IBM BPM Overview
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The document provides an overview of IBM Business Process Manager v8.5. It discusses IBM's approach to business process management which combines model-driven automation, collaboration and sharing, and enterprise-wide visibility and governance. It summarizes the key capabilities of IBM BPM v8.5 including enhanced support for mobile, cloud, and social capabilities. The document also provides examples of how IBM BPM has helped organizations in various industries improve processes and outcomes.
IBM BPM Overview
- 1. An IBM Proof of Technology IBM Business Process Manager v8.5 An Overview © 2013 IBM Corporation
- 2. IBM Software Agenda IBM BPM V8.5 Product Overview Summary of the key capabilities IBM BPM 8.5 Mobile Enhancements Smarter Process in the Cloud Industry References 2 © 2013 IBM Corporation
- 3. IBM Software IBM Approach to BPM Model-driven Automation + Collaboration & Sharing Simplified Experience to Maximize Business Participation Powerfully Simple Enterprise-Wide Visibility, Scalability, and Governance Accessible Anytime, Anywhere 3 © 2013 IBM Corporation
- 4. IBM Smarter Process Platform: Business Process & Decision Management IBM Software Blueworks Live: cloud-based business process MODELLER. The product integrate social networking principles with business process modeling. IBM Business Process Manager: a comprehensive BPM platform giving you visibility and insight to manage business processes. Enables you to discover, document, automate, and integrate business processes. Other related products: Operational Decision Manager: provides the power to intelligently automate a wide range of decisions across business processes and applications. Business Monitor: a cross-process, cross-system comprehensive business activity monitoring (BAM) software that provides real-time operational visibility and actionable insights to improve business outcomes. Work together to deliver effective solutions for business operation improvement © 2013 IBM Corporation
- 5. IBM Software Obstacles to Scaling Up BPM Success Developer Productivity Managing Assets & Dependencies • Multiple dev teams • Multiple dev systems • Parallel development • 1000’s of application assets • Growing disorganization • Poor reuse Many Assets Complexity of Process Lifecycle Many Authors Many Processes • 100’s -1000’s of projects • Multiple versions per project • Dozens of servers in multiple environments 5 © 2013 IBM Corporation
- 6. IBM Software BPM Leverages SOA Infrastructure Finance & Ops Invoice Reconciliation Teams Customer Service Executive Management Account Administration • BPM IBM Business Process Manager Advanced Edition SOA Systems 6 © 2013 IBM Corporation
- 7. IBM Business Process Manager V8.5 IBM Software Components Social Collaboration Mobile App Portal Dashboards Coaches Mobile Toolkit Process Server Core BPM BPMN Process Rules Advanced Automation & Integration Performance Data Warehouse BPEL Shared Assets Process Center Process Designer / Optimizer Integration Adaptors Server Registry Versioned Assets Process Center Console Network Multiple Process Centers Integration Designer © 2013 IBM Corporation 7
- 8. IBM Software IBM BPM “Shared Model” Architecture Process Developers Business Modelers Service & Integration Development Process & Rule Modeling Shared Process Model Managers / Analysts Users “… the picture IS the process …” Business Monitoring & Optimization Task Portal & Forms • Single shared process model – assets are always in synch • Single integrated platform – everything you need in one offering • Lower technical effort – less development time, cost, risk 8 © 2013 IBM Corporation
- 9. IBM Software IBM BPM provides governance of entire BPM lifecycle Business & IT Authors IT Developers Enables collaboration between business authors and IT developers Maintains dependencies between components in composite BPM Process Applications and reusable Toolkits Allows single-click deployment of process apps to run-time servers and displays status of running process apps on each server Includes execution environment for development and testing Multiple Process Center support including the ability to search and share content between process centers Enhanced Governance capabilities including user-defined processes for snapshots and deployment events 9 © 2013 IBM Corporation
