The importance of fast data how to quickly and easily collect customer and employee insight
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This document discusses Qualtrics, a company that provides a platform for quickly and easily collecting customer and employee insights. It highlights key features of the Qualtrics platform including collecting insights across various sources, integrating with other systems, analyzing trends and driving improvements. The document also notes that over 8,000 brands and organizations use Qualtrics, including 99 of the top 100 business schools. It outlines the top 10 ways organizations use Qualtrics and how the platform compares favorably to traditional and low-end providers.
The importance of fast data how to quickly and easily collect customer and employee insight
- 1. The Importance of Fast Data – How to quickly and easily collect Customer and Employee insight SM
- 2. Who is Qualtrics Demonstration What makes us unique Q&AToday’s Agenda
- 3. Brands & Organizations 8K + of the top 100 business schools 99 Users 1.8M+ Used In Countries 75+ The World’s Leading Insight Platform PROVO / USA DUBLIN / IRL SYDNEY / AUS SEATTLE / USA
- 5. Customer Insights Voice of the Customer Programs Customer Satisfaction Surveys Net Promoter Systems Website Experience Feedback Employee Insights 360-degree Employee Feedback Employee Engagement Surveys Employee Satisfaction Surveys Exit Interviews Market Insights Ad Testing Concept Testing Market Research Academic Studies All your insights in one place
- 6. Enterprise-wide Solution Voice of the Customer Customer Satisfaction Net Promoter Score OPERATIONS / CX Market Customer Academic RESEARCH Concept Testing Product Testing Feature Prioritization PRODUCT DEVELOPMENT Single Data Collection Platform Best-in-class Security Easy to Implement IT Ad Testing Website Targeting & Feedback Brand Tracking Studies MARKETING Employee Engagement 360 Degree Feedback Employee Satisfaction EMPLOYEE DEVELOPMENT
- 7. Top 10 Ways to Use Qualtrics 360-degree Employee Feedback Customer Loyalty – NPS Ad Testing Brand Tracking Studies Product Development & Concept Testing Customer Satisfaction Market Research Employee Engagement Website Feedback Voice of the Customer
- 8. Online surveys Website intercepts Mobile and SMS Offline / In-person IVR surveys Social media Kiosk QR code Website link Analyze trends across channels Zoom into individual customers, zoom out for big picture Integrate with existing systems Text analytics Key driver analysis Turn data into insights Reporting & Role-based Dashboards Solicited Feedback Unsolicited Feedback Dynamic Case Management Automated alerts Close the loop Drive improvement Launch new studies Create new initiatives ASSIGN ACTIONS TO Individuals Groups Departments Locations Collect Analyze Act
- 10. Leading Enterprises Choose Qualtrics more than 8,000 and growing
- 11. Why Organizations Use Qualtrics o Easiest to use products o Enterprise-grade platform o Best-in-class security Powerful survey engine Open architecture Secure & scalable across the enterprise Case management Role-based dashboards Data from any channel and source Over 40 languages World-class Training and Support
- 12. o Integrate with existing systems o Collaborate across the enterprise o Sophisticated, yet simple to use o Full control and scalability o Fast results Traditional Providers o Requires programming o Must be customized o Outdated & slow o Excessive time to value o Complex implementation Low-end Providers o Basic o Easily outgrow it o Not professional grade o Company data owned by employee How do we stack up?
- 13. o CRM integration Deliver actionable customer insights to the CRM of your choice. o Qualtrics API Seamless integration with other best-in- breed software solutions. o Ultimate flexibility Singular view of all your voice of customer data and consumer insights. Cross- Platform Integration
Editor's Notes
- #5: To be successful as an organization you need to... Know your Customers Know your Employees Know your Market ……FAST and in REAL-TIME