Blueworks LIve - Process Modeling Solution
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This document discusses IBM Blueworks Live, a business process management software. It provides an overview of the software's key capabilities including process modeling, decision management, collaboration features, and operational intelligence. The document also highlights Blueworks Live's ease of use, centralized repository, built-in collaboration tools, and ability to capture different types of process details. It notes that over 200 customers and 75,000 users in over 1,000 organizations have adopted Blueworks Live.
Blueworks LIve - Process Modeling Solution
- 1. 1 21 March 2016 francesco.rivera@ie.ibm.com IBM Smarter Process BlueWorksLive
- 2. 2 A complete offer… … On which IBM is WW Leader Discovery with IBM Blueworks Live Business Process Management Operational Decision Management Operational Intelligence Entry Points ONE Seamless Offering IBM Blueworks Live True business collaboration to discover and understand business process and decisions IBM Business Process Manager Manage, execute and govern process applications IBM Operational Decision Manager Capture, manage, govern and execute business events and rules across applications and processes Case Management Framework Handle highly complex, knowledge worker ad-hoc processing typically driven by document capture and analysis IBM Business Monitor Drive operational real-time visibility across the enterprise, beyond business processes and decisions
- 3. 3 1 2 Easy and Intuitive to Use Single Source of the Truth 3 4 Team Collaboration, Built-‐in Captures Many Types of Process Details 5 NEW ! Lightweight Runtime Under Development 5 Reasons to choose Blueworks Live 1 200 Customers over the world, 75 000 users, 1 000 000 processes
- 4. Easy and Intuitive to Use ► Introduces process modeling in a simple, intuitive way • Automatically generates process and decision diagrams; layout is automatic and fast • Follows accepted modeling standards without forcing users to become experts in the standards (BPMN, DMN) ► All work is automatically saved and backed up • Auto-‐snapshots are taken automatically at frequent intervals • Revert at any time to any previous version or auto-‐snapshot a► Runs in the IBM Cloud and accessed through web browser • Nothing to install or set up -‐just log in and go #1 4 4
- 5. Single Source of the Truth ► Shared team work spaces Each process improvement project can have a separate space with a unique set of authorized members ► Central repository is always up to date Keeps all users in synch and working on the right version of every asset ► Easily designate and identify the “Published” version of any model Publish the approved version to designate it as the “process version of record” #2 5 5
- 6. Team Collaboration, Built-‐in ► Share models with your team and other project stakeholders ► Work collaboratively and see changes dynamically in real time ► Chat with colleagues without leaving the application ► Follow the items you care most about ► Post comments to ask questions and share ideas about any aspect of the process model #3 6 6
- 7. Captures Many Types of Process Details and► Extensive list of standard custom properties for documentation and analysis ► Analysis Mode allows you to visualize and compare context of properties in the the business diagram ► Documentation View displays all details for an entire process model #4 7 7
- 8. Lightweight Runtime Under Development Easily create & run cloud apps in Blueworks Live Empower business users to create & run cloud apps Allow LoB to implement the use cases they need Help IT accelerate its alignment with the LoB Mission Critical Opportunistic #5 8 8 *Early Program – Release Date TBD*
- 9. Blueworks Live is adopted virally across companies because business users love using it (and they tell us so all the time) Enterprise modeling tools are specialized and complex – limiting large scale participation “Blueworks Live gets business users excited about process improvement by engaging them directly in the information capture, analysis, 9 9 and proposed improvement.” ~ Bruce Silver, “Engage Business Users in Process Improvement with IBM Blueworks Live” Blueworks Live is Targeted at Large Populations of Business Users
- 10. Benefits Challenge Understand the mortgage value stream from a customer perspective and create an enterprise process map to eliminate bottlenecks in the mortgage process Solution With IBM Blueworks Live: Elevations Credit Union was able to pinpoint the delay between an online loan application and the response to customers The credit union eliminated redundancy in the system and added more points of communication with the customer throughout the mortgage process 52% reduction in average time to fund home equity loans 71% increase in loans handled per underwriter 61% reduction in average time from application to funding of car loans 36% increase in loans funded with no increase in staff 71% increase in loans handled per underwriter “We had our people create simple, high-level diagrams to answer questions about each process, like what are the inputs, what are the outputs? What other processes should we be thinking about? Everything was captured inside of Blueworks Live. And we got a lot of work done really fast.” ~ Carla Wolfe, Senior Business Analyst, Elevations Credit Union Elevations Credit Union uses Blueworks Live to reduce time to fund home equity loans by 52% 10
