Bug tracking - alert project - fossa2011
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The document describes a project aimed at improving coordination among developers in open source communities. It does this by providing context-aware notifications, event-driven processing and real-time interactions to increase awareness of others' work. This helps address challenges like duplicate bug reports and bugs not being assigned to the right developer due to a lack of awareness across communication channels. The project aims to more efficiently manage awareness, information and access to information personalized to tasks. It will be piloted and evaluated in three open source communities.
Bug tracking - alert project - fossa2011
- 1. BECAUSE, YOU DON’T HAVE TO WORRY! Clara Pezuela, ATOS
- 2. Table of Contents Project context Project objectives Research challenges Project solution Target users Expected impact Project sustainability Project info
- 3. Project context Many developers working together on the same code Using communication tools (mail, chat, forums) Lack of awareness of others’ work No native English Diverse skills and expertise Many users using the code and reporting bugs Frequent duplicated bug reports Bug not well explained Not properly assigned to the right developer
- 4. Project context As consequence: a bug that may require a simple modification takes long time in resolution due to the lack of coordination among developers Open Source communities experiment this continuously The problem is extensive to any group of developers working in a collaborative development environment ALERT will improve the coordination among developers in Open Source communities by providing methods and tools based on context-aware notification, event-driven processing and real-time interactions
- 5. Project objectives O1: Efficient modeling of the more reactive coordination − R1.1: ALERT ontologies − R1.2: Conceptual model of an (re)active collaboration platform O2: Efficient management of the awareness of team members − R2.1: Model for declarative specification of alerts − R2.2: Intelligent, pattern-based engine O3: Efficient management of information − R3.1: Module for integration of information from structured sources − R3.2: Module for extracting knowledge from unstructured sources, semi-automatic annotation and summarization − R3.3: Interaction highway set of services O4: Personalized and task-based access to information − R4.1: Module for capturing explicitly or implicitly the interest/expertise − R4.2: Module for capturing relevant information for the task at hand O5: Pilot, evaluate and impact the ALERT system in three important open source communities ( OW2 (Petals), KDE and Morfeo)
- 6. Research challenges Mike links to 253312 Bob notices the bug Bob asks for explanation Bob asks about Nepomuk Dirk asks Andreas how to fix bug John reports a bug John replies … Mike confirms Mike reports on forum Andreas suggests Mike’s fix 1st Aug 25th Aug 1st Sep 12th Sep 16th Sep 20th Sep 24th Sep 28th Sep 3rd Oct 7th Oct 22nd Oct IRC Disc 1 253312 253320 Bob posts problem on mailing list Alice also reports problems IRC IRC Mike files bug Bob asks to check … Disc 2 Alice posts … - How to coordinate and maintain awareness of community activities? Dirk files bug, posts details The information and interactions relating to the bug were located in multiple artefacts with Dirk asks on IRC no links. Thus, a duplicate bug was filed. Lora discusses bug Dirk asks for explanation Dirk applies Mike’s fix Dirk posts a fix Andreas remarks …
- 7. Research challenges Mike links to 253312 Bob notices the bug Bob asks for explanation Bob asks about Nepomuk Dirk asks Andreas how to fix bug John reports a bug John replies … Mike confirms Mike reports on forum Andreas suggests Mike’s fix 1st Aug 25th Aug 1st Sep 12th Sep 16th Sep 20th Sep 24th Sep 28th Sep 3rd Oct 7th Oct 22nd Oct IRC Disc 1 253312 253320 Bob posts problem on mailing list Alice also reports problems IRC IRC Mike files bug Bob asks to check … Disc 2 Alice posts … - How to coordinate and maintain awareness of community activities? Dirk files bug, posts details The information and interactions relating to the bug were located in multiple artefacts with Dirk asks on IRC no links. Thus, a duplicate bug was filed. Lora discusses bug Dirk asks for explanation Dirk applies Mike’s fix Dirk posts a fix Andreas remarks …
