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Breakthrough Technology Project Management 2nd ed Edition Bennet P. Lientz
Breakthrough Technology Project Management 2nd ed
Edition Bennet P. Lientz Digital Instant Download
Author(s): Bennet P. Lientz, Kathryn P. Rea
ISBN(s): 9780124499683, 0124499686
Edition: 2nd ed
File Details: PDF, 6.92 MB
Year: 2001
Language: english
Breakthrough
Technology
Project
Management
Second Edition
E-BusinessSolutions
Bennet P. Lientz and Kathryn P. Rea
Series Editors
The list of titles in this series includes:
Start Right in E-Business
Dynamic E-Business ImplementationManagement
BreakthroughTechnology Project Management,2nd ed.
Grow Your E-Business for Success
Breakthrough
Technology
Project
Management
Second Edition
Bennet P. Lientz
John E. Anderson School of Management
University of California,Los Angeles
Kathryn P. Rea
TheConsulting Edge, Inc.
Beuerly Hills, California
E I N E M A N N
l
P
=
-
=
San Diego Sun Francisco New York Boston London Sydney Tokyo
Butterworth-Heinemannis an imprint of ElsevierScience.
Copyright O 2001,2000 by ElsevierScience (USA)
All rights reserved.
No part of this publicationmay be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording,or otherwise,without the prior
writtenpermission of the publisher.
Permissions may be soughtdirectly from Elsevier's Science &
Technology fights Department in Oxford, UK: phone: (+44) 1865
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'Obtaining Permissions'.
@ This bookis printed on acid-freepaper.
Libraryof Congress Cataloging-in-PublicationData
A catalog record for this book is availablefrom the Library of Congress.
ISBN 0-12-449968-6
The publisheroffers special discountson bulk orders of this book.
For information,please contact:
Manager of SpecialSales
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Tel: 781-313-4700
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For informationon all Buttenvorth-Heinemannpublications
available,contact our World Wide Web homepage at
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Printedin the United States of America
Contents
Preface xvii
I About the Authors xxv
I Part I
Improving
P
L
-
-
L
.
.
- I
the roject Manage
Lrlayrer I
Introduction
Project Management Concepts 3
Definitions 3
DifferencesbetweenStandard and IT Projects 5
Trends in Business 6
Trends in Technology 7
Trends in Systems 7
Trends in ProjectManagement 8
Common Systems Project Management Myths 9
Why IT Projects Fail 11
Traditional Project Process 11
Twenty-Six Reasons That Systems Projects Fail 12
Guidelines forSuccess 15
Modem Project Management Process 15
Why Projects Succeed 16
Organization of the Book 17
E-BusinessLessons Learned 17
What to Do Next 18
Summary 19
vi Contents
Chapter 2
Developing Your Project Management
Process and Strategy
Introduction 21
Approach 22
Step 1: Establish Basic Components of the Project
Management Process 23
Step 2: Define Critical Business Processes and Activities as Well as the
System Architectureand Process Plans 26
Step 3: Review All Current Projects and Associate Them with the
Process Plans and Architecture 26
Step 4: Develop Project Conceptsfor New Project Ideas
and Current Projects 27
Step 5: Analyze and Relate All Project Concepts 28
Step 6: Determine Which Projects Will Be Approved
for Implementation 28
Step 7: Develop Detailed Project Plans for Approved Projects
and Begin Work 29
Step 8: Manage, Monitor, and Report on the Project Slate 29
Step 9: Develop and ImplementCriteria for Project Ending
and Termination 30
Transition to the New Project Management Process 30
Marketingthe New Project Management Process 31
Example: Beaumont Insurance 33
E-Business Lessons Learned 35
Guidelines 36
What to Do Next 37
Summary 37
Chapter 3
Managing Multiple Projects and the Project Slate
Introduction 39
Approach 41
Categoriesof Interdependence 41
Assessment of Current Projects 43
Planning across Multiple Projects 47
Setting Priorities and the Project Slate 47
Example: Astro Bank 52
Contents
E-BusinessLessons Learned 54
Guidelines 54
What to Do Next 55
Summary 55
Part I1
Developing Your Project Plans
Chapter 4
The Project Concept
Introduction 59
Approach 60
What Is in the Project Concept? 60
Conceiving of a Project 61
Step 1: Define Alternativesfor the Project Objectives 64
Step 2: Determine Alternativesfor the Scope of the Project 65
Step 3: Prepare AlternativeSchedules,Costs, and Benefits 68
Step 4: Define the Role for the Alternatives 69
Step 5: Analyze the Results of Steps 1-4 and Determinethe
Recommended Project Concept 70
Step 6: Identify Initial Issues 70
Step 7: Obtain Management Feedback and Commitment 71
Example: Astro Bank 72
E-Business Lessons Learned 74
Guidelines 74
What to Do Next 75
Summary 75
Chapter 5
The Right Project Leader
Introduction 77
Approach 78
What Should You Look for in a Project Leader? 78
How Do You Find and Select Project Managers? 80
What Are the Duties of a Modern Project Leader? 81
How Do the Duties Shift during the Life of the Project? 85
vii
Contents
What Does a Project Leader Need to Know? 85
How Do You Become a Project Leader? 86
What Is the Role of a Superproject Leader? 86
How Do the Responsibilities of a Manager of a Small Systems Project
Differ from That of a Large Project? 87
What Is the Role of the Project Coordinator? 88
What Are the Role and Suitabilityof the Project Office? 88
Can a Project Leader Manage Multiple Projects? 89
Sources of Failure for a Project Leader 90
Success for a Project Leader 91
How Do You Measure a Project Leader? 92
Examplesof Project Leaders 92
Project Leaders in Manufacturing 92
General Systems Project Leader 93
E-Business Lessons Learned 93
Guidelines 94
What to Do Next 94
Summary 95
Chapter 6
Building the Project Team
Introduction 97
Approach 99
What Are the Responsibilities of Team Members? 99
What Skills Do You Require for the Team-
by Phase? 99
When Should You Form the Team? 100
How Do You Get Team Members? 101
Should You Use Consultants? 101
How Should You Hire and Direct Consultants? 103
Team Dynamics 104
Sharing Team Members between Projects 105
Common Team Problems 106
ManagingTeams 108
How Do You Keep Team Members? 109
How Do You Discharge and Replace Team Members? 109
Example: Astro Bank 110
E-BusinessLessons Learned 111
Guidelines 111
What to Do Next 113
Summary 113
Contents
Chapter 7
Developing the Project Plan
Introduction 115
Approach 116
What Information Must Be Managed? 116
What Methods and Tools Will Be Employed for Project
Management? 116
What Methods and Tools Will Be Used Directly in the Project? 119
How Do Templates, Issues, LessonsLearned,
and the Plan Link? 120
How Should You Develop ProjectTemplates? 121
How Do You Establish an Effective and Flexible Task List? 121
How Should You Assign Resources? 123
How Do You Relate Areas of Risk to the Plan? 123
How Should You EstablishDates and Durations? 124
How Should You Link Projects? 124
How Do You Create the Project Budget? 125
How Do You DetermineBenefits? 128
How Should You EstablishMultiple Projects? 128
How Do You Establish a Baseline Plan? 128
How Do You Sell the Plan? 129
How Do You Fix an Existing Schedule? 130
Example: ElectronicCommerce 131
E-Business LessonsLearned 131
Guidelines 132
What to Do Next 132
Summary 133
Part I11
Managing p
r
o
*
Chapter 8
Effective Project Tracking and Coordination
Introduction 137
Approach 138
How Do You Identify and ManageIssues? 138
How Do You Measure Open Issues? 139
Contents
What General Issues AnalysisDo You Perform? 140
How Do You Measure the Work in a Systems
and Technology Project? 141
How Do You Analyze a Project? 143
How Do You Perform Budget versus Actual Analysis? 146
How Do You Track MultipleProjects? 146
How Should You CommunicateEffectively
with Management? 147
How Do You Cope with a Project Crisis? 152
How Can You EffectivelyEmploy Lessons Learned? 152
Example: Beaumont Insurance 153
E-Business Lessons Learned 153
Guidelines 154
What to Do Next 155
Summary 155
Chapter9
Software Development
Introduction 157
Modem versus Traditional Development 157
Methods and Tools 158
Approach 159
Requirementsfor a Development Approach 159
Steps in a Development Approach 160
Step 1: Understand the Current Business Process
and Systems 161
Step 2: Define the New or Modified Business Process 163
Step 3: Determine the Benefits, User Requirements,
and System Requirements 165
Step 4: Design the New Transactions, System,
and Interfaces 168
Step 5: Develop, Integrate, and Test the System 169
Step 6: PrepareOperations Manuals, TrainingMaterials, and
Operations Procedures 170
Step 7: Convert and Set Up the System and Process
for Operation 170
Step 8: Convert to the New Process and System 171
Example: Arcadia Health Services 171
E-Business Lessons Learned 173
Guidelines 173
Contents
What to Do Next 174
Summary 174
Chapter 10
Operations, Maintenance, and Enhancement
Introduction 175
Approach 177
A Proactive Management Approach 177
Step 1: Measure Information Systems Allocations 179
Step 2: Develop Process Plans for Key Processes 181
Step 3: Create a Strategic Systems Plan 183
Step 4: Construct Departmental Systems Plans 184
Step 5: Set the Slate of Work 184
Step 6: Follow Through on the Work 188
Example: Rapid Energy Company 190
E-BusinessLessons Learned 190
Guidelines 191
What to Do Next 191
Summary 192
Chapter 1
1
Software Packages
Introduction 193
Approach 195
Steps in Implementation 195
Step 1: Assess Your Current Systems, Processes,
and Technology 196
Step 2: EvaluateSoftwarePackages and
Support Requirements 198
Step 3: Select the Package and Negotiate the Contract
Step 4: Install the Software and Conduct a Pilot Project
Step 5: Undertake Full-ScaleImplementation 209
Examples 210
South County-
A Near Disaster 210
Vixen Manufacturing 211
E-BusinessLessons Learned 212
Guidelines 212
What to Do Next 213
Summary 213
xii Contents
Chapter 12
TechnologyProjects
Introduction 215
Approach 216
Your Information Systems and Technology Architecture 216
Risks in TechnologyProjects 218
Costs and Benefits of TechnologyProjects 219
Steps in a TechnologyProject 220
Step 1: DetermineTechnology Opportunities 221
Step 2: Define the Long-Term Architecture 222
Step 3: Develop a TechnologyProject Strategy 223
Step 4: Evaluate and Select Products 225
Step 5: Develop the Project Plan 226
