Bper services Case Study Application Delivery Management
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Bper Services, part of the BPER Group, aims to enhance application quality and improve automation in functional testing for financial services through the implementation of Micro Focus ALM. The transition to this unified platform has resulted in significant reductions in production defects, faster time to market, and improved efficiency across testing processes. The new system supports various software development methods and has facilitated better integration of agile design activities.
Bper services Case Study Application Delivery Management
- 1. Overview BPERServicesistheservicecompanyofBPER Group, a leading Italian financial service pro- vider, encompassing four local banks, approxi- mately 1,300 branches and covering almost all Italian regions. Challenge BPER Services is responsible for the develop- ment and evolution of the BPER Group’s suite of applications. These provide business, bank- ing, and back-end services and are tested ac- cording to an independent testing model that operates remotely from BPER Services’s IT plant. However, this was not always the case. “The strategic objective was to create this in- dependent testing structure, to make it a real center of excellence when up and running so that it could provide support for the improve- ment of application quality, which underpins the levels of service that the unit must pro- vide,” explains Massimo Genito, Head of Test Management, BPER Services. “There was also a change of role, in terms of how IT has evolved from providing a traditional supporting role for the business to becoming a business enabler on a multichannel basis.” Furthermore, the Italian supervisor and regula- tory authority makes it mandatory for banks to haveaformalsoftwarequalitycontrolstructure. This provided additional incentive to establish an independent testing center in Avellino. “We started with open source products and tools and built the capabilities for the pro- cesses, roles and individual activities,” adds Massimo Genito. “However, this open source configuration had a few limitations: the tools were not integrated and they became stressed out as the volumes grew. In particular, in terms of automation, we were physically slow. Solution The organization was, therefore, exploring ways in which it could automate the functional testing of its application landscape, including mobile applications. BPER Services required a solution that could span the entire software BPER Services BPER Services introduced Micro Focus® ALM to improve time to market, speed time to value, and reduce production defects. At a Glance ■■ Industry Financial Services ■■ Location Modena, Italy ■■ Challenge BPER Services wanted to automate the functional testing of its application landscape and master the end-to-end application delivery cycle. ■■ Products and Services Application Lifecycle Management Unified Functional Testing Mobile Center Sprinter ■■ Results ++ Standardized, collaborative platform encourages best practice and reduces time to market for new services. ++ Quality Assurance is more easily met and production defects have reduced dramatically. ++ Automation of the test environment has decreased manual intervention, making the process more efficient. ++ Powerful reporting functions have reduced the effort needed to collect data. Case Study Application Delivery Management “We have a very solid and reliable basis to integrate agile design activities starting from requirements, which would have been much more complex and costly without access to Micro Focus ALM.” MASSIMO GENITO Head of Test Management BPER Services
- 2. development lifecycle and replace existing open source tools, such as Squash and Sahi. At the same time, it wanted to provide visibility and control of the execution of single activities belonging to each system’s development life cycle phase. Micro Focus demonstrated the value of its solutions during a proof of concept that was accurately defined and then delivered on the scope and requirements. The company has now deployed Micro Focus Application Lifecycle Management (ALM): a unified plat- form for managing and automating activities, insight, and assets to deliver applications from requirements through development, testing, and readiness for delivery. It has also implemented Micro Focus Unified Function Testing software to automate func- tional testing through an intuitive, visual user experiencethattiesmanualtesting,automated softwaretesting,andframework-basedtesting together in one integrated development envi- ronment. Micro Focus Sprinter is being used to increasetheefficiencyofmanualsoftwaretest- ing activities and capture intelligent defect in- formation for faster resolution by development teams, while Micro Focus Business Process Testing helps to move BPER Services from one-off manual testing and ad-hoc functional automated testing to an architected approach with a library of reusable test components. Finally, Micro Focus Mobile Center provides a single gateway that enables the company to redefine the mobile experience by delivering a predictable and repeatable mechanism for testing,monitoring,andimprovingmobileapps throughout its lifecycle. Results The result is a standardized, collaborative platform that encourages best practice and reduces time to market for new services. Quality Assurance is more easily met and pro- duction defects have reduced dramatically. Furthermore, the automation of the test envi- ronment has decreased the need for cumber- some manual intervention, making the entire process more efficient. “ALM gives us testing services for all three software development methods (waterfall, agile, and hybrid) with advantages in terms of speed, and especially with regards to automa- tion,” continues Massimo Genito. “It also gives a very solid and reliable basis to integrate agile design activities starting from requirements and execution, incorporating them into the continuous integration cycle, which would have been much more complex and costly if we had not had access to an advanced tool such as ALM.” By introducing a level of automation, the new ALM platform has doubled performance, en- abling the team to bring new services to the businessmuchmorequicklywhilestillcomply- ing with the relevant regulations. “ALM provides significant advantages in terms of the speed of capture of the essential in- formation as well as transposing the tester’s experience using accessory tools,” concludes Massimo Genito. 368-000087-002 | H | 01/19 | DS | © 2019 Micro Focus or one of its affiliates. Micro Focus and the Micro Focus logo, among others, are trademarks or registered trademarks of Micro Focus or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries. All other marks are the property of their respective owners. Contact us at: www.microfocus.com Like what you read? Share it. “Micro Focus ALM gives us testing services for all three software development methods (waterfall, agile and hybrid) with advantages in terms of speed, and especially with regards to automation.” MASSIMO GENITO Head of Test Management BPER Services