BP503 IBM Connect 2014

BP503 : What Does it Do to
the Network? Answering
Question #1 for IBM
Sametime 9 Video
Peter Lurie, Polycom

© 2014 IBM Corporation

Agenda
 Introduction
 Level Setting – a Glossary of Video-Specific Terms
 Sametime Call Types
– Point to Point
– Multipoint
– Mobile
 Doing the Math
– What Happens When Things Go Wrong?
– What Helps When Things Go Wrong ?
• QOS, LPR, SAC, etc
 Wrap-up and Q&A

2

Abstract
Sametime 9 has made tremendous improvements in the audio and video capabilities.
Organizations are piloting and now deploying it with video. The first question the network
engineers asks is "How much bandwidth does it use?"
In this session we'll briefly review the technologies, and then dive into calculating the amount
of bandwidth needed for voice and video collaboration with Sametime 9. We'll look at QOS,
firewall traversal, B2B/B2C and more.
We'll do this by looking at sample organizations and determine what needs to be understood,
documented, configured and maybe upgraded to make these environments ready to roll out
Sametime 9 audio and video.

3

Speaker’s Disclaimer
 This presentation {will be|is|was} available before the start of IBM Connect.
 As always, it’s expected that there will be a number of announcements at IBM Connect 2014
– Some materials may change from the initial presentation.
 This presentation was created with publicly available information.
– Information from other sessions should only make the topics and themes more relevant.
– Where we know or expect announcements, there will be a note on the slide and we will
speak to what was announced as of the date/time of this presentation.

 Please tweet, retweet, like, share, blog, fold, spindle, mutilate or reuse this content with
attribution. IBM holds the copyrights to all work at IBM Connect2014, but any rights from the
speaker should be interpreted as:

4

Housekeeping
 Please put phones, tablets, etc on silent or vibrate.
 Please fill out the evaluations.
 Please don't block the aisles with power cord.
 Yes, the presentation is available online at
http://www.slideshare.net/luriep/bp503v2
 Yes, I will take questions at the end of the session or by email later.

5

Your Speaker
 Peter Lurie has been focusing medium to large organizations on the key things they need to
improve communication and collaboration. This includes not just unifying their voice & video
environments, but also the plans, policies and procedures to make them effective. With a
focus on ease of use, driving adoption, and showing measurable business results Peter has
been working with IBM, IBM's partners and IBM's customers for the last 6 years. With 13+
years collaborating around the globe with customers, partners and prospective customers,
he’s currently leading a Global UC Architect team at Polycom.

Polycom =

6

Your Speaker
 Peter Lurie has been focusing medium to large organizations on the key things they need to
improve communication and collaboration. This includes not just unifying their voice & video
environments, but also the plans, policies and procedures to make them effective. With a
focus on ease of use, driving adoption, and showing measurable business results Peter has
been working with IBM, IBM's partners and IBM's customers for the last 6 years. With 13+
years collaborating around the globe with customers, partners and prospective customers,
he’s currently leading a Global UC Architect team at Polycom.

Polycom =

7

Level Setting – a Glossary of Video-Specific Terms
A quick review of what it all means
 Is applicable to IBM Sametime 9 (and 8.5.2 IFR 1)
 Is applicable to Standards Based Video from Polycom, Cisco and others.
 Is (even) applicable to Microsoft Lync 2013.

9

Video glossary from the garden
Video network traffic is like water going through a garden hose:
– The throughput or call speed is the amount of water going through the hose in
gallons/minute (or liters/minute).

– Latency is the amount of time it takes water to go through a section of hose

– Latency is the amount of time it takes water to go through a section of hose
– Jitter is how much that time varies if someone steps on the hose.

– Latency is the amount of time it takes water to go through a section of hose.
– Packet Loss is each drop of water that leaks out of the hose.