- 10. IBM Software IBM BPM Based on the BPMN 2.0 Standard – Ease of adoption Single Interface that enable business process authors and analysts to: – Model and implement – Simulate – Inspect and debug – Examine process performance – Automatically optimize 10 © 2013 IBM Corporation
- 11. IBM Software IBM BPM Integration Designer Authoring of complex integrations and fully automated Straight-Through Processes – To support integration needs of Process Apps authored in Process Designer Eclipse-based Integration Designer makes it easier to: – Build reusable SOA services – Orchestrate existing services – Access backend systems Oriented to the more technical integration specialist 11 © 2013 IBM Corporation
- 12. IBM Software IBM BPM – End User Experience Powerful BPM UI Capabilities – Web 2.0 Process Portal delivering a highly collaborative work experience with increased social capabilities and visibility for knowledge workers – Coach Designer with the ability to create and reuse custom, user-defined Coach controls, sections and templates • Coach Designer promotes User Interface (UI) reuse and maximizes UI development productivity – Improved business process outcomes by significantly enhanced support for out-ofthe box and custom dashboards • Real-time dashboards provide out-of-box visibility into work-in-progress – Expanded REST/JSON API for mobile application development Additional powerful UI features – IBM Business Space UI framework - for creating an integrated and customized user experience – Federated task view for performing tasks, managing work items, tracking performance and responding to events-all in real time 12 © 2013 IBM Corporation
- 13. IBM Software Consistent Document Management Uniform storage and access of process-related documents – New internal repository provides the same CMIS-based access as external ECM systems – “CMIS Toolkit” now delivers a single, consistent way of accessing all process documents – Migration / backward compatibility with previous IBM BPM versions Content Management Interoperability Services CMIS Toolkit Document List Document Viewer C/R/U/D services C M I S External CMIS repository Internal CMIS repository External CMIS repository FileNet CM IBM CM8 Alfresco SharePoint … External CMIS repository 13 © 2013 IBM Corporation
- 14. IBM Software IBM BPM 8.5 Mobile Enhancements Where we were as of 8.0.x : – Full complement of REST APIs – An IBM BPM iOS app in the iTunes App Store Native Objective C app using iFrame for Coaches – A sample hybrid app (Android, iOS) in BPM Samples Exchange Built with IBM Worklight, using iFrame for Coaches Summary of enhancements in 8.5 for developing mobile clients Entitlement for IBM Worklight Enterprise Edition Environment for development New mobile toolkit with optimized mobile coach views in BPM Samples Exchange Written using dojox.mobile Will require 8.5 due to some required coach changes including dojo level and better support for transitions Content to include: Location / Map, Camera, Mobile view layout, UI controls, illustrative sample process, Worklight BPM Adapter to call BPM REST APIs © 2013 IBM Corporation
- 15. IBM Software IBM Operational Decision Manager Automate and govern repeatable decisions Provides an elegant development environment, along with dedicated, business user interfaces, for automating and governing frequently occurring, repeatable business decisions across processes and applications. Helps support the ‘smart’ in Smarter Process, supporting decision automation inside business processes, mobile applications and cloud environments. Provides an integrated repository and management components, allowing subject matter experts to maintain and govern their business decisions. Provides the runtime components to automate decision logic, enabling the detection of business situations and precise response based on the context of the interaction. 15 © 2013 IBM Corporation