Step 6: Implement the Technology 227
Step 7: Measurethe Project Results 227
ThingsThat Go Wrong and What to Do about Them 228
Examples 230
Electronic Commerce 230
Groupware 230
IntranetIInternet 231
E-Business Lessons Learned 231
Guidelines 232
What to Do Next 232
Summary 233
Part IV
How to Successfully Address Project Issues
Chapter13
Business Issues
Introduction 237
Issues 237
Issue: The Business Unit Changes
Requirements Frequently 237
Issue: The Business Unit Does Not Provide Good People
for the Project 239
Issue: The Business Unit Is Unwilling to Change the
BusinessProcess 240
Contents
Issue: Several Business Units Cannot Agree
among Themselves 241
Issue: The Business Unit Cannot Consistently
Resolve Issues 242
Issue: The Business Unit Staff Members Do Not Know
the Business Process 242
Issue: The Existing Business Process Is in Poor Condition 243
Issue: MiddleLevel Business Unit Management Resists Change
and the System 244
Issue: The Business Unit Attempts to Dominate
the Project 245
Issue: The BusinessUnit View Does Not Fit with That of Upper
Management or the Industry 246
Issue: Business Unit Managers and Staff Lack
Technical Knowledge 247
Issue: Business Unit Management Is Replaced 248
Issue: The BusinessUnit Has No Interest in the Project 248
Issue: Other Work or Projects Have Higher Priority for the Business
Unit Than Your Project Does 249
Issue: The Business Unit Has ExistingTechnologyThat Conflicts with
That of the Project 250
What to Do Next 251
Summary 251
Chapter14
Human ResourceIssues
Introduction 253
Issues 253
Issue: Turnoverof Project Team Members 253
Issue: Lack of Commitment 256
Issue: Lack of Knowledge 257
Issue: Team Members Are Inflexible 258
Issue: Team Members Resist Project Management 260
Issue: Conflicts within the Team 260
Issue: Team Members Spend Too Much Time on the
Wrong Tasks 261
Issue: Team Members Are Overcommitted to Projects 262
Issue: There Is a Personnel Gap-Missing Skills 263
Issue: A Team Member Is Reluctant to Leave the Project 264
Issue: Team Members Spend Too Much Time
in Communications 264
xiv Contents
Issue: A Team Member Resists Learning New Skills 265
Issue: A Team Member Leaves, Producing a Gap 267
Issue: The Quality of a Team Member's Work Is Inadequate 268
Issue: There Is Conflict between Junior and Senior Staff 269
Issue: The New Team Member Does Not Fit 270
What to Do Next 271
Chapter 15
Management Issues
Introduction 273
Issues 273
Issue: ManagementChanges Direction of the Project 273
Issue: ManagementLoses Interest 274
Issue: Key Manager Who Supported the Project Leaves 275
Issue: Management ExpandsScope 276
Issue: There Is No Will to Allocate Resources 276
Issue: Management Rules by Consensus 277
Issue: Management Locks onto Hot Topics 278
Issue: Management Adopts a Specific Packageand Jams It Down
Everyone's Throat 278
Issue: Management Listens Too Much to Consultants 279
Issue: Management Wants to Change E-Business Priorities 280
Issue: MarketingDefines New E-BusinessInitiatives
with ManagementSupport 281
What to Do Next 282
Summary 282
Chapter 16
Technical Issues
Introduction 283
Issues 283
Issue: Legacy System Support Is Too Resource Intensive 283
Issue: There Is a Lack of Available Training for Staff 284
Issue: The Technology Requires a Leaming Curve That Is
Too Long 285
Issue: There Is a Lack of Experienceand Knowledge
of the Technology 286
Issue: The Technology Does Not Work 287
Issue: Ordering and Delivery of the Technology Are Delayed 288
Contents
Issue: A New Version of the TechnologyWill Be
AvailableSoon 289
Issue: There Is a Lack of Support for Interfaces to
ExistingTechnology 290
Issue: There Is a Gap in the Technology 290
Issue: The Pilot Results from the TechnologyWere
Not Successful 291
Issue: The Performanceof the Technology Is Not Satisfactory 292
Issue: Features Are Missing 293
Issue: The Technologyin Use Is Obsolete 294
Issue: The TechnologyIs Not Scalable to Handle
the Workload 295
Issue: The Wrong Directionin TechnologyWas Taken 296
What to Do Next 297
Summary 297
Chapter17
Vendor and Consultant Issues
Introduction 299
Issues 299
Issue: There Is a Lack of Support from the Vendor 299
Issue: The Vendor Attempts to Take Over the Project 301
Issue: The Vendor Delivers Something Differentfrom What
Was Promised 302
Issue: The Vendor Provides the Wrong Staff 303
Issue: The Vendor Takes a Different Business Direction,
Leaving You Adrift 304
Issue: The Vendor's Staff Members Are Absent from the Project
Too Much 305
Issue: The Vendor's Work Is of Poor Quality 306
Issue: The Vendor's Skills Are Insufficient,Producing a Gap 306
Issue: The Vendor's Staff Members Seem to Remain
on the Project Forever 307
Issue: There Is No Committed Schedulefrom the Vendor 308
Issue: There Is SubstantialTurnover of Vendor Staff Assigned
to the Project 309
Issue: There Are Delays in Vendor Responses to Problems,Affecting
the Project 310
Issue: The Vendor's Staff Members Are Locked into Their Own
Methods, Which Are Incompatiblewith the Project 311
Issue: The Project Is Overdependent on the Vendor 312
xvi
Issue: Vendors Don't Cooperateamong Themselves 312
Issue: Vendor Subcontracts Out the Work
and Then Disappears 313
Issue: Vendor Uses What It Did on Your Project
with Its Next Client 314
Issue: Vendor Turns Over Work ProductsThat Are
Not Usable 315
What to Do Next 315
Summary 316
Chapter18
How to Implement Improved Project Management
Introduction 317
Approach 317
Quick Hit ImplementationSteps 317
Intermediate-Term Actions 320
Long-Term Steps 321
Points of PotentialResistance and What to Do 323
Summary 324
Bibliography 325
Web Sites 327
Appendix 1: The Magic Cross Reference 329
Appendix 2: Issues Checklist 333
Index 337
Contents
Preface
INFORMATIONTECHNOLOGY (IT)PROJECTS
FAIL TOO OFTEN
Studies repeatedly point out that 30 to 45% of systems projects fail prior to
completion.Over half of all systems projectsoverrun their budgets and schedules
by 200% or more. Combined costs of failure and overruns total in the hundreds of
billions of dollars. Failures and problems continue, despite improved tools and
technology.Data also indicatethat the failed projectswere viewed as critically im-
portant by management.
FAILURE STATISTICS ARE STAGGERING
The resultsof severalsurveyswere published in Computerworld,a leadingsys-
tems magazine. Here are some of their results:
Failed systems projectscost more than $100 billion per year.
One of every two projectsoverruns its budget by 180% or more.
A survey of what was missing in the project management process indicated
the following:
Project office--42%
Integrated methods--41%
Trainingand mentoring-38%
Policies and procedures-35%
Implementationplans-23%
Executive support-22%
xvii
WHY ARE IT PROJECTSDIFFERENT
FROM PROJECTSOF THE PAST?
Many of the methods and techniques of the past are still being used today,
even though the technology, methods, management, and entire environmenthave
changed.Some of the differences are listed in the following table.
Factor Traditional Modem
Focus
Managementattention
Staffinglresources
Project
Staffing
Milestones
Project status
Large projects
Small projects
Risk
Lessonslearned
Managementexpectations
IT projects
Single project
Critical path
Full timeldedicated
Side by side to business
Best people
Assume that they can be reviewed
Budget versus actual;% complete
Divide by organization
Often not treatedas project
Often treatedin a fuzzy way
Each project treated as unique so
that lessons learned are not
stressed
Moderate
Critical to departments
Multipleprojects
Management;critical path
focusingon risk and issues
Part-timelhll-time mix,shared
Processesand systems are
linked
Average peoplewith energy
Reviews must be selective due
to time and resources
Unresolved issues; future tasks
with risk and issues
Divide by risk
Includeas projects
Treated tangibly through issues
Major emphasison lessons
learned
High
Critical to the enterprise
There is a need to update the project managementapproach to reflect the modem
environment.
Systems and technology implementationand support are complex and involve
many elements, necessitatingplanning and project management. Managementfor
these projects is different from that for some standard projects in industries such
as construction and engineering.The projects often involve new technology with
which the project team is unfamiliar.The projects includeinterfaces with existing
systems and other,incompatibletechnologies. Integrationis often required. Given
that many peopletreat softwaredevelopment and programming as an art,it is easy
to see why systems projectsbecomeeven more complex. Nor are the requirements
for the systems stable. Business, technology, and externallygenerated changes can
arise in the middle of the project. Systems projects require extensivecooperation
between business units, informationtechnology,and management.
Therefore, it is not surprising that half of client-server projects fail or that al-
most as many reengineering projects suffer the same fate. Managers at more than
60%of the firms in one survey thought that they had implemented purchased soft-
ware packages incorrectly and had achieved little or no benefit. Firms indicatethat
when afailureoccurs, the direct lossescan be in the millions of dollarsand the total
Preface xix
indirect losses in business are often much more (because the f
i
r
m was depending
on the results of the completed projects for revenue or for cost reductions).
E-BUSINESS FAILURE IS SIGNIFICANT
There is no doubt thate-businessis a majorforceand trend for theearly 21stcen-
tury.The benefits of e-businessare well known in all of the media. However, many
don't want to discussthe dark side---business failures.Most of these are not pub-
licized. After all, what would happen to a company's stock price if the failure were
widely known?Some of the causes of e-business failure are the following:
E-business implementation is treated like a traditionalproject-a bad idea.
The scope of the e-business effort is defined as IT only. Business process
and organizational change are not included.
There is an inadequateprovision for change in direction.The project is in-
flexible to change.
This book addresses these issues and more. Most chapters include a section
with e-business guidelines.
WHY DO MANY TECHNOLOGYPROJECTSFAIL?
