BuckeyeSPUG Designing Change - Triggering Cultural Metamorphisis
3 likes779 views
The document underscores the negative impacts of poor change enablement on projects, revealing significant additional costs and delays resulting from inadequate understanding and support during implementations. It emphasizes the need for effective enablement strategies to mitigate high rework rates and post-go-live support demands, alongside suggesting innovative user adoption strategies for transitioning to new systems like SharePoint 2013. Various resources and guides for improving user adoption and collaboration are also provided.
BuckeyeSPUG Designing Change - Triggering Cultural Metamorphisis
- 1. Michelle Caldwell – MVP, CSM, PMP,SSGB Avanade
- 2. DIRECTOR & REGIONAL LEAD Michelle Caldwell Mary.m.caldwell@avanade.com @shellecaldwell shellecaldwell.com
- 6. 6 143% 35% 0% 20% 40% 60% 80% 100% 120% 140% 160% With Excellent Change Enablement Program With Poor Change Enablement Program Projects’ ROI with Change Enablement
- 7. * Source: Accenture; examples based on interviews conducted with clients at large process & system integration programs. $10 Million Additional program costs and 6 month delay because the business stopped a process and system implementation due to lack of understanding of the value and ownership/buy-in. 20-30% Rework rate on normal daily tasks and poor quality due to insufficiently skilled employees. 80% Unplanned increase in resources for post go-live support to compensate lack of adequate go-live preparation and resources. $4 Million Additional costs spent on recreating training materials since initial training was poor and there is poor post-training support. 300% Increase in helpdesk call-volume after go-live due to poor enablement, requiring additional FTEs for ticket handling. 7
- 12. 12
- 14. 14
- 15. 15
- 16. 16
- 18. 18
- 19. 19
- 20. 20
- 21. 21
- 23. • • • •
- 25. 25
- 27. 27
- 29. 29
- 30. 30
- 31. 31
- 32. 32
- 33. © 2013, Information Control Corporation 33
- 37. • • • •
- 39. 39
- 40. 40 • • •
- 44. • • •
- 51. 51 Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story: http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296
- 52. • Write a “Dear John” letter saying goodbye to your old solution (ie. Intranet for example) • Share those letters company wide • Create a “Dear John” wall • Publish them on your current intranet • Run a contest and let others vote and pick their favorite • Share via social media (ie. Yammer/Sitrion) • Pay attention to what people say this will give you insight into what their hopes are for the future solution
- 54. • Challenge your site owners premigration/upgrade to a “Biggest Loser Contest” • Track the starting “weight” of each site and “ending” weight • Focus is on getting rid of old content/sites prior to upgrade/migration • Publish the results on your current intranet • You can have “weigh ins” if desired • Share via social media (ie. Yammer/Sitrion) • At the end have a “Biggest Loser” celebration and name the winner(s) and celebrate the success with entire group of site owners
- 55. 55
- 56. DIRECTOR & REGIONAL LEAD Michelle Caldwell Mary.m.caldwell@avanade.com @shellecaldwell shellecaldwell.com
- 59. Thank You
- 60. • Essential SharePoint 2013 Book • User Adoption Strategies Book • Roadmap for Collaboration Book • Shepherd's Guide for Users Book • 42 Rules for Successful Collaboration Book • Microsoft User Adoption Guide for 2013 • Additional Promotional Video - http://sco.lt/5iS5k9 • SPOT Promo Video - http://sco.lt/8fFlVh • Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122 • Discover SharePoint - http://www.discoversharepoint.com/ • Office 365 Customer Success Center - http://success.office.com/en-us • IT Unity – http://www.itunity.com • Microsoft Virtual Academy - http://www.microsoftvirtualacademy.com/ • TeckDog Training - http://tekdoginc.com/ • Pluralsight Training - http://www.pluralsight.com/