Jamie Little has been awarded a Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals by Pentland Assessment Centre in January 2016. The diploma consists of more than one page and covers 7 units, including Health and Safety in ICT, Developing Own Effectiveness and Professionalism, Customer Care in ICT, Technical Fault Diagnosis, Working with ICT Hardware and Equipment, Investigating and Defining Customer Requirements for ICT Systems, and Technical Advice and Guidance. Jamie Little received a pass grade for all 7 units and has qualified for the overall diploma award.