Why do so many technologyand systems fail?Why don't people learnfrom their
mistakes and those of others? Complexity is part of the answer. Also, people get
caught upin theirwork.They movefromoneprojector piece of workto thenext. Al-
though they continue to use many of the same tools, they do not gather or apply
lessons learned. Werethis notenough,managementand thebusinessdependon tech-
nology today as never before. Technologiesnot only must be implemented correctly
but alsomust be integrated. Thebarsof standards and expectations have been raised.
Failure also occurs because people manage technology projects the same way
they manage other projects. However, technology projects are different. The dura-
tion of the project can be long. During that time, the technology advancesand can
affect the project. The requirementsof the businesscan change. Typically, technol-
ogy projectsare not carried out from scratch. The new project must always be inte-
gratedinto thefabricof thecurrent systems and technology-called thearchitecture
in this book. As part of the project, the projectteam members may have to learn the
technology as they go. These characteristicsare different from what oneencounters
when building bridges, launching new products, or undertaking other, more com-
mon projects.On the other hand, many of the lessonslearnedfrom the project man-
agement can be applied to systems and technology projects.
Another reason for failure is that projects are managed singly-like disjoint
construction projects. This does not work for technology because (1)the projects
xx Preface
are often interdependent,(2) many projects depend on the same technology and
resources, and (3) issues that cross many projects are resolved in contradictoryor
conflicting ways between projects.A fundamentaltheme of this book is that tech-
nology projectsmust be managed as a whole, not as individualprojects.
WHAT ARE THE BENEFITS OF PROJECTSUCCESS?
With all of this t
a
l
k about failure, why do projects at all? There are many rea-
sons, includingcomplexity,duration of the work, and the need for organizationof
the work. If you are successful in better managing single and multiple projects,
experienceand lessons learned point to the following benefits:
There are greater benefits to the business, becausethe purpose and scope
are set and supported to providetangible business benefits.
Risk can be minimized and managed better because all projectsare being
managed collectively as well as individually.
Resources are better managed, utilization increases,and critical resources
can be spread across multiple projects.
There are fewer surprises in project work and schedules, allowing more
predictability.
You get more productivity and results from investmentin technology and
systems.
PURPOSE AND SCOPE OF THE BOOK
The purposeof this book is to answer the following questions:
How can the overall technology project management process be improved?
Which systems projects should be given resources and approved for action?
How can you better manage all systems and technology projectstogether?
How can individualprojects be better managed and more successful?
What are specific guidelines for managing different types of projects?
The scope of the book includesthese and other technology areas and addresses
these questions:
What projects should be approved?
How do you formulate and start projectseffectively?
How do you manage single and multiple projects?
How do you identify, analyze, and address specific project issues?
How do you communicateeffectively with management, team members,
staff, and vendors to obtain results?
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“Woolly bear,” 364, 369
Worm castings, 384, 386
Worms, 383
Yellowoat Grass, 137
Yolk of hen’s egg, 283, 285
Yorkshire fog, 125, 132, 136
GLASGOW: PRINTED AT THE UNIVERSITY PRESS
BY ROBERT MACLEHOSE AND CO. LTD.
A HEALTH READER
BY
C. E. SHELLY, M.A., M.D., M.R.C.P.
CONSULTING MEDICAL OFFICER, HAILEYBURY COLLEGE
AND
E. STENHOUSE, B. Sc.
ASSOCIATE OF THE ROYAL COLLEGE OF SCIENCE, LONDON
Globe 8vo.
BOOK I. For children of 9 to 10 years of age. 160 pp. 1s.
BOOK II. For children of 10 to 12 years of age. 204 pp. 1s. 4d.
BOOK III. For children of 12 to 14 years of age. [In the Press.
SOME PRESS OPINIONS.
BOOK I.
Schoolmaster.—“All the facts are
presented in the same lucid and simple
style, so that very young readers can
understand them. The book will carry
health and happiness with it, so that we
hope it will find its way into many a
school for boys as well as for girls.”
Head Teacher.—“Full of good advice
that should be within reach of all.”
Lancet.—“The book is divided into 30
lessons: the subject matter of each is
well arranged and simply expressed....
Can only do good to those who read it.”
Educational News.—“It is
appropriately simple in diction, carefully
arranged, and quite sufficiently full of
information for the young people whom
it is meant to serve as a Class Reader....
A special word of praise is due to the
photographic illustrations.”
Teacher.—“We have looked carefully
through the pages of this little book, and
believe it will be exceedingly helpful to
teachers. It is simply written. Each
lesson is practical, concise, and
interesting.”
Teachers’ Aid.—“The physiology
necessary to a proper appreciation of the
laws of health is delightful in the
simplicity of its treatment, while the
simple way of pressing home the truths
of hygiene in a language suited to the
capacity of young children is considerably
enhanced by the novel and original
illustrations which consist of photographs
specially taken for the purpose. To
teachers taking the subject in school we
can most cordially recommend this
reader.”
Child Life.—“From the scientific point
of view the matter is very valuable, and
such as every boy and girl should know
before they leave school.”
BOOK II.
Schoolmaster.—“This is a capital little
book, attractively written and well
illustrated.” Child Life.—“The book is an
accurate and easy reader, provided with
suitable illustrations.”
Bookseller.—“Illustrations are
provided in profusion, and the book
should certainly prove most useful and
attractive for all those who have to teach
or study the important matters with
which it deals.”
Head Teacher.—“Is clearly and well
written by practical men who understand
the capacities of children.”
Lancet.—“Their book will be of real
service to those teachers who are
empowered to impart such instruction.
The pictures are well planned to catch a
child’s attention.”
MACMILLAN AND CO., LTD., LONDON.
MACMILLAN AND CO.’S
Books for Elementary Schools.
MACMILLAN’S “OFFICIAL” COPY BOOKS.
Nos. I.-XIII. 2d. each.
MACMILLAN’S “OFFICIAL” WRITING CHARTS.
Size, 32 by 21 in., on Cloth, Rollers, and Varnished.
No. I.—Small Letters.
No. II.—Small Letters, Difficult Joinings.
No. III.—Capital Letters.
No. IV.—Capitals and Joinings.
Price 2s. 6d. each.
MACMILLAN’S SPELLING FOR PROMOTION.
By R. F. Macdonald.
Junior (Parts I. and II.) 2d. each.
Intermediate. 4d.
Senior. 4d.
MACMILLAN’S STORY READERS.
By Evelyn Sharp.
Introductory—For Infant Classes.
With Coloured illustrations. 8d.
Book I. for Stage I. 10d.
Book II. for Stage II. 1s.
THE BOYS’ BOOK OF POETRY.
Part I. Junior (Stages I. and II.).
Part II. Intermediate (Stages III. and IV.).
Part III. Senior (Stages V. and upwards).
Limp Cloth, 5d. each.
Sewed, 4d. each.
THE GIRLS’ BOOK OF POETRY.
Part I., Junior (Stages I. and II.).
Part II., Intermediate (Stages III. and IV.).
Part III., Senior (Stages V. and upwards).
Limp Cloth, 5d. each.
Paper Covers, 4d. each.
THE “GLOBE” POETRY BOOKS.
Junior (Stages I. and II.).
Intermediate (Stages III. and IV.).
Senior (Stages V. and upwards).
Paper Covers. 6d. each.
Cloth. 8d. each.
THE “GLOBE” POETRY READER.
For Advanced Classes. 1s. 4d.
MACMILLAN’S DEPARTMENTAL POETRY
BOOKS.
Edited by S. C. B. Edgar, M.A.
Paper Covers.
Infants, 2d.
Junior I., 4d.
Junior II., 5d.
Senior I., 5d.
Senior II., 5d.
MACMILLAN’S NEW GLOBE READERS.
Primer I., 4d.
Primer II., 5d.
Infant Reader I., 6d.
Infant Reader II., 8d.
Book I., 10d.
Book II., 1s.
Book III., 1s. 2d.
Book IV., 1s. 4d.
Book V., 1s. 6d.
Book VI., 1s. 8d.
MACMILLAN’S NEW LITERARY READERS.
Reading Sheets (17 sheets on Manilla. Size, 37×28) 12s.
Primer I. 4d.
Primer II. 5d.
Infant Reader 6d.
Introductory 8d.
Book I. 9d.
Book II. 10d.
Book III. 1s.
Book IV. 1s. 4d.
Book V. 1s. 6d.
Book VI. 1s. 6d.
MACMILLAN’S HISTORY READERS.
Book I. Simple Stories 9d.
Book II. Simple Stories 10d.
Book III. Stories and Tales 1s.
Book IV. 1066 to 1485 1s. 4d.
Book V. The Tudor Period 1s. 6d.
Book VI. The Stuart Period 1s. 8d.
Book VII. The Hanoverian Period 1s. 9d.
MACMILLAN’S NEW HISTORY READERS
ON THE CONCENTRIC PLAN.
Primary. 1s.
Junior. 1s. 6d.
Intermediate. 1s. 6d.
Senior. 2s.
Summaries:
Junior and Intermediate. 3d. each.
Senior. 4d.
Scottish Edition.
Primary. 1s.
Junior. 1s. 6d.
Intermediate. 1s. 6d.
Senior. 2s.
Summaries:
Junior and Intermediate. 3d. each.
Senior. 4d.
MACMILLAN’S GEOGRAPHY READERS.
Book I. 10d.
Book II. 1s.
Book III. England 1s. 4d.
Book IV. The British Empire 1s. 4d.
Book V. Europe 1s. 6d.
Book VI. The British Colonies, etc. 1s. 6d.
Book VII. The United States, etc. 1s. 9d.
MACMILLAN’S NEW GEOGRAPHY READERS.
Asia. 1s. 6d.
America. 1s. 6d.
Africa and Australasia. 1s. 6d.
MACMILLAN’S SHORT GEOGRAPHY OF THE
WORLD.
By George F. Bosworth, F.R.G.S. 1s. 6d.
A SUMMARY OF GEOGRAPHY.
By George F. Bosworth, F.R.G.S.
With Maps. In Three Parts.
Sewed, 4d. each
Part I.—The British Isles and Europe.
Part II.—Asia and Africa.
Part III.—America, Australia, and
Islands of the Pacific.
MACMILLAN & CO., LTD.,
St. Martin’s Street,
London, w.c.
MACMILLAN AND CO.’S PUBLICATIONS.
MACMILLAN’S OROGRAPHICAL MAP OF
EUROPE.
