Breaking Burnout: Understanding & Preventing Employee Burnout
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This document discusses burnout, including risk factors, impacts, identification, prevention and mitigation. It notes that burnout is characterized by exhaustion, lack of motivation and reduced work effectiveness. Jobs with high burnout rates include physicians, nurses, social workers, teachers and police officers. The document outlines causes of burnout like unclear requirements and high stress without breaks. It provides steps to prevent and combat burnout on individual and organizational levels through coping strategies and addressing work conditions.
Breaking Burnout: Understanding & Preventing Employee Burnout
- 1. Breaking Burnout Anu Mannathikuzhiyil, PHR HR Generalist
- 2. What will be covered • Risk factors that lead to burnout • Ways burnout will impact the company • How to idenBfy burnout in employees • How to miBgate the circumstances that can lead to burnout
- 3. Burnout • ExhausBon, lack of enthusiasm and moBvaBon, feelings of ineffecBveness, and also may have the dimension of frustraBon or cynicism, and as a result reduced efficacy within the workplace
- 4. Jobs with high rates of burnout • Physician • Nurse • Social Worker • Teacher • Police Officer
- 5. CEO Burnout • What happens when burnout strikes the boss? • 96% of senior leadership report feeling burned out • Lloyds Banking Group
- 6. Causes of Burnout • Unclear/impossible requirements • High-‐stress Bme, no “down” Bme • Big consequences for failure
- 7. Stress vs. Burnout Stress • Characterized by over-‐ engagement • EmoBons are overacBve • Produces urgency and hyperacBvity • Loss of energy • Leads to anxiety disorders • Primary damage is physical Burnout • Characterized by disengagement • EmoBons are blunted • Produces helplessness and hopelessness • Loss of moBvaBon, ideals, and hope • Leads to detachment and depression • Primary damage is emoBonal
- 8. The Signs • Withdrawal behaviors develop • Interpersonal fricBon results • Performance declines • Family life suffers • Health-‐related problems
- 9. Phases of Burnout 1. Compulsion to prove oneself 2. Working harder 3. NeglecBng their needs 4. Displacement of conflicts 5. Revision of values 6. Denial of emerging problems
- 10. Phases of Burnout (cont.) 7. Withdrawal 8. Obvious behavioral changes 9. DepersonalizaBon 10. Inner empBness 11. Depression 12. Burnout syndrome
- 11. Consequences for the company • Absenteeism • Lower producBvity • Decreased job saBsfacBon • Reduced commitment/ engagement • Personal conflict with colleagues • DisrupBon of coworkers’ job tasks
- 12. Turnover caused by burnout • 1 million employees • 60% • $602 • $156,520,000,000
- 13. “The Amazon Way” • Recent arBcles have detailed impossible working condiBons for both warehouse and white-‐collar workers across the globe • “The joke in the office was that when it came to work/life balance, work came first, life came second, and trying to find the balance came last” • Amazon has the second highest turnover rate among all Fortune 500 companies
- 14. Burnout in America • No formal recogniBon by any government body • Work hours • Paid leave
- 15. ¿Cómo se dice “Burnout”? • Germany-‐ Ursala von der Leyen • France-‐ France Telecom • The UK-‐ HSE • Japan-‐ Karoshi • China-‐ Guolasi • South Korea-‐ 6 day workweek
- 16. PrevenBon techniques • Assign realisBc tasks • Follow passion • Provide employees with proper tools and resources • Encourage socializing • Treats • Acknowledge, Reward, and Promote
- 17. Burnout PrevenBon • Start the day relaxed • Adopt healthy life habits • Set boundaries • Disconnect • Foster creaBvity • Manage stress
- 18. CombaBng Burnout • Problem-‐focused coping • EmoBonal-‐focused coping • RelaBonship-‐focused coping • Lifestyle coping
- 19. What you can do • AcBvely address problems • Clarify job descripBons • Assign new job duBes • Suggest Bme off
- 20. Summary • Regardless of who you are, where you are from, and what type of job you do, you can face burnout. • Burnout has detrimental effects on the both the individual and the company. • Take the Bme to reassess if you see burnout so that you can stop it in its tracks or alleviate the onset.
- 21. HRCI Cer(fica(on Credits: "This webinar has been pre-‐cerBfied for 1 hour of general recerBficaBon credit toward PHR, SPHR and GPHR recerBficaBon through the HR CerBficaBon InsBtute. We will send out a confirma(on e-‐mail to all those that are confirmed as a:ended with the program ID code to note on your HRCI recer(fica(on applica(on form. The use of this seal is not an endorsement by the HR CerBficaBon InsBtute of the quality of the program. It means that this program has met the HR CerBficaBon InsBtute's criteria to be pre-‐ approved for recerBficaBon credit." QUESTIONS? G&A Partners info@gnapartners.com (800) 253-‐8562 *This webinar has been recorded and will be posted on the G&A website by Friday.