- 16. IBM Software IBM Business Monitor IBM Business Monitor provides detailed business activity monitoring to help improve business agility. It offers customizable dashboards, notifications and alerts to provide near real-time visibility into business operations, transactions and processes for better business insights. IBM Business Monitor helps identify evolving business opportunities, trends and issues through statistical analysis of current and historical data. Provides near real-time calculations and analysis that provide insights into business activities. Customizable dashboards that display current, historical and predictive information. Automated notifications and alerts that help you respond to evolving business trends and issues. Visibility across disparate business systems that span multiple applications and products. 16 © 2013 IBM Corporation
- 17. IBM Software Smarter Process – Cloud Overview There are three Smarter Process cloud offerings: IBM Blueworks Live Public Cloud Process & Decision Discovery IBM BPM on Cloud Public Cloud Process Orchestration & Optimization IBM BPM Application Pattern IBM ODM Application Pattern Private Cloud Process & Decision Built-in Expertise © 2013 IBM Corporation
- 18. IBM Software Blueworks Live Capturing processes: provides various tools using the collaborative principles to discover those processes with maximum accuracy. Blueworks Live uses a of elements from the BPMN 2.0 notation. Data import and export: Blueworks Live allows users to import diagrams from Microsoft Visio. In terms of export, users can automatically generate outputs in Microsoft Office products. Centralized collaboration: uses many social networking features, enabling team collaboration: Instant messaging, Live news feeds, Commenting (process changes) Automating simple processes: Blueworks Live provides its users also with automate process feature, used for ad-hoc processes governance. Instead of using e-mails to communicate certain agendas, in-built workflow is used, so all the information is contained in one place, and all the involved people are notified in the moment, when their participation is required. Over 300,000 business assets. Free Trial: https://www.blueworkslive.com/signup/trial 18 © 2013 IBM Corporation
- 19. IBM Software Industry References Banca: BBVA: proceso operativo del área Corporate & Investment Banking para la ayuda a la toma de decisiones, consiguiendo realizar decisiones con mayor facilidad y seguridad integrado en la plataforma tecnológica de BBVA CIB. CaixaBank: proceso “Hazte cliente” de captación de clientes por Internet, consiguiendo reducir el tiempo necesario para realizar la contratación de 60 días a 21 días en el 90% de los casos. Banco Espirito Santo: ha permitido la reestructuración de los procesos claves. Permitiendo el acceso a usuarios de negocio de forma fácil y con la mínima intervención de TI. http://www.youtube.com/watch?v=Uk-nENml30M 19 © 2013 IBM Corporation
- 20. IBM Software Referencias por Industria Farma Laboratorios Hipra: consiguió la reducción de costes por lotes defectuosos. Vea aquí el caso completo: http://ibm.co/1aqnuzZ Alliance Healthcare: optimización del proceso de “gestión de incidencias”, consiguiendo pasar de una resolución de incidencias de 2 días a 7 horas y un ahorro de costes del 47% y un cumplimiento SLA del 100%.. http://bit.ly/1aTYPbp Seguros Allianz: ha mejorado la visibilidad y eficiencia en la gestión de reclamaciones al implementar IBM BPM. Allianz: ha acelerado el procesos de detección de fraude en un 50% y aumenta la productividad de los empleados en un 60% 20 © 2013 IBM Corporation
- 21. IBM Software Referencias internacionales Brasil: Confederação Nacional das Empresas de Seguros Gerais, Previdência Privada e Vida, Saúde Suplementar e Capitalização: ha reducido el tiempo de gestión de reclamaciones en un 95%, aumenta 50 veces la capacidad de transacciones y reduce los costes operativos con IBM BPM. Banco Fibra: ha mejorado sus ventajas competitivas y agilizado su proceso de solicitud de crédito. México: Instituto de Tecnología de Monterrey: ha mejorado la eficiencia operativa y el tiempo de lanzamiento de nuevos servicios, así como mejora la gestión de los sistemas. Centro Médico ABC: ha logrado implementar procesos ágiles en la resolución de problemas y mejorado el cumplimiento regulatorio e intercambio de información. 21 © 2013 IBM Corporation
- 22. IBM Software ITALIAN TRADITIONAL CHINESE HINDI SPANISH FRENCH RUSSIAN JAPANESE TAMIL BRAZILIAN PORTUGUESE THAI SIMPLIFIED CHINESE GERMAN ARABIC We appreciate your feedback. Please fill out the survey form in order to improve this educational event. 22 © 2013 IBM Corporation