Breadcrumbs QA
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The document outlines the development and success of a platform created to facilitate knowledge sharing among employees at Epic, addressing the issue of siloed information. Initially, the platform was used informally by new hires who found it helpful for asking and answering questions, which led to widespread adoption among over 6,300 employees. The system encouraged collaboration and knowledge sharing, transforming knowledge into a strategic asset for the company.
Breadcrumbs QA
- 1. for your Health IT questions and answers.
- 2. This is our short story. (…these slides are meant for reading.)
- 3. We used to work at
- 4. We realized that the most important knowledge in the company was kept in the brains of the most tenured employees.
- 5. New employees spent their first two years making the same mistakes their predecessors made. “It feels like you’re reinventing the wheel.” – Epic Employee, year 2
- 6. You had to know who to ask to get the information you need.
- 7. Knowledge was siloed across the campus.
- 8. That’s why we created
- 9. A simple platform to ask questions, and get the answers you need.
- 11. Ask a question.
- 13. Tags (not silos) ensure that subject matter experts are notified.
- 14. Users vote on questions and answers. The best float to the top.
- 15. information is logged in a searchable database.
- 16. Users earn reputation crumbs for using the site appropriately. These points are a measure of knowledge in a given area.
- 17. We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012.
- 18. We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012. The platform was never sanctioned or officially communicated.
- 19. The new-hires used it to answer their questions.
- 20. The new-hires used it to answer their questions. They started bringing in their teams and managers.
- 21. In less than a year, 6,300 Epic employees used the system to get answers to their questions. 7,000 year 1
- 22. We saw a 1:4 question to answer ratio.
- 23. We saw a 1:4 question to answer ratio. That means users got a larger answer set and more discussion on their questions.
- 24. On average, users spend almost 5 minutes on the site per visit.
- 25. On average, users spend almost 5 minutes on the site per visit. These are colleagues helping each other across various roles and divisions of the company, improving integrated knowledge, and breaking down silos of information.
- 26. By opening up this dialog, employees are able to turn knowledge into a strategic asset for your company.
- 27. We have good news. Breadcrumbs is available to your organization.
- 28. BreadcrumbsQA.com for your Health IT questions and answers. (Free!)