Designed by B. B. Dickinson, M.A., and A. W. Andrews, M.A.
Cloth, mounted on Rollers, and Varnished. 15s. Unmounted. 11s.
Mounted on Weekes’ Rollers with cords, unvarnished. 21s.
Notes to same. 1s.
MACMILLAN’S GLOBE GEOGRAPHY READERS.
By V. T. Murché.
Introductory. 1s.
Junior. 1s. 6d.
Intermediate (England). 1s. 9d.
Intermediate (Our Island Home). 2s.
Senior. 2s. 6d.
MURCHÉ’S OBJECT LESSONS FOR INFANTS.
Two Vols. 2s. 6d. each.
MURCHÉ’S OBJECT LESSONS IN ELEMENTARY
SCIENCE.
Vol. II.—Stages III., IV. 3s.
MURCHÉ’S OBJECT LESSONS IN
ELEMENTARY SCIENCE.
New Edition.
Stage I. 2s.
Stage II. 2s.
Stage III. 2s.
Stage IV. 2s.
Stage V. 2s.
Stage VI. 2s.
Stage VII. 2s.
MURCHÉ’S SCIENCE READERS.
Book I. 1s.
Book II. 1s.
Book III. 1s. 4d.
Book IV. 1s. 4d.
Book V. 1s. 6d.
Book VI. 1s. 6d.
Book VII. 1s. 9d.
MURCHÉ’S TEACHERS’ MANUAL OF OBJECT
LESSONS
IN DOMESTIC ECONOMY.
Vol. I.—Stages I., II. 2s. 6d.
Vol. II.—Stages III., IV.3s.
MURCHÉ’S DOMESTIC SCIENCE READERS.
Book I. 1s.
Book II. 1s.
Book III. 1s. 4d.
Book IV. 1s. 4d.
Book V. 1s. 6d.
Book VI. 1s. 6d.
Book VII. 1s. 9d.
MURCHÉ’S TEACHERS’ MANUAL OF
OBJECT LESSONS IN GEOGRAPHY.
3s. 6d.
MURCHÉ’S TEACHERS’ MANUAL OF
OBJECT LESSONS IN
ELEMENTARY SCIENCE AND GEOGRAPHY.
A Complete Scheme.
Vol. I.—Stage I. 1s. 6d.
Vol. II.—Stage II. 1s. 6d.
Vol. III.—Stage III. 1s. 6d.
MURCHÉ’S READERS IN ELEMENTARY
SCIENCE
AND GEOGRAPHY.
Book I. 1s.
Book II. 1s.
Book III. 1s. 4d.
A HEALTH READER.
By C. E. Shelly, M.A., M.D.,
and
E. Stenhouse, B.Sc.
Book I. 1s.
Book II. 1s. 4d.
[Book III. In preparation.
MURCHÉ’S OBJECT LESSONS IN
NATURE KNOWLEDGE.
Junior. 1s. 6d.
Intermediate. 2s.
Senior. 2s. 6d.
MURCHÉ’S NATURE KNOWLEDGE READERS
(RURAL READERS).
Junior. 1s.
Intermediate. 1s. 3d.
Senior. 1s. 9d.
BUCHANAN AND GREGORY’S
JUNIOR COUNTRY READERS.
Book I. True Animal Stories. 1s.
Book II. More True Animal Stories. 1s. 2d.
Book III. Talks on Country Life. 1s. 4d.
BUCHANAN’S SENIOR COUNTRY READERS.
Book I., 1s. 6d.;
Book II., 1s. 6d.;
Book III., 2s.
BUCHANAN AND GREGORY’S LESSONS ON
COUNTRY LIFE. 3s. 6d.
MACMILLAN’S WALL PICTURES OF FARM
ANIMALS.
Unmounted, varnished or unvarnished, 3s. each;
mounted on cards, bound edges, and hanger,
varnished,
3s. 6d.
each;
in oak frame, varnished, 5s. each.
1, Thoroughbred Horse.
2, Shire Horse.
3, Shorthorn Cow.
4, Ayrshire Cow.
5, Lincoln and Southdown Sheep.
6, Large White and Berkshire Pigs.
MACMILLAN’S MENTAL ARITHMETIC.
With Answers.
Stages I., II. 6d.
Stages III., IV. 6d.
Stages V., VI. 6d.
Stages I. to VI. separately.
Without Answers. 2d. each.
THE RATIONAL ARITHMETIC.
By George Ricks, B.Sc.
Teachers’ Books for First, Second, Third, Fourth,
Fifth, Sixth, and Seventh Years’ Courses. 8d. each.
Scholars’ Books for First, Second, Third, Fourth,
Fifth, Sixth, and Seventh Years’ Courses. 3d. each.
MACMILLAN’S RATIONAL TEST CARDS
IN ARITHMETIC.
Third, Fourth, Fifth, Sixth, and Seventh Years.
64 Cards in each. 1s. net per packet.
MACMILLAN’S PICTURE ARITHMETIC.
Book I. 3d.
Book II. 3d.
Book III. 3d.
Answers I.-III. 4d.
MACMILLAN’S ARITHMETIC FOR
IRISH ELEMENTARY SCHOOLS.
By W. H. Adair.
Parts I. and II. 1½d. each.
III. and IV. 2d. each.
V., VI. and VII. 3d. each.
METRIC ARITHMETIC.
With Copious Examples and Answers.
By Richard Wilson, B.A. (Lond.).
Globe 8vo. Sewed. 6d.
ARITHMETIC FOR THE STANDARDS.
Scheme A.
By Rev. J. B. Lock, M.A.,
and
Geo. Collar, B.A. B.Sc.
Part I. 2d.
Part II. 2d.
Part III. 2d.
Part IV. 2d.
Part V. 3d.
Part VI. 4d.
Part VII. 6d.
Answers to Parts I., II., III., IV., 3d. each;
Parts V., VI., VII., 4d. each.
ARITHMETICAL TEST CARDS.
Scheme A.
Stage II., 60 Cards and 2 sets of Answers, 1s. 6d. per packet.
Stage VI., 48 Cards, 1s. 6d. per packet.
Stage VII., 40 Cards, 1s. 6d. per packet.
ARITHMETIC FOR PROMOTION.
Scheme B.
By Rev. J. B. Lock, M.A.,
and
R. F. Macdonald.
Part I. 3d.
Part II. 3d.
Part III. 3d.
Part IV. 3d.
Part V. 3d.
Part VI. 4d.
Part VII. 6d.
Answers to Parts I., II., III., IV., 3d. each;
Parts V., VI., VII., 4d. each.
ARITHMETICAL TEST CARDS FOR
ARITHMETIC FOR PROMOTION.
Scheme B.
By R. F. Macdonald.
Stages III. to VII., 1s. 6d. each.
MACMILLAN’S MONTHLY TEST BOOKS IN
ARITHMETIC.
Scheme B.
By R. F. Macdonald.
Part I. 3d.
Part II. 3d.
Part III. 3d.
Part IV. 3d.
Part V. 3d.
Part VI. 3d.
Part VII. 3d.
Answers, 4d. each.
ALGEBRA FOR ELEMENTARY SCHOOLS.
By H. S. Hall and R. J. Wood.
Parts I., II., and III., 6d. each
Cloth, 8d. each.
Answers, 4d. each.
MENSURATION FOR BEGINNERS.
With the Rudiments of Geometrical Drawing.
By F. H. Stevens, M.A. 1s. 6d.
ENGLISH GRAMMAR FOR
ELEMENTARY SCHOOLS.
By J. C. Nesfield, M.A.
Book I. 3d.
Book II. 4d.
Book III. 5d.
Book IV. 6d.
WORD-BUILDING AND COMPOSITION.
By Robert S. Wood.
Book I. 2d.
Book II. 2d.
Book III. 3d.
Book IV. 3d.
Complete in 1 Vol. Cloth 1s.
Book V. 6d.
Book VI. 6d.
Book VII. 1s.
Complete in 1 Vol. Cloth 2s.
THE TEACHERS’ MANUAL OF
COMPOSITION.
By Robert S. Wood.
Vol. I. Junior.—For Infants and Stages I. and II. 1s. 6d.
SIX LARGE CHARTS IN COLOURS FOR THE
CLASS TEACHING OF COMPOSITION.
(1) Sentence Structure and Anatomy (Diagram)—
Synoptic and Analytic.
(2) A Writer’s Guide and Danger Signal Code in marking
Exercises.
(3) Common Faults in Composition—Their effectual
Criticism and Prevention.
(4) How to orally Describe Common Objects for Juniors.
(5) Letter-Writing Guide—General and Commercial
Correspondence.
(6) Use of Capitals, Stops, and Marks in Writing.
Price 3s. each, Mounted and Varnished.
The Six on Roller to turn over, 13s.
(E. J. Arnold and Son, Publishers, Leeds.)
A TEXT-BOOK OF NEEDLEWORK,
KNITTING, AND CUTTING OUT,
WITH METHODS OF TEACHING.
By Elizabeth Rosevear, Training College, Stockwell.
With Illustrations.
Crown 8vo. 4s. 6d.
NEEDLEWORK, KNITTING, AND CUTTING OUT
FOR OLDER GIRLS.
By Elizabeth Rosevear.
Globe 8vo.
Stage V. 8d.
Stages VI., VII., and Ex-VII. 1s.
VARIED OCCUPATIONS IN WEAVING,
AND CANE AND STRAW WORK.
By Louisa Walker.
With Illustrations.
Globe 8vo. 3s. 6d.
VARIED OCCUPATIONS IN STRING WORK.
Comprising Knotting, Netting, Looping,
Plaiting, and Macrame.
By Louisa Walker.
Illustrated.
Globe 8vo. 3s. 6d.
THE TEACHERS’ WORK BOOK;
Syllabus of Instruction and Examination;
Progress and Mark Book; and
Head Teachers’ Report Book.
Arranged by A. Flavell
and
G. H. Robinson.
Fcap. folio. 1s. 6d.
THE INFANT SCHOOL TEACHERS’ WORK BOOK:
Syllabus of Instruction and Examination;
Progress and Mark Book; and
Head Teachers’ Report Book.
Arranged by A. Flavell
and
G. H. Robinson.
Fcap. folio. 1s. 6d.
MACMILLAN’S ATTENDANCE REGISTER.
For the Latest Requirements of the Code. 1s. 6d.
MACMILLAN’S REGISTER OF ADMISSION,
PROGRESS, AND WITHDRAWAL.
