How to Take Control of your Employee 360 Process
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The webinar covered how organizations can take control of their 360 review process using Qualtrics software. It included an introduction to Qualtrics, an overview of the webinar agenda, and a demonstration of Qualtrics 360. Customer case studies from Crate and Barrel, Philip Morris International, and Kellogg's showed how Qualtrics helped streamline their 360 processes. The webinar concluded with a discussion of the top 5 ways organizations can use Qualtrics to gather employee insights.
How to Take Control of your Employee 360 Process
- 1. Qualtrics Webinar How to Take Control of Your 360 Process 13 November 2013 1 ©2013 Qualtrics – Company Confidential 11/14/13
- 2. Jordan Plater Product Specialist 2 Mike Maughan Product Marke-ng ©2013 Qualtrics – Company Confidential
- 3. Webinar Agenda • Introduc+on to Qualtrics • The Control Pendulum • Qualtrics 360 Demo 3 • Customer Case Studies • Ques+ons and Answers ©2013 Qualtrics – Company Confidential
- 4. Who is Qualtrics? The Global Leader in Enterprise Survey Technology Leader in Enterprise Customers 4 ©2013 Qualtrics – Company Confidential Leader in Colleges and Universities Leader in Growth and Innovation
- 5. Qualtrics Enterprise Survey Platform 5 ©2013 Qualtrics – Company Confidential
- 6. Employees: An Organization’s Most Important Asset Consumer-driven World 6 ©2013 Qualtrics – Company Confidential
- 7. The Control Pendulum Used to be: Organiza+ons controlled the en+re process in house Recently: To save +me, organiza+ons outsourced 360s to consultants or external vendors Today: Organiza+ons want the flexibility to control their own 360 process while s+ll saving +me and money 7 ©2013 Qualtrics – Company Confidential
- 8. Leading Enterprises and Institutions Choose Qualtrics Employee Insights 8 ©2013 Qualtrics – Company Confidential
- 9. Client Success: Crate and Barrel Challenges • • • Using a paper-based solution was cumbersome and inefficient Needed customized review forms for specific job functions Difficult getting managers to complete reviews on time Solution Crate and Barrel uses Qualtrics 360 to: • Conduct reviews online and streamline the review process giving managers rating scales • Create customized review forms to match specific functional areas within departments • Integrate Lominger competencies to provide consistent performance ratings • Allow HR team to track online progress in real-time Results • • • 9 97% on-time completion rate Up to 75% reduction in assessment time for managers Sophisticated reporting helped managers distill a story from the data, creating more engaging and relevant discussions between managers and associates ©2013 Qualtrics – Company Confidential
- 10. Client Success: Philip Morris International Challenges • • Existing solutions for multi-rater review were expensive and inflexible Administration of multi-rater assessments was cumbersome and time-consuming Solution Philip Morris uses Qualtrics 360 to: • Create FeedbackME, and internal multi-rater survey platform to improve managerial effectiveness and promote a culture of feedback • Measure their own internally developed competencies • Empower HR to customize and run multi-rater surveys without the need for technical help or additional fees from third-party administrators • Auto-generate reports for employees and high-level summary reports for managers Results • • • • 10 Implemented and rolled out global multi-rater feedback solution in 4 months, in 16 languages, including training and support materials 75% reduction in evaluation time 90% reduced in assessment costs compared to custom solutions Expanded multi-rater assessments to approximately 10,000 managers, not just high-level employees ©2013 Qualtrics – Company Confidential
- 11. Client Success: Kellogg’s Challenges • • • Existing assessment solution was difficult to use and lacked flexibility Customizing forms and reports required large additional costs Had to rely on vendor to run reports which took an extended period of time Solution The Kellogg company uses Qualtrics 360 to: • Easily customize forms and reports with little need for training • Integrate in-house competencies • Create customized, professional-looking reports that match the look and feel of Kellogg’s brand • Automatically include recommendations in reports based on ratings, helping managers and employees create development plans Results • • • • 11 95% reduction in 360-review administration time Eliminated third-party customization costs Can create customized reports in hours rather than weeks Extended 360-degree employee feedback to entire global workforce of 30,000 ©2013 Qualtrics – Company Confidential
- 12. Qualtrics 360 Employee Development Made Simple With Qualtrics 360, you can: 1. Save +me with our intui+ve, point-‐and-‐click interface 2. Configure your 360s with our flexible form development 3. Access real-‐+me, customizable reports 4. Automate management of the 360 process 5. Integrate with your exis+ng HRIS through our open API 12 ©2013 Qualtrics – Company Confidential
- 13. Qualtrics 360 Demo 13 ©2013 Qualtrics – Company Confidential
- 14. Why Customers Use Qualtrics Most Powerful Platform Easiest to Use Products Enterprise-wide Scalability Best-in-Class Security Award-Winning Customer Support The Global Standard in Enterprise Survey Technology 14 ©2013 Qualtrics – Company Confidential
- 15. Top 5 Ways to Use Qualtrics to Gather Employee Insights 1. Employee Engagement Surveys 2. 360-degree Employee Feedback 3. Employee Satisfaction 4. Employee Feedback 5. Exit Interviews 15 ©2013 Qualtrics – Company Confidential
- 16. Questions? 16 ©2013 Qualtrics – Company Confidential
- 17. Thank you for attending! To learn more or for questions contact: Mike Maughan - mmaughan@qualtrics.com OR Visit www.qualtrics.com/360 17 ©2013 Qualtrics – Company Confidential 11/14/13