Bootstrapping UX
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Virtru focuses on helping organizations protect their data while fostering trust and enabling collaboration. The document outlines the significance of user experience (UX) in enhancing data security practices, emphasizing the need for effective tools, processes, and user-driven design. It discusses encryption trends, user experience strategies, and best practices to create a seamless and secure data-sharing environment.
Bootstrapping UX
- 1. Copyright 2018 Virtru Corporation Bootstrapping UX In a Privacy & Security Organization Jim Lane Vice President of User Experience jlane@virtru.com @jimlanenova /in/jimlane
- 2. Copyright 2019 Virtru CorporationCopyright 2019 Virtru Corporation We help organizations worldwide protect data wherever it’s created or shared so they can collaborate with confidence. In so doing, we foster trust and unlock the power of data. Virtru’s Mission
- 3. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 3 DataAge 2025, Seagate https://www.seagate.com/our-story/data-age-2025/ 175 Zettabytes of data world-wide by 2025
- 4. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 4 Global Encryption Trends Study, conducted by Ponemon Institute and sponsored by nCipher Security https://www.ncipher.com/2018/global-encryption-trends-study 43% Only 43% of organizations have encryption deployed across the enterprise Part of the problem: usability.
- 5. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 5 106M records 540M records 885M records 11.9M records Just a few of the major data breaches this year...
- 6. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 6 CHARTER PEOPLE PROCESS TOOLS STRATEGY
- 7. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 7 What is the Strategic Priority of UX? 1 2 3 4 5 6 7 8 Hostility towards user experience Teams designing for themselves Small skunk work projects Dedicated UX budget Managed UX team Systematic UCD process Integrated UX & design process User driven organization With executive alignment… Adapted from UX Maturity Model by Nielsen Norman Group
- 8. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 8 Tips & Tricks Check out: John Whalen, Brilliant Experience: “Building Buy-In: Internally Positioning UX for Executive Impact” Speak their language. Communicate how design metrics will map to business goals. Be a champion for both your team and the business.
- 9. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 9 CHARTER PEOPLE
- 10. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 10 Scenario Design Hire specialists, Or generalists?
- 11. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 11 Product Family Product Family Product Family Product Family Product designers embedded in teams with product and engineering leads
- 12. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 12 Tips & Tricks Invest in your network. Go beyond portfolio – look for process and soft skills. Host an intern program.
- 13. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 13 CHARTER PEOPLE PROCESS
- 14. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 14 Research Prototype Design Develop Release Iterative Cross-Functional Design Process Check out: “Articulating Design Decisions” by Tom Greever
- 15. Copyright 2018 Virtru Corporation Iterative Cross-Functional Design Process Sometimes we sprint... Sometimes we sprint ahead... And sometimes we work on larger design problems or concepts outside of the Agile process, and bring it back into sprints later when solutions are better understood
- 16. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 16 Tips & Tricks Share early and often. Create opportunities to collaborate. Demonstrate the value of UX quickly. Check out: “Articulating Design Decisions” by Tom Greever
- 17. Copyright 2018 Virtru Corporation 17 heuristic evaluation noun A usability inspection method for computer software that helps to identify usability problems in the user interface (UI) design. Heuristics -> Observations -> Severity -> Frequency -> Scope -> Prioritization
- 18. Copyright 2018 Virtru Corporation 18 The system should: 1. provide appropriate feedback 2. act in a way the user expects 3. provide the user control and freedom 4. provide consistency and follows standards 5. not require users to remember information from one part of the interface to another 6. provide flexibility and efficiency of use 7. provide an aesthetic and simple-as-applicable design 8. help users recognize, diagnose, and recover from errors 9. prevent user error in the first place 10. provide appropriate help and documentation Nielsen Norman Group https://www.nngroup.com/articles/ten-usability-heuristics/
- 19. Copyright 2018 Virtru Corporation 19 The cryptographic API should: 1. Integrate crypto functionality into standard APIs 2. Sufficiently powerful to satisfy both security and non-security requirements 3. Easy to learn, even without cryptographic expertise 4. Don’t break the developer’s paradigm 5. Easy to use, even without documentation 6. Hard to misuse. Incorrect use should lead to visible errors. 7. Defaults should be safe and never ambiguous 8. Provide a testing mode 9. Easy to read and maintain code that uses it/updatability 10. Assist with/handle end-user interaction Adapted from “Developers Are Not The Enemy! The Need for Usable Security APIs” Green & Smith (2016)
- 20. Copyright 2018 Virtru Corporation 20 Personas Customer Journeys Service Blueprints User Testing
- 21. Copyright 2018 Virtru Corporation 21 Personas Customer Journeys Service Blueprints User Testing
- 22. Copyright 2018 Virtru Corporation 22 Personas Customer Journeys Service Blueprints User Testing
- 23. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 23 CHARTER PEOPLE PROCESS TOOLS
- 24. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 24 + + = Sketch Project Files, Symbol Libraries Abstract Version Control Storybook Javascript UI Components Design System Componentized Prod Design & Dev Virtuoso Design System
- 25. Copyright 2019 Virtru Corporation Product Design Plug-ins Secure Reader Dashboard Authentication Marketing Headers Footers Navigation Forms Menus Tables Layouts ... 25 Virtuoso Design System Color Shape Typography Icons Buttons Fields Checkboxes Radio Buttons ... Atoms Molecules Organisms
- 26. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 26 Tips & Tricks Choose tools that will help your team collaborate, prototype, scale, and pivot quickly. Handoff to engineers is critical!
- 27. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 27 CHARTER PEOPLE PROCESS TOOLS STRATEGY
- 28. Copyright 2018 Virtru Corporation 28 Why Do Customers Protect Data? Use cases: Protect intellectual property from intentional or unintentional misuse Share data securely within an organization, and with partners and service providers Comply with regulations such as HIPAA, CFPB, GLBA Protect data shared outside of the organization Allow migration to Cloud platforms without sacrificing security - back to encryption
- 29. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 29 1. Persistent: Protect the data wherever it goes. 2. Share with Anyone: No prior trust relationship/key exchange required. 3. Positive Control: Control who can access data, from where, and for how long. 4. Visibility and Audit: Track and audit where data is shared and accessed. What is Usable Encryption?
- 30. Copyright 2018 Virtru CorporationCopyright 2019 Virtru Corporation 30 Basic Usability Control & Visibility Scalability Value Can I collaborate successfully, securely, end-to-end, with anyone? Is security there when I need it? Does it grow with my experience & needs? Are my company and I secure? Designing Usable Experiences
- 31. Copyright 2019 Virtru CorporationCopyright 2019 Virtru Corporation We help organizations worldwide protect data wherever it’s created or shared so they can collaborate with confidence. In so doing, we foster trust and unlock the power of data. Virtru’s Mission
- 32. Copyright 2018 Virtru Corporation Thank you! Jim Lane Vice President of User Experience jlane@virtru.com @jimlanenova /in/jimlane