8s. 6d.
SUMMARY OF ATTENDANCES FOR FIVE YEARS.
Arranged for a Mixed or an Infants’ Department. 3s. 6d.
Arranged for a Boys’ or Girls’ Department. 3s. 6d.
Arranged for an Infants’ Department. 3s. 6d.
MACMILLAN’S “THREE TERM”
CLASS RECORD BOOK.
4to. 1s.
MACMILLAN’S CLASS TIME TABLE.
Arranged by A. Flavell
and
G. H. Robinson. 6d.
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  • 5. Breakthrough Technology Project Management 2nd ed Edition Bennet P. Lientz Digital Instant Download Author(s): Bennet P. Lientz, Kathryn P. Rea ISBN(s): 9780124499683, 0124499686 Edition: 2nd ed File Details: PDF, 6.92 MB Year: 2001 Language: english
  • 7. E-BusinessSolutions Bennet P. Lientz and Kathryn P. Rea Series Editors The list of titles in this series includes: Start Right in E-Business Dynamic E-Business ImplementationManagement BreakthroughTechnology Project Management,2nd ed. Grow Your E-Business for Success
  • 8. Breakthrough Technology Project Management Second Edition Bennet P. Lientz John E. Anderson School of Management University of California,Los Angeles Kathryn P. Rea TheConsulting Edge, Inc. Beuerly Hills, California E I N E M A N N l P = - = San Diego Sun Francisco New York Boston London Sydney Tokyo
  • 9. Butterworth-Heinemannis an imprint of ElsevierScience. Copyright O 2001,2000 by ElsevierScience (USA) All rights reserved. No part of this publicationmay be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording,or otherwise,without the prior writtenpermission of the publisher. Permissions may be soughtdirectly from Elsevier's Science & Technology fights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333,e-mail: permissions@elsevier.co.uk. You may also completeyour request on-linevia the ElsevierScience homepage (http://www.elsevier.com), by selecting'Customer Support' and then 'Obtaining Permissions'. @ This bookis printed on acid-freepaper. Libraryof Congress Cataloging-in-PublicationData A catalog record for this book is availablefrom the Library of Congress. ISBN 0-12-449968-6 The publisheroffers special discountson bulk orders of this book. For information,please contact: Manager of SpecialSales Elsevier Science 200 Wheeler Road Burlington, MA 01803 Tel: 781-313-4700 Fax: 781-313-4802 For informationon all Buttenvorth-Heinemannpublications available,contact our World Wide Web homepage at http://www.bh.com Printedin the United States of America
  • 10. Contents Preface xvii I About the Authors xxv I Part I Improving P L - - L . . - I the roject Manage Lrlayrer I Introduction Project Management Concepts 3 Definitions 3 DifferencesbetweenStandard and IT Projects 5 Trends in Business 6 Trends in Technology 7 Trends in Systems 7 Trends in ProjectManagement 8 Common Systems Project Management Myths 9 Why IT Projects Fail 11 Traditional Project Process 11 Twenty-Six Reasons That Systems Projects Fail 12 Guidelines forSuccess 15 Modem Project Management Process 15 Why Projects Succeed 16 Organization of the Book 17 E-BusinessLessons Learned 17 What to Do Next 18 Summary 19
  • 11. vi Contents Chapter 2 Developing Your Project Management Process and Strategy Introduction 21 Approach 22 Step 1: Establish Basic Components of the Project Management Process 23 Step 2: Define Critical Business Processes and Activities as Well as the System Architectureand Process Plans 26 Step 3: Review All Current Projects and Associate Them with the Process Plans and Architecture 26 Step 4: Develop Project Conceptsfor New Project Ideas and Current Projects 27 Step 5: Analyze and Relate All Project Concepts 28 Step 6: Determine Which Projects Will Be Approved for Implementation 28 Step 7: Develop Detailed Project Plans for Approved Projects and Begin Work 29 Step 8: Manage, Monitor, and Report on the Project Slate 29 Step 9: Develop and ImplementCriteria for Project Ending and Termination 30 Transition to the New Project Management Process 30 Marketingthe New Project Management Process 31 Example: Beaumont Insurance 33 E-Business Lessons Learned 35 Guidelines 36 What to Do Next 37 Summary 37 Chapter 3 Managing Multiple Projects and the Project Slate Introduction 39 Approach 41 Categoriesof Interdependence 41 Assessment of Current Projects 43 Planning across Multiple Projects 47 Setting Priorities and the Project Slate 47 Example: Astro Bank 52
  • 12. Contents E-BusinessLessons Learned 54 Guidelines 54 What to Do Next 55 Summary 55 Part I1 Developing Your Project Plans Chapter 4 The Project Concept Introduction 59 Approach 60 What Is in the Project Concept? 60 Conceiving of a Project 61 Step 1: Define Alternativesfor the Project Objectives 64 Step 2: Determine Alternativesfor the Scope of the Project 65 Step 3: Prepare AlternativeSchedules,Costs, and Benefits 68 Step 4: Define the Role for the Alternatives 69 Step 5: Analyze the Results of Steps 1-4 and Determinethe Recommended Project Concept 70 Step 6: Identify Initial Issues 70 Step 7: Obtain Management Feedback and Commitment 71 Example: Astro Bank 72 E-Business Lessons Learned 74 Guidelines 74 What to Do Next 75 Summary 75 Chapter 5 The Right Project Leader Introduction 77 Approach 78 What Should You Look for in a Project Leader? 78 How Do You Find and Select Project Managers? 80 What Are the Duties of a Modern Project Leader? 81 How Do the Duties Shift during the Life of the Project? 85 vii
  • 13. Contents What Does a Project Leader Need to Know? 85 How Do You Become a Project Leader? 86 What Is the Role of a Superproject Leader? 86 How Do the Responsibilities of a Manager of a Small Systems Project Differ from That of a Large Project? 87 What Is the Role of the Project Coordinator? 88 What Are the Role and Suitabilityof the Project Office? 88 Can a Project Leader Manage Multiple Projects? 89 Sources of Failure for a Project Leader 90 Success for a Project Leader 91 How Do You Measure a Project Leader? 92 Examplesof Project Leaders 92 Project Leaders in Manufacturing 92 General Systems Project Leader 93 E-Business Lessons Learned 93 Guidelines 94 What to Do Next 94 Summary 95 Chapter 6 Building the Project Team Introduction 97 Approach 99 What Are the Responsibilities of Team Members? 99 What Skills Do You Require for the Team- by Phase? 99 When Should You Form the Team? 100 How Do You Get Team Members? 101 Should You Use Consultants? 101 How Should You Hire and Direct Consultants? 103 Team Dynamics 104 Sharing Team Members between Projects 105 Common Team Problems 106 ManagingTeams 108 How Do You Keep Team Members? 109 How Do You Discharge and Replace Team Members? 109 Example: Astro Bank 110 E-BusinessLessons Learned 111 Guidelines 111 What to Do Next 113 Summary 113
  • 14. Contents Chapter 7 Developing the Project Plan Introduction 115 Approach 116 What Information Must Be Managed? 116 What Methods and Tools Will Be Employed for Project Management? 116 What Methods and Tools Will Be Used Directly in the Project? 119 How Do Templates, Issues, LessonsLearned, and the Plan Link? 120 How Should You Develop ProjectTemplates? 121 How Do You Establish an Effective and Flexible Task List? 121 How Should You Assign Resources? 123 How Do You Relate Areas of Risk to the Plan? 123 How Should You EstablishDates and Durations? 124 How Should You Link Projects? 124 How Do You Create the Project Budget? 125 How Do You DetermineBenefits? 128 How Should You EstablishMultiple Projects? 128 How Do You Establish a Baseline Plan? 128 How Do You Sell the Plan? 129 How Do You Fix an Existing Schedule? 130 Example: ElectronicCommerce 131 E-Business LessonsLearned 131 Guidelines 132 What to Do Next 132 Summary 133 Part I11 Managing p r o * Chapter 8 Effective Project Tracking and Coordination Introduction 137 Approach 138 How Do You Identify and ManageIssues? 138 How Do You Measure Open Issues? 139
  • 15. Contents What General Issues AnalysisDo You Perform? 140 How Do You Measure the Work in a Systems and Technology Project? 141 How Do You Analyze a Project? 143 How Do You Perform Budget versus Actual Analysis? 146 How Do You Track MultipleProjects? 146 How Should You CommunicateEffectively with Management? 147 How Do You Cope with a Project Crisis? 152 How Can You EffectivelyEmploy Lessons Learned? 152 Example: Beaumont Insurance 153 E-Business Lessons Learned 153 Guidelines 154 What to Do Next 155 Summary 155 Chapter9 Software Development Introduction 157 Modem versus Traditional Development 157 Methods and Tools 158 Approach 159 Requirementsfor a Development Approach 159 Steps in a Development Approach 160 Step 1: Understand the Current Business Process and Systems 161 Step 2: Define the New or Modified Business Process 163 Step 3: Determine the Benefits, User Requirements, and System Requirements 165 Step 4: Design the New Transactions, System, and Interfaces 168 Step 5: Develop, Integrate, and Test the System 169 Step 6: PrepareOperations Manuals, TrainingMaterials, and Operations Procedures 170 Step 7: Convert and Set Up the System and Process for Operation 170 Step 8: Convert to the New Process and System 171 Example: Arcadia Health Services 171 E-Business Lessons Learned 173 Guidelines 173
  • 16. Contents What to Do Next 174 Summary 174 Chapter 10 Operations, Maintenance, and Enhancement Introduction 175 Approach 177 A Proactive Management Approach 177 Step 1: Measure Information Systems Allocations 179 Step 2: Develop Process Plans for Key Processes 181 Step 3: Create a Strategic Systems Plan 183 Step 4: Construct Departmental Systems Plans 184 Step 5: Set the Slate of Work 184 Step 6: Follow Through on the Work 188 Example: Rapid Energy Company 190 E-BusinessLessons Learned 190 Guidelines 191 What to Do Next 191 Summary 192 Chapter 1 1 Software Packages Introduction 193 Approach 195 Steps in Implementation 195 Step 1: Assess Your Current Systems, Processes, and Technology 196 Step 2: EvaluateSoftwarePackages and Support Requirements 198 Step 3: Select the Package and Negotiate the Contract Step 4: Install the Software and Conduct a Pilot Project Step 5: Undertake Full-ScaleImplementation 209 Examples 210 South County- A Near Disaster 210 Vixen Manufacturing 211 E-BusinessLessons Learned 212 Guidelines 212 What to Do Next 213 Summary 213
  • 17. xii Contents Chapter 12 TechnologyProjects Introduction 215 Approach 216 Your Information Systems and Technology Architecture 216 Risks in TechnologyProjects 218 Costs and Benefits of TechnologyProjects 219 Steps in a TechnologyProject 220 Step 1: DetermineTechnology Opportunities 221 Step 2: Define the Long-Term Architecture 222 Step 3: Develop a TechnologyProject Strategy 223 Step 4: Evaluate and Select Products 225 Step 5: Develop the Project Plan 226 Step 6: Implement the Technology 227 Step 7: Measurethe Project Results 227 ThingsThat Go Wrong and What to Do about Them 228 Examples 230 Electronic Commerce 230 Groupware 230 IntranetIInternet 231 E-Business Lessons Learned 231 Guidelines 232 What to Do Next 232 Summary 233 Part IV How to Successfully Address Project Issues Chapter13 Business Issues Introduction 237 Issues 237 Issue: The Business Unit Changes Requirements Frequently 237 Issue: The Business Unit Does Not Provide Good People for the Project 239 Issue: The Business Unit Is Unwilling to Change the BusinessProcess 240
  • 18. Contents Issue: Several Business Units Cannot Agree among Themselves 241 Issue: The Business Unit Cannot Consistently Resolve Issues 242 Issue: The Business Unit Staff Members Do Not Know the Business Process 242 Issue: The Existing Business Process Is in Poor Condition 243 Issue: MiddleLevel Business Unit Management Resists Change and the System 244 Issue: The Business Unit Attempts to Dominate the Project 245 Issue: The BusinessUnit View Does Not Fit with That of Upper Management or the Industry 246 Issue: Business Unit Managers and Staff Lack Technical Knowledge 247 Issue: Business Unit Management Is Replaced 248 Issue: The BusinessUnit Has No Interest in the Project 248 Issue: Other Work or Projects Have Higher Priority for the Business Unit Than Your Project Does 249 Issue: The Business Unit Has ExistingTechnologyThat Conflicts with That of the Project 250 What to Do Next 251 Summary 251 Chapter14 Human ResourceIssues Introduction 253 Issues 253 Issue: Turnoverof Project Team Members 253 Issue: Lack of Commitment 256 Issue: Lack of Knowledge 257 Issue: Team Members Are Inflexible 258 Issue: Team Members Resist Project Management 260 Issue: Conflicts within the Team 260 Issue: Team Members Spend Too Much Time on the Wrong Tasks 261 Issue: Team Members Are Overcommitted to Projects 262 Issue: There Is a Personnel Gap-Missing Skills 263 Issue: A Team Member Is Reluctant to Leave the Project 264 Issue: Team Members Spend Too Much Time in Communications 264
