Bringing tech to tech services
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The presentation by Rob Nunez discusses the Kenosha Public Library, established in 1872, which has four branches and a $6.5 million annual budget. Key challenges include low morale among employees and a siloed organizational structure, alongside a focus on improving operations through project management tools and training initiatives. The library aims to enhance efficiency and staff engagement by leveraging automation and data-driven insights.
Bringing tech to tech services
- 1. Bringing Tech to Tech Services Rob Nunez, MLIS Kenosha Public Library
- 2. About Kenosha Public Library ● Branch of City Government, Oversight by Appointed Citizen Trustees ● Consortial relationships with regional, state, and national library organizations ● Founded in 1872 ● 4 Branches and a bookmobile ● 39 FTE, 131 total employees ● Annual Budget of 6.5M
- 3. Department Makeup ● Department Head ○ 1 Cataloger ○ 1 Team Lead ■ 6 Clerks
- 4. By The Numbers Responsibilities ● Acquisitions ● Cataloging ● Processing ● Mending ● Mail ● Supplies Ordering Stats New Items 2016: 36,000 New Items 2015: 40,000 New Items 2014: 32,000 Vendors 2017: 7 Vendors 2014: ~40 Turnaround time 2015: ~2 week Turnaround time 2014: 6+ weeks
- 5. Takeaways ● Low Moral ● Fear of failure ● Not knowing “Why” ● Siloed from rest of org
- 6. Interviews & Shadowing ● 1-on-1 interviews with every staff member ● Spent 2 weeks hands-on
- 7. PM Tools Kanban (Agile project management) ● Trello ● Sticky Note Exercises ● 10 Minute Standing Meeting ● Leveraging Email over Face to Face ● Google Apps ● Slack (experimenting)
- 8. Training Current: ● Sticky note exercise ● Gap Analysis ● Library Tours ● Group Training ● Youtube Videos Future: ● Open Department Tours ● Department Cross Training
- 11. Automation: EDI
- 13. Using Data: DDA