– Latency is the amount of time it takes water to go through a section of hose.
– Packet Loss is each drop of water that leaks out of the hose.
– Quality of Service (QoS) is a high priority pathway through the garden to get to the
destination

A measured mile
Note: PINGs use ICMP packets and many
routers/switches give these a lower priority,
When using PINGs and measure them at
one point you actually measure round trip
times. For video, we care about one-way
latency and jitter.
VoIP and Video in most cases use UDP
packets which routers/switches are likely to
give a higher priority.

.... but it's a start.

15

Speaking the language of Video

Point – to – Point call: communication between two
people (like a telephone call).

Multipoint call: communication
between multiple people (like a
conference call).
Media flows through a central bridge

Bridge (or MCU): The technology that connects multiple people all
together on a (video) conference call. Bridges can be audio only or audio
& video. Sametimes bridge is called “vMCU”. They can use DSP
hardware accelerators or be software only like Sametime’s VMCU.

SVC vs. AVC calling
 Two different standards used by Sametime 9+ clients– SVC and AVC. This choice will affect
bandwidth to a specific endpoint (but it’s automatic!) It does not affect bandwidth calcs.
– For Sametime 9.0.x Point to Point almost always uses AVC
– For Multipoint (including all meetings), SVC is used generally used for Sametime 9
clients
• Sametime 8.5.2 does NOT support SVC
• Prior versions may not support video at all.
– “SUT Lite” calls to a device will offer SVC first over AVC
• Sametime 9 clients and Polycom RMX MCU & endpoints typically have SVC support
• Sametime 9 clients can NOT use any other providers SVC implementation (not
compatible) but typically can negotiate AVC.
18

SVC vs. AVC Client Differences
AVC clients sends one video
stream of the highest negotiated
quality to the MCU. If necessary, a
MCU then transcodes (scales up
or down, changes format, etc.) the
image to whatever the receiving
end needs.

SVC clients send multiple streams
of the same image. The MCU
acts like a video router,
forwarding the streams as
requested by each client.

Note: Because the vMCU doesn’t
transcode, an AVC client
connecting to the vMCU will
receive the lowest quality!
19

…and in Sametime

The way Sametime
implements SVC, there
are 3 complete streams
of video.
SVC

Stream1 + Stream2 +
Stream3 <= negotiated
call bandwidth

AVC
20

Sametime Media Manager Components
Media Manager
SIP Signaling

Sametime
Client

Proxy/Registrar
SIP

SIP

Conference
Manager
Internal
TCSPI

SUT TCS/ TAS

External
TCSPI

SIP

Media

VMGR
(Video Manager)
SIP

VMCU
(Video MCU)

21

External Call
Processing
(Like Polycom DMA)

SIP

VMCU #n

MCU
(Like Polycom RMX)

External Phone
Gateway

Sametime Call Types
Point to Point: One individual to another; media flows directly between the devices.
Signaling flows through Sametime server.

Media
Chat

Chat
Sametime on
Laptop

Call Signaling

Sametime on
Sametime 9 Call Signaling
Laptop

Sametime 9
SIP Proxy/Registrar
22

Sametime Call Types
– Multipoint: Multiple participants, really multiple call legs through the Sametime vMCU
Media

Media

Media

Sametime 9
vMCU

Sametime on
Laptop

Call Signaling

Sametime 9 Call Signaling

Sametime on
Laptop

Call Signaling

Sametime 9
SIP Proxy/Registrar
23

Sametime on
Laptop

Ready to do the Math?
 Capacity planning is an art, not a
science. DOCUMENT YOUR
ASSUMPTIONS
 Understand your network
 Leverage any phone/pbx
information…
 Take at least 3 passes
– Population
– Site
– Job Function/Diversity
 Monitor and adapt
25 25

Pass 1 – Population but start with requirements
Business requirements:
 My company has 2000 people
 My boss says they want everyone to be able to do Sametime video at the
same time concurrently.
 My boss loves his 50” HD TV. He wants everyone to do HD video to their
desktop.