  • 19. xiv Contents Issue: A Team Member Resists Learning New Skills 265 Issue: A Team Member Leaves, Producing a Gap 267 Issue: The Quality of a Team Member's Work Is Inadequate 268 Issue: There Is Conflict between Junior and Senior Staff 269 Issue: The New Team Member Does Not Fit 270 What to Do Next 271 Chapter 15 Management Issues Introduction 273 Issues 273 Issue: ManagementChanges Direction of the Project 273 Issue: ManagementLoses Interest 274 Issue: Key Manager Who Supported the Project Leaves 275 Issue: Management ExpandsScope 276 Issue: There Is No Will to Allocate Resources 276 Issue: Management Rules by Consensus 277 Issue: Management Locks onto Hot Topics 278 Issue: Management Adopts a Specific Packageand Jams It Down Everyone's Throat 278 Issue: Management Listens Too Much to Consultants 279 Issue: Management Wants to Change E-Business Priorities 280 Issue: MarketingDefines New E-BusinessInitiatives with ManagementSupport 281 What to Do Next 282 Summary 282 Chapter 16 Technical Issues Introduction 283 Issues 283 Issue: Legacy System Support Is Too Resource Intensive 283 Issue: There Is a Lack of Available Training for Staff 284 Issue: The Technology Requires a Leaming Curve That Is Too Long 285 Issue: There Is a Lack of Experienceand Knowledge of the Technology 286 Issue: The Technology Does Not Work 287 Issue: Ordering and Delivery of the Technology Are Delayed 288
  • 20. Contents Issue: A New Version of the TechnologyWill Be AvailableSoon 289 Issue: There Is a Lack of Support for Interfaces to ExistingTechnology 290 Issue: There Is a Gap in the Technology 290 Issue: The Pilot Results from the TechnologyWere Not Successful 291 Issue: The Performanceof the Technology Is Not Satisfactory 292 Issue: Features Are Missing 293 Issue: The Technologyin Use Is Obsolete 294 Issue: The TechnologyIs Not Scalable to Handle the Workload 295 Issue: The Wrong Directionin TechnologyWas Taken 296 What to Do Next 297 Summary 297 Chapter17 Vendor and Consultant Issues Introduction 299 Issues 299 Issue: There Is a Lack of Support from the Vendor 299 Issue: The Vendor Attempts to Take Over the Project 301 Issue: The Vendor Delivers Something Differentfrom What Was Promised 302 Issue: The Vendor Provides the Wrong Staff 303 Issue: The Vendor Takes a Different Business Direction, Leaving You Adrift 304 Issue: The Vendor's Staff Members Are Absent from the Project Too Much 305 Issue: The Vendor's Work Is of Poor Quality 306 Issue: The Vendor's Skills Are Insufficient,Producing a Gap 306 Issue: The Vendor's Staff Members Seem to Remain on the Project Forever 307 Issue: There Is No Committed Schedulefrom the Vendor 308 Issue: There Is SubstantialTurnover of Vendor Staff Assigned to the Project 309 Issue: There Are Delays in Vendor Responses to Problems,Affecting the Project 310 Issue: The Vendor's Staff Members Are Locked into Their Own Methods, Which Are Incompatiblewith the Project 311 Issue: The Project Is Overdependent on the Vendor 312
  • 21. xvi Issue: Vendors Don't Cooperateamong Themselves 312 Issue: Vendor Subcontracts Out the Work and Then Disappears 313 Issue: Vendor Uses What It Did on Your Project with Its Next Client 314 Issue: Vendor Turns Over Work ProductsThat Are Not Usable 315 What to Do Next 315 Summary 316 Chapter18 How to Implement Improved Project Management Introduction 317 Approach 317 Quick Hit ImplementationSteps 317 Intermediate-Term Actions 320 Long-Term Steps 321 Points of PotentialResistance and What to Do 323 Summary 324 Bibliography 325 Web Sites 327 Appendix 1: The Magic Cross Reference 329 Appendix 2: Issues Checklist 333 Index 337 Contents
  • 22. Preface INFORMATIONTECHNOLOGY (IT)PROJECTS FAIL TOO OFTEN Studies repeatedly point out that 30 to 45% of systems projects fail prior to completion.Over half of all systems projectsoverrun their budgets and schedules by 200% or more. Combined costs of failure and overruns total in the hundreds of billions of dollars. Failures and problems continue, despite improved tools and technology.Data also indicatethat the failed projectswere viewed as critically im- portant by management. FAILURE STATISTICS ARE STAGGERING The resultsof severalsurveyswere published in Computerworld,a leadingsys- tems magazine. Here are some of their results: Failed systems projectscost more than $100 billion per year. One of every two projectsoverruns its budget by 180% or more. A survey of what was missing in the project management process indicated the following: Project office--42% Integrated methods--41% Trainingand mentoring-38% Policies and procedures-35% Implementationplans-23% Executive support-22% xvii
  • 23. WHY ARE IT PROJECTSDIFFERENT FROM PROJECTSOF THE PAST? Many of the methods and techniques of the past are still being used today, even though the technology, methods, management, and entire environmenthave changed.Some of the differences are listed in the following table. Factor Traditional Modem Focus Managementattention Staffinglresources Project Staffing Milestones Project status Large projects Small projects Risk Lessonslearned Managementexpectations IT projects Single project Critical path Full timeldedicated Side by side to business Best people Assume that they can be reviewed Budget versus actual;% complete Divide by organization Often not treatedas project Often treatedin a fuzzy way Each project treated as unique so that lessons learned are not stressed Moderate Critical to departments Multipleprojects Management;critical path focusingon risk and issues Part-timelhll-time mix,shared Processesand systems are linked Average peoplewith energy Reviews must be selective due to time and resources Unresolved issues; future tasks with risk and issues Divide by risk Includeas projects Treated tangibly through issues Major emphasison lessons learned High Critical to the enterprise There is a need to update the project managementapproach to reflect the modem environment. Systems and technology implementationand support are complex and involve many elements, necessitatingplanning and project management. Managementfor these projects is different from that for some standard projects in industries such as construction and engineering.The projects often involve new technology with which the project team is unfamiliar.The projects includeinterfaces with existing systems and other,incompatibletechnologies. Integrationis often required. Given that many peopletreat softwaredevelopment and programming as an art,it is easy to see why systems projectsbecomeeven more complex. Nor are the requirements for the systems stable. Business, technology, and externallygenerated changes can arise in the middle of the project. Systems projects require extensivecooperation between business units, informationtechnology,and management. Therefore, it is not surprising that half of client-server projects fail or that al- most as many reengineering projects suffer the same fate. Managers at more than 60%of the firms in one survey thought that they had implemented purchased soft- ware packages incorrectly and had achieved little or no benefit. Firms indicatethat when afailureoccurs, the direct lossescan be in the millions of dollarsand the total
  • 24. Preface xix indirect losses in business are often much more (because the f i r m was depending on the results of the completed projects for revenue or for cost reductions). E-BUSINESS FAILURE IS SIGNIFICANT There is no doubt thate-businessis a majorforceand trend for theearly 21stcen- tury.The benefits of e-businessare well known in all of the media. However, many don't want to discussthe dark side---business failures.Most of these are not pub- licized. After all, what would happen to a company's stock price if the failure were widely known?Some of the causes of e-business failure are the following: E-business implementation is treated like a traditionalproject-a bad idea. The scope of the e-business effort is defined as IT only. Business process and organizational change are not included. There is an inadequateprovision for change in direction.The project is in- flexible to change. This book addresses these issues and more. Most chapters include a section with e-business guidelines. WHY DO MANY TECHNOLOGYPROJECTSFAIL? Why do so many technologyand systems fail?Why don't people learnfrom their mistakes and those of others? Complexity is part of the answer. Also, people get caught upin theirwork.They movefromoneprojector piece of workto thenext. Al- though they continue to use many of the same tools, they do not gather or apply lessons learned. Werethis notenough,managementand thebusinessdependon tech- nology today as never before. Technologiesnot only must be implemented correctly but alsomust be integrated. Thebarsof standards and expectations have been raised. Failure also occurs because people manage technology projects the same way they manage other projects. However, technology projects are different. The dura- tion of the project can be long. During that time, the technology advancesand can affect the project. The requirementsof the businesscan change. Typically, technol- ogy projectsare not carried out from scratch. The new project must always be inte- gratedinto thefabricof thecurrent systems and technology-called thearchitecture in this book. As part of the project, the projectteam members may have to learn the technology as they go. These characteristicsare different from what oneencounters when building bridges, launching new products, or undertaking other, more com- mon projects.On the other hand, many of the lessonslearnedfrom the project man- agement can be applied to systems and technology projects. Another reason for failure is that projects are managed singly-like disjoint construction projects. This does not work for technology because (1)the projects
  • 25. xx Preface are often interdependent,(2) many projects depend on the same technology and resources, and (3) issues that cross many projects are resolved in contradictoryor conflicting ways between projects.A fundamentaltheme of this book is that tech- nology projectsmust be managed as a whole, not as individualprojects. WHAT ARE THE BENEFITS OF PROJECTSUCCESS? With all of this t a l k about failure, why do projects at all? There are many rea- sons, includingcomplexity,duration of the work, and the need for organizationof the work. If you are successful in better managing single and multiple projects, experienceand lessons learned point to the following benefits: There are greater benefits to the business, becausethe purpose and scope are set and supported to providetangible business benefits. Risk can be minimized and managed better because all projectsare being managed collectively as well as individually. Resources are better managed, utilization increases,and critical resources can be spread across multiple projects. There are fewer surprises in project work and schedules, allowing more predictability. You get more productivity and results from investmentin technology and systems. PURPOSE AND SCOPE OF THE BOOK The purposeof this book is to answer the following questions: How can the overall technology project management process be improved? Which systems projects should be given resources and approved for action? How can you better manage all systems and technology projectstogether? How can individualprojects be better managed and more successful? What are specific guidelines for managing different types of projects? The scope of the book includesthese and other technology areas and addresses these questions: What projects should be approved? How do you formulate and start projectseffectively? How do you manage single and multiple projects? How do you identify, analyze, and address specific project issues? How do you communicateeffectively with management, team members, staff, and vendors to obtain results?