- 11. Without Blueworks Live With Blueworks Live It took staff average of 10 to 13 days for processing vehicle loans from application to funding. Vehicle loans can be funded in 4 to 5 days. Staff needed an average of 30 days to fund home equity loans. Home equity loans can be funded in 14 to 15 days. The organization funded an average of 483 consumer loans per month The organization can fund an average of 659 loans per month with the same amount of staff. Overall consumer loan approval rates were at 65%, but customers perceived them as much lower. Consumer loan approval rates are at 75%, and customers perceive this rate accurately. Customers felt that underwriting turnaround times were lengthy, but actual times were unknown. The credit union has been able to set a target of 60 minutes maximum. The credit union could not easily identify individual performance. The credit union can now identify individual performance results and compare these results with goals and expectations. The credit union had established 175 loans per underwriter per month as the maximum capacity. The credit union is handling approximately 300 loans per underwriter per month through process improvements and increased efficiency. 11 11 Elevations Credit Union: Specific Benefits from Blueworks Live
- 12. Collaboration has helped employees gain greater insight into the bigger picture “Blueworks Live is where we store the processes for how we do things in the bank. We have over two thousand artifacts in Blueworks Live.” ~ Sandra Moorhead, Senior Manager of Process Transformation Westpac New Zealand Challenge Establish an end-to-end customer view of all banking processes Solution With IBM Blueworks Live: Westpac New Zealand was able to create an online, central repository of all processes and process documentation The bank promotes collaboration and reuse of artifacts across departments and roles, including SMEs, business analysts, and risk and compliance managers Benefits Creation of over 2,000 shareable, searchable reusable business assets in three months Enables collaboration and reuse from a single process repository, compared to previous method of storing and retrieving Visio documents Westpac New Zealand enables collaboration on customer-‐facing processes 12
- 13. “Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need.” ~ Doug Johnson, Director of Innovation & Process Excellence Presbyterian Healthcare Services Enabled standardization, efficiency and reuse of process flows across departments Challenge Improve hospital processes and operations to maximize the quality and efficiency of patient care, scheduling and safety Solution With IBM Blueworks Live: Presbyterian Healthcare Services was able to quickly identify gaps and conflicts in its processes The hospital can analyze constraints, standardize process flows and encourage collaboration among departments Benefits Employees are 12 times more productive compared to tools like Visio Central repository for standard workflows, performance methods, and links to policies Collaboration on process flows with greater reuse across departments 13 Presbyterian Healthcare increases employee productivity by 12x
- 14. Blueworks Live Resources 14 Blueworks Live Free Trial Signup www.blueworkslive.com/signup/trial Blueworks Live Web Site www.blueworkslive.com Orange Blueworkslive client testimonial https://www.youtube.com/watch?v=bSIJum2LuO8 Process Discovery Best Practices Using IBM Blueworks Live http://www.redbooks.ibm.com/abstracts/redp5111.html?Open Discovering the Decisions within Your Business Processes using IBM Blueworks Live http://www.redbooks.ibm.com/abstracts/redp4993.html?Open Blueworks Live ‘Visio-killer’ White Paper Link to analyst white paper 14
- 16. IBM Smarter Process: KeyDifferentiators Flexible Architecture One platform, many styles of work Open APIs Line of Business Engagement Enterprise-class Governance Methodology: Rapid, Agile, Iterative Engineered to Run Anywhere, Anyplace,Anytime Intelligent Analytics All from a strategic partner with unmatched breadth and depth #1 in Market Share Leader in every major evaluation of Smarter Process-related technology More than 150 business partners, more than 600 Experts at IBM
- 17. IBM Smarter Process Summit20151177 Engagement approach Try Blueworks Live online Hold a Discovery Workshop Start a Quick Win Project Take 2-minutes to create an account on our SaaS based process & decision discovery tool 2-3 day free onsite workshop with IBM experts and your business & IT stakeholders In 10 - 12 weeks, deliver a tangible process improvement solution to your business Try Blueworks Live online: blueworkslive.com Hold a Discovery Workshop: ibm.com/software/info/bpm/process-improvement-discovery-workshop/ Conduct a Quick Win Project: ibm.com/software/websphere/products/business-rule-management/quick-win/ ibm.com/smarterprocess