26

Sample Video Network

Pass 2 – Site

B

A
Sametime
Desktop

Headquarters
1000 people
1000 desktop
200 mobile devices

WAN
(MPLS)

Data Center

Branch East
500 people
500 desktop
100 mobile

D
Sametime 9

Sametime
Desktop

C
Sametime
Mobile

Sametime
Mobile

Firewall
Branch South
200 people
100 desktop
0 mobile
Internet

300 work from home

50 road warriors
28

Sametime
Desktop

Pass 3 – Job Function/Diversity

50% P2P

Sample Video Network
B

A
Sametime
Desktop

Headquarters
1000 people
1000 desktop
200 mobile devices

WAN
(MPLS)

Data Center

Branch East
500 people
500 desktop
100 mobile

D
Sametime 9

Sametime
Desktop

C
Sametime
Mobile

Sametime
Mobile

Firewall
Branch South
200 people
100 desktop
0 mobile
Internet

300 work from home

50 road warriors

29
29

Sametime
Desktop

Branch East works three
shifts split 200/150/150
Branch South is almost
always P2P with East
Work from home & road
warriors only talk with
execs at HQ.

Have QOS? Use QOS! Don’t have it, get QOS!

The goal of QoS is to
provide prioritization of
critical network traffic.
If you use VoIP you
(hopefully) already have
QOS.

30

What does packet loss look like?

Better late than never does NOT apply to packets!

Sametime TURN Server

No TURN server = No video
through firewall
Sametime TURN Server
works with Sametime Media
Manager, enabling clients to
communicate across a NAT
or firewall during a multimedia
session.
See http://ibm.co/MpdJhz
32

A quick side note: like on a high jitter, high packet loss
network…

an undersized vMCU server
will have poor video & audio
quality. This will look like
network problems!
This is especially true in a VM
environment. Do not over
provision the host or under
provision the guest OS in
production!!!
33

Wrap up
 Understand the impact on the network. Work with not against the network team.
 Can change bandwidth as Sametime Policy by LDAP groups.
 Adoption drives utilization (it’s not BAD to have utilization).
 Track and update your assumptions.
 Do the math. Socialize it with your core network engineers. The more detailed your model,
the better your estimates.
 When things go wrong, quality is affected FIRST!
• QOS, LPR, SAC, etc., all help but if the packets don’t arrive… 

34

Q&A
 If I don’t get to your question:
– I’m on IBM Greenhouse Sametime, IBM Extranet Sametime, email
peter.lurie@polycom.com
 If you are not on Greenhouse, register via this link: http://bit.ly/GHSignUp

Don’t miss Ask the Product Managers
and GURUpalooza on Thursday!

35

 Access Connect Online to complete your session surveys using any:
– Web or mobile browser
– Connect Online kiosk onsite

Peter.Lurie@polycom.com

@luriep

 Other valuable and related sessions on next page

36

Other sessions you should have already seen or should
get slides
Don’t Miss Tomorrow’s and Thursday’s Sessions:

 BP502 Is Your IBM Sametime Deployment Stuck in First Gear? Learn From the UC
Mechanics
 ID301 IBM Sametime 9 Voice and Video: The Value Today and the Roadmap for
Tomorrow - Julie Reed and Pat Galvin
 SHOW400 IBM Sametime 9.0 Media Components on Linux for the Windows
Administrator

37

get slides
 AD305 IBM Sametime iWidgets: Extending Connections' Use of Sametime
 AD505 How to Integrate Sametime Meetings Using the Remote Client SDK
 AD506 IBM Sametime Proxy 9: A Fuller, Richer Customizable Experience
 BP302 Running a Successful Pilot Program with Social Software
 BP305 Show Me the Money! The Value in Social Business
 BP501 Building and Deploying Custom IBM Sametime Connect Client Installations

38

Other sessions you should see, have already seen, or
should get slides
 ID300 What's New in IBM Sametime 9
 ID302 Upgrading and Migrating to IBM Sametime 9
 ID303 Architecting a Highly Avaliable IBM Sametime 9 Environment
 ID304 IBM Sametime 9 Voice and Video Deployment
 ID305 IBM Sametime Mobile - Now With Voice and Video!
 ID306 Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple
 JMP204 IBM Sametime 9 Deployment Workshop
 JMP205 Step by Step IBM Sametime 9 Web Integration and Customization
 JMP206 Calling Home: Enabling the IBM Sametime Softphone in ST9
39

get slides
 KEY105 The IBM Sametime Roadmap: Because Social Isn't Social If You Can't
Communicate