  • 26. Discovering Diverse Content Through Random Scribd Documents
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  • 28. Tuber, 81, 84, 191, 194 Tumbler pigeon, 279 Turnip, 94, 95 Twining stems, 76, 79, 80 Valves, of heart, 236, 238, 239; of veins, 235, 239 Vapourer-moth, 364, 369 Vegetable marrow, seed of, 3, 7, 11, 14; fruit of, 176, 179 Vegetable mould, formation of, by earthworms, 384, 386 Veins, of leaves, 37, 39; valves of, 235, 239 Ventral, 217 Ventricles of heart, 235, 237 Vertebrae, of pigeon, 269; of rabbit, 223, 227 Vertebral column, 217, 222, 227 Vertebrates, 220, 355 Vetch, 100 Violet, fruit of, 166, 169 Wallflower, 88, 89; family, 93, 94; fruit of, 165, 167 Warren of rabbit, 211, 214 Water, amount of, in plants, 26; culture, 27; dropwort, 108; hemlock, 108 Wheat seed, 18, 19; germination of, 21
  • 29. Whiskers, of bat, 256; of cat, 246, 250; of rabbit, 217 White, mould, 207, 208; of egg, 283, 285 Wild oat, 133, 136 Willow, 150; fruit of, 171, 173 Windhover, 329, 331 Wind-sown seed, 172 Wing-covers, of cockroach, 350, 354; of beetles, 358, 359, 362 Winged seeds, 174 Wings, of bat, 257; of cockroach, 350, 353; of pea flower, 100, 102; of pigeon, 266, 270, 273 Wood 70, 71, 72; avens, fruit of, 174, 177; louse, 377 Wool, 257, 258 “Woolly bear,” 364, 369 Worm castings, 384, 386 Worms, 383 Yellowoat Grass, 137 Yolk of hen’s egg, 283, 285 Yorkshire fog, 125, 132, 136 GLASGOW: PRINTED AT THE UNIVERSITY PRESS BY ROBERT MACLEHOSE AND CO. LTD.
  • 30. A HEALTH READER BY C. E. SHELLY, M.A., M.D., M.R.C.P. CONSULTING MEDICAL OFFICER, HAILEYBURY COLLEGE AND E. STENHOUSE, B. Sc. ASSOCIATE OF THE ROYAL COLLEGE OF SCIENCE, LONDON Globe 8vo.
  • 31. BOOK I. For children of 9 to 10 years of age. 160 pp. 1s. BOOK II. For children of 10 to 12 years of age. 204 pp. 1s. 4d. BOOK III. For children of 12 to 14 years of age. [In the Press. SOME PRESS OPINIONS. BOOK I. Schoolmaster.—“All the facts are presented in the same lucid and simple style, so that very young readers can understand them. The book will carry health and happiness with it, so that we hope it will find its way into many a school for boys as well as for girls.” Head Teacher.—“Full of good advice that should be within reach of all.” Lancet.—“The book is divided into 30 lessons: the subject matter of each is well arranged and simply expressed.... Can only do good to those who read it.” Educational News.—“It is appropriately simple in diction, carefully arranged, and quite sufficiently full of information for the young people whom it is meant to serve as a Class Reader.... A special word of praise is due to the photographic illustrations.” Teacher.—“We have looked carefully through the pages of this little book, and believe it will be exceedingly helpful to
  • 32. teachers. It is simply written. Each lesson is practical, concise, and interesting.” Teachers’ Aid.—“The physiology necessary to a proper appreciation of the laws of health is delightful in the simplicity of its treatment, while the simple way of pressing home the truths of hygiene in a language suited to the capacity of young children is considerably enhanced by the novel and original illustrations which consist of photographs specially taken for the purpose. To teachers taking the subject in school we can most cordially recommend this reader.” Child Life.—“From the scientific point of view the matter is very valuable, and such as every boy and girl should know before they leave school.” BOOK II. Schoolmaster.—“This is a capital little book, attractively written and well illustrated.” Child Life.—“The book is an accurate and easy reader, provided with suitable illustrations.” Bookseller.—“Illustrations are provided in profusion, and the book should certainly prove most useful and attractive for all those who have to teach or study the important matters with which it deals.”
  • 33. Head Teacher.—“Is clearly and well written by practical men who understand the capacities of children.” Lancet.—“Their book will be of real service to those teachers who are empowered to impart such instruction. The pictures are well planned to catch a child’s attention.” MACMILLAN AND CO., LTD., LONDON. MACMILLAN AND CO.’S Books for Elementary Schools. MACMILLAN’S “OFFICIAL” COPY BOOKS. Nos. I.-XIII. 2d. each. MACMILLAN’S “OFFICIAL” WRITING CHARTS. Size, 32 by 21 in., on Cloth, Rollers, and Varnished. No. I.—Small Letters. No. II.—Small Letters, Difficult Joinings. No. III.—Capital Letters. No. IV.—Capitals and Joinings. Price 2s. 6d. each.
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  • 36. MACMILLAN’S NEW GLOBE READERS. Primer I., 4d. Primer II., 5d. Infant Reader I., 6d. Infant Reader II., 8d. Book I., 10d. Book II., 1s. Book III., 1s. 2d. Book IV., 1s. 4d. Book V., 1s. 6d. Book VI., 1s. 8d. MACMILLAN’S NEW LITERARY READERS. Reading Sheets (17 sheets on Manilla. Size, 37×28) 12s. Primer I. 4d. Primer II. 5d. Infant Reader 6d. Introductory 8d. Book I. 9d. Book II. 10d. Book III. 1s. Book IV. 1s. 4d. Book V. 1s. 6d. Book VI. 1s. 6d. MACMILLAN’S HISTORY READERS. Book I. Simple Stories 9d. Book II. Simple Stories 10d.
  • 37. Book III. Stories and Tales 1s. Book IV. 1066 to 1485 1s. 4d. Book V. The Tudor Period 1s. 6d. Book VI. The Stuart Period 1s. 8d. Book VII. The Hanoverian Period 1s. 9d. MACMILLAN’S NEW HISTORY READERS ON THE CONCENTRIC PLAN. Primary. 1s. Junior. 1s. 6d. Intermediate. 1s. 6d. Senior. 2s. Summaries: Junior and Intermediate. 3d. each. Senior. 4d. Scottish Edition. Primary. 1s. Junior. 1s. 6d. Intermediate. 1s. 6d. Senior. 2s. Summaries: Junior and Intermediate. 3d. each. Senior. 4d. MACMILLAN’S GEOGRAPHY READERS. Book I. 10d. Book II. 1s. Book III. England 1s. 4d.
  • 38. Book IV. The British Empire 1s. 4d. Book V. Europe 1s. 6d. Book VI. The British Colonies, etc. 1s. 6d. Book VII. The United States, etc. 1s. 9d. MACMILLAN’S NEW GEOGRAPHY READERS. Asia. 1s. 6d. America. 1s. 6d. Africa and Australasia. 1s. 6d. MACMILLAN’S SHORT GEOGRAPHY OF THE WORLD. By George F. Bosworth, F.R.G.S. 1s. 6d. A SUMMARY OF GEOGRAPHY. By George F. Bosworth, F.R.G.S. With Maps. In Three Parts. Sewed, 4d. each Part I.—The British Isles and Europe. Part II.—Asia and Africa. Part III.—America, Australia, and Islands of the Pacific. MACMILLAN & CO., LTD.,
  • 39. St. Martin’s Street, London, w.c. MACMILLAN AND CO.’S PUBLICATIONS. MACMILLAN’S OROGRAPHICAL MAP OF EUROPE. Designed by B. B. Dickinson, M.A., and A. W. Andrews, M.A. Cloth, mounted on Rollers, and Varnished. 15s. Unmounted. 11s. Mounted on Weekes’ Rollers with cords, unvarnished. 21s. Notes to same. 1s. MACMILLAN’S GLOBE GEOGRAPHY READERS. By V. T. Murché. Introductory. 1s. Junior. 1s. 6d. Intermediate (England). 1s. 9d. Intermediate (Our Island Home). 2s. Senior. 2s. 6d. MURCHÉ’S OBJECT LESSONS FOR INFANTS. Two Vols. 2s. 6d. each.