 SHOW301 Make Your IBM Connections Deployment Your Own: Customize It!
 SHOW304 How to Create a Perfect Profile: A Hitchiker's Guide to A Smarter Workforce
 SHOW401 Taking IBM Sametime Mobile

40

 Access Connect Online to complete your session surveys using any:
– Web or mobile browser
– Connect Online kiosk onsite

Peter.Lurie@polycom.com

@luriep

 Other valuable and related sessions on next page

41

Acknowledgements and Disclaimers
Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither
intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information
contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise
related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or
its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and
performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you
will result in any specific sales, revenue growth or other results.

© Copyright IBM Corporation 2014. All rights reserved.
 U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
 IBM, the IBM logo, ibm.com and IBM Sametime are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If
these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law
trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM
trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml

Other company, product, or service names may be trademarks or service marks of others.

42

Sametime 9 has the simplest packaging in the industry.
We make it easy to choose the right social
communications capabilities for your business
Sametime Complete

Sametime
Communicate

44

Sametime
Conference

+

Sametime
Unified
Telephony

Sametime 9 Packaging & Pricing (Exploded View)
IBM Sametime Communicate
$60 per named user



Rich Presence
– Automated Geographic Awareness
– User Alerts & Privacy Lists

 Instant Messaging
 IBM Sametime Complete






IBM Sametime Conference
$80 per named user

–
 Meetings
$120 per named user – Offline Messaging capture
File transfer & Screen
–
Reservationless, persistent rooms
rd
– Federation with 3 Party Services
–
Use a different room per project
– Skill Tap
–
Present files, Screen share, app share, remote
Communicate + Conference Plus Polls
– Instant
control
–
– Community Announcements
Issue Polls, Capture Minutes & Action items
For Instant Messaging
–
Annotation tools & recordings
 Persistent Group Chat
–
– Continuous Presence Video Calls
Auto-generate Activity Reports
 Audio, Video region of
 Multi-Party Voice and Video
– Instantly share your screen, a& Telephony your screen or an application; remote control
– Peer-to-Peer Voice
–
Software MCU &
– Peer-to-Peer Video
For Meetings
management system
– SIP soft phone (voice or video)
–
Continuous Presence
rd
– Use the Rich client:
–
Dial-out (with 3 party gateway) to Audio
 Bandwidth Management
Conferencing, other numbers
– Scheduled meetings view
 Clients
–
H.264 SVC codecs
– Drag & drop to invite participants
– Zero-download, Browser client
 Bandwidth Management
– Mobile clients (iOS & Android)
 Clients
– Eclipse-based rich client
–
Zero-download, Browser client
 Integration
–
Mobile clients (iOS & Android)
– 3rd Party Plugins , APIs, Web 2.0
 Integration
 External Collaboration included in license
–



3

rd

Party Plugins, APIs, Web 2.0

External Collaboration included in license

IBM Sametime Unified Telephony
$168 per named user




Telephony middleware




Intelligent call routing

Bring advanced UC capabilities to heterogenous
environments

Pre-reqs Communicate or Complete

Why SVC
 Only Polycom delivers:
– Seamless integration between AVC and SVC technologies ensure smooth migration based
on customer priority
– Investment protection for installed base with 3X capacity for HD multipoint
– Enhanced user experience – includes Scalable Audio Coding (SAC)
– Interoperability with the ~3 million systems in place today
– Readiness for future interoperability
– Enhanced bandwidth efficiency in MP calls with Spatial Simulcast
 Spatial Simulcast Benefits vs. Inter-Layer Prediction (ILP)
– More bandwidth efficient for the entire video conference than ILP
– Existing H.264 hardware accelerators (DSPs) can encode and decode simulcast, but not ILP
– Cost / Power savings

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