  • 40. MURCHÉ’S OBJECT LESSONS IN ELEMENTARY SCIENCE. Vol. II.—Stages III., IV. 3s. MURCHÉ’S OBJECT LESSONS IN ELEMENTARY SCIENCE. New Edition. Stage I. 2s. Stage II. 2s. Stage III. 2s. Stage IV. 2s. Stage V. 2s. Stage VI. 2s. Stage VII. 2s. MURCHÉ’S SCIENCE READERS. Book I. 1s. Book II. 1s. Book III. 1s. 4d. Book IV. 1s. 4d. Book V. 1s. 6d. Book VI. 1s. 6d. Book VII. 1s. 9d. MURCHÉ’S TEACHERS’ MANUAL OF OBJECT LESSONS IN DOMESTIC ECONOMY.
  • 41. Vol. I.—Stages I., II. 2s. 6d. Vol. II.—Stages III., IV.3s. MURCHÉ’S DOMESTIC SCIENCE READERS. Book I. 1s. Book II. 1s. Book III. 1s. 4d. Book IV. 1s. 4d. Book V. 1s. 6d. Book VI. 1s. 6d. Book VII. 1s. 9d. MURCHÉ’S TEACHERS’ MANUAL OF OBJECT LESSONS IN GEOGRAPHY. 3s. 6d. MURCHÉ’S TEACHERS’ MANUAL OF OBJECT LESSONS IN ELEMENTARY SCIENCE AND GEOGRAPHY. A Complete Scheme. Vol. I.—Stage I. 1s. 6d. Vol. II.—Stage II. 1s. 6d. Vol. III.—Stage III. 1s. 6d.
  • 42. MURCHÉ’S READERS IN ELEMENTARY SCIENCE AND GEOGRAPHY. Book I. 1s. Book II. 1s. Book III. 1s. 4d. A HEALTH READER. By C. E. Shelly, M.A., M.D., and E. Stenhouse, B.Sc. Book I. 1s. Book II. 1s. 4d. [Book III. In preparation. MURCHÉ’S OBJECT LESSONS IN NATURE KNOWLEDGE. Junior. 1s. 6d. Intermediate. 2s. Senior. 2s. 6d. MURCHÉ’S NATURE KNOWLEDGE READERS (RURAL READERS). Junior. 1s. Intermediate. 1s. 3d. Senior. 1s. 9d.
  • 43. BUCHANAN AND GREGORY’S JUNIOR COUNTRY READERS. Book I. True Animal Stories. 1s. Book II. More True Animal Stories. 1s. 2d. Book III. Talks on Country Life. 1s. 4d. BUCHANAN’S SENIOR COUNTRY READERS. Book I., 1s. 6d.; Book II., 1s. 6d.; Book III., 2s. BUCHANAN AND GREGORY’S LESSONS ON COUNTRY LIFE. 3s. 6d. MACMILLAN’S WALL PICTURES OF FARM ANIMALS. Unmounted, varnished or unvarnished, 3s. each; mounted on cards, bound edges, and hanger, varnished, 3s. 6d. each; in oak frame, varnished, 5s. each. 1, Thoroughbred Horse. 2, Shire Horse. 3, Shorthorn Cow. 4, Ayrshire Cow. 5, Lincoln and Southdown Sheep. 6, Large White and Berkshire Pigs.
  • 44. MACMILLAN’S MENTAL ARITHMETIC. With Answers. Stages I., II. 6d. Stages III., IV. 6d. Stages V., VI. 6d. Stages I. to VI. separately. Without Answers. 2d. each. THE RATIONAL ARITHMETIC. By George Ricks, B.Sc. Teachers’ Books for First, Second, Third, Fourth, Fifth, Sixth, and Seventh Years’ Courses. 8d. each. Scholars’ Books for First, Second, Third, Fourth, Fifth, Sixth, and Seventh Years’ Courses. 3d. each. MACMILLAN’S RATIONAL TEST CARDS IN ARITHMETIC. Third, Fourth, Fifth, Sixth, and Seventh Years. 64 Cards in each. 1s. net per packet. MACMILLAN’S PICTURE ARITHMETIC. Book I. 3d. Book II. 3d. Book III. 3d. Answers I.-III. 4d.
  • 45. MACMILLAN’S ARITHMETIC FOR IRISH ELEMENTARY SCHOOLS. By W. H. Adair. Parts I. and II. 1½d. each. III. and IV. 2d. each. V., VI. and VII. 3d. each. METRIC ARITHMETIC. With Copious Examples and Answers. By Richard Wilson, B.A. (Lond.). Globe 8vo. Sewed. 6d. ARITHMETIC FOR THE STANDARDS. Scheme A. By Rev. J. B. Lock, M.A., and Geo. Collar, B.A. B.Sc. Part I. 2d. Part II. 2d. Part III. 2d. Part IV. 2d. Part V. 3d. Part VI. 4d. Part VII. 6d. Answers to Parts I., II., III., IV., 3d. each; Parts V., VI., VII., 4d. each.
  • 46. ARITHMETICAL TEST CARDS. Scheme A. Stage II., 60 Cards and 2 sets of Answers, 1s. 6d. per packet. Stage VI., 48 Cards, 1s. 6d. per packet. Stage VII., 40 Cards, 1s. 6d. per packet. ARITHMETIC FOR PROMOTION. Scheme B. By Rev. J. B. Lock, M.A., and R. F. Macdonald. Part I. 3d. Part II. 3d. Part III. 3d. Part IV. 3d. Part V. 3d. Part VI. 4d. Part VII. 6d. Answers to Parts I., II., III., IV., 3d. each; Parts V., VI., VII., 4d. each. ARITHMETICAL TEST CARDS FOR ARITHMETIC FOR PROMOTION. Scheme B. By R. F. Macdonald. Stages III. to VII., 1s. 6d. each.
  • 47. MACMILLAN’S MONTHLY TEST BOOKS IN ARITHMETIC. Scheme B. By R. F. Macdonald. Part I. 3d. Part II. 3d. Part III. 3d. Part IV. 3d. Part V. 3d. Part VI. 3d. Part VII. 3d. Answers, 4d. each. ALGEBRA FOR ELEMENTARY SCHOOLS. By H. S. Hall and R. J. Wood. Parts I., II., and III., 6d. each Cloth, 8d. each. Answers, 4d. each. MENSURATION FOR BEGINNERS. With the Rudiments of Geometrical Drawing. By F. H. Stevens, M.A. 1s. 6d. ENGLISH GRAMMAR FOR ELEMENTARY SCHOOLS. By J. C. Nesfield, M.A.
  • 48. Book I. 3d. Book II. 4d. Book III. 5d. Book IV. 6d. WORD-BUILDING AND COMPOSITION. By Robert S. Wood. Book I. 2d. Book II. 2d. Book III. 3d. Book IV. 3d. Complete in 1 Vol. Cloth 1s. Book V. 6d. Book VI. 6d. Book VII. 1s. Complete in 1 Vol. Cloth 2s. THE TEACHERS’ MANUAL OF COMPOSITION. By Robert S. Wood. Vol. I. Junior.—For Infants and Stages I. and II. 1s. 6d. SIX LARGE CHARTS IN COLOURS FOR THE CLASS TEACHING OF COMPOSITION. (1) Sentence Structure and Anatomy (Diagram)— Synoptic and Analytic.
  • 49. (2) A Writer’s Guide and Danger Signal Code in marking Exercises. (3) Common Faults in Composition—Their effectual Criticism and Prevention. (4) How to orally Describe Common Objects for Juniors. (5) Letter-Writing Guide—General and Commercial Correspondence. (6) Use of Capitals, Stops, and Marks in Writing. Price 3s. each, Mounted and Varnished. The Six on Roller to turn over, 13s. (E. J. Arnold and Son, Publishers, Leeds.) A TEXT-BOOK OF NEEDLEWORK, KNITTING, AND CUTTING OUT, WITH METHODS OF TEACHING. By Elizabeth Rosevear, Training College, Stockwell. With Illustrations. Crown 8vo. 4s. 6d. NEEDLEWORK, KNITTING, AND CUTTING OUT FOR OLDER GIRLS. By Elizabeth Rosevear. Globe 8vo. Stage V. 8d. Stages VI., VII., and Ex-VII. 1s.
  • 50. VARIED OCCUPATIONS IN WEAVING, AND CANE AND STRAW WORK. By Louisa Walker. With Illustrations. Globe 8vo. 3s. 6d. VARIED OCCUPATIONS IN STRING WORK. Comprising Knotting, Netting, Looping, Plaiting, and Macrame. By Louisa Walker. Illustrated. Globe 8vo. 3s. 6d. THE TEACHERS’ WORK BOOK; Syllabus of Instruction and Examination; Progress and Mark Book; and Head Teachers’ Report Book. Arranged by A. Flavell and G. H. Robinson. Fcap. folio. 1s. 6d. THE INFANT SCHOOL TEACHERS’ WORK BOOK: Syllabus of Instruction and Examination; Progress and Mark Book; and Head Teachers’ Report Book.
  • 51. Arranged by A. Flavell and G. H. Robinson. Fcap. folio. 1s. 6d. MACMILLAN’S ATTENDANCE REGISTER. For the Latest Requirements of the Code. 1s. 6d. MACMILLAN’S REGISTER OF ADMISSION, PROGRESS, AND WITHDRAWAL. 8s. 6d. SUMMARY OF ATTENDANCES FOR FIVE YEARS. Arranged for a Mixed or an Infants’ Department. 3s. 6d. Arranged for a Boys’ or Girls’ Department. 3s. 6d. Arranged for an Infants’ Department. 3s. 6d. MACMILLAN’S “THREE TERM” CLASS RECORD BOOK. 4to. 1s. MACMILLAN’S CLASS TIME TABLE. Arranged by A. Flavell and G. H. Robinson. 6d.
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