- 8. Research challenges Mike links to 253312 Bob notices the bug Bob asks for explanation Bob asks about Nepomuk Dirk asks Andreas how to fix bug John reports a bug John replies … Mike confirms Mike reports on forum Andreas suggests Mike’s fix 1st Aug 25th Aug 1st Sep 12th Sep 16th Sep 20th Sep 24th Sep 28th Sep 3rd Oct 7th Oct 22nd Oct IRC Disc 1 253312 253320 Bob posts problem on mailing list Alice also reports problems IRC IRC Mike files bug Bob asks to check … Disc 2 Alice posts … Dirk files bug, posts details - How to interpret (understand) communication? Dirk asks on IRC Dirk asks for explanation There is a lack of coherence that hinders developers in making sense of communications from Dirk applies Mike’s fix Lora discusses bug Dirk posts a fix others, or that produces unintended information filtering or misunderstandings. Andreas remarks …
- 9. Research challenges Mike links to 253312 Bob notices the bug Bob asks for explanation Bob asks about Nepomuk Dirk asks Andreas how to fix bug John reports a bug John replies … Mike confirms Mike reports on forum Andreas suggests Mike’s fix 1st Aug 25th Aug 1st Sep 12th Sep 16th Sep 20th Sep 24th Sep 28th Sep 3rd Oct 7th Oct 22nd Oct IRC Disc 1 253312 253320 Bob posts problem on mailing list Alice also reports problems IRC IRC Mike files bug Bob asks to check … Disc 2 Alice posts … Dirk files bug, posts details - How to interpret (understand) communication? Dirk asks on IRC Dirk asks for explanation There is a lack of coherence that hinders developers in making sense of communications from Dirk applies Mike’s fix Lora discusses bug Dirk posts a fix others, or that produces unintended information filtering or misunderstandings. Andreas remarks …
- 10. Research challenges Mike links to 253312 Bob notices the bug Bob asks for explanation Bob asks about Nepomuk Dirk asks Andreas how to fix bug John reports a bug John replies … Mike confirms Mike reports on forum Andreas suggests Mike’s fix 1st Aug 25th Aug 1st Sep 12th Sep 16th Sep 20th Sep 24th Sep 28th Sep 3rd Oct 7th Oct 22nd Oct IRC Disc 1 253312 253320 Bob posts problem on mailing list Alice also reports problems IRC IRC Mike files bug Bob asks to check … Disc 2 Alice posts … Dirk files bug, posts details -How to identify expertise? Dirk asks on IRC Dirk asks for explanation The bug was assigned to/noticed first by someone Lora discusses bug Dirk posts a fix Dirk applies Mike’s fix without expertise in the area of the bug Andreas remarks …
- 11. Research challenges Mike links to 253312 Bob notices the bug Bob asks for explanation Bob asks about Nepomuk Dirk asks Andreas how to fix bug John reports a bug John replies … Mike confirms Mike reports on forum Andreas suggests Mike’s fix 1st Aug 25th Aug 1st Sep 12th Sep 16th Sep 20th Sep 24th Sep 28th Sep 3rd Oct 7th Oct 22nd Oct IRC Disc 1 253312 253320 Bob posts problem on mailing list Alice also reports problems IRC IRC Mike files bug Bob asks to check … Disc 2 Alice posts … Dirk files bug, posts details -How to identify expertise? Dirk asks on IRC Dirk asks for explanation The bug was assigned to/noticed first by someone Lora discusses bug Dirk posts a fix Dirk applies Mike’s fix without expertise in the area of the bug Andreas remarks …
- 12. How will the ALERT system address the identified challenges? Information source 1 Information source 2 I.s. 3 I.s. n continuous push of changes INTERPRET INTERPRETATION INTERACTION HIGHWAY CREATE AWARENESS AWARENESS AUTOMATIC TASK ASSIGNMENT ASSIGNMENT complex preferred subscriptions information Developer 2 Developer 1 Developer m
- 14. Project solution: conceptual architecture Knowledge Create, store and extractor from manage the semantic structured source ally-enriched info Knowledge extractor from unstructured source Suggest the best developer for a bug Discover interesting situations enable developers to Specify needs and identify developers describe situations execute actions related and create/update provide support relevant for notification to the detected their profiles situations
- 15. Target users Initially the project was conceived to improve the bug resolution in Open Source communities The analysis of the potential markets has provided a new target market: the software industry Research community will also benefit from project results (publications, documentation, concepts, etc)
- 16. Expected impact (I) Open Source communities may benefit from ALERT in: Obtaining a better integration of issue information sources Obtaining an enhanced understanding of issues in the software and the relationships between them Improving the coordination by correctly allocating issues to teams and identifying developers with the expertise to resolve them
- 17. Expected impact (II) Software industry may benefit from ALERT in: A better management of developers’ teams Alternative open source tools to traditional proprietary software development management tools Improve the maintenance of code in high demanding software systems
- 18. Project sustainability Build a community of interest around the ALERT portal Looking for contributors to evolve the software after the end of the project Offering advance services over the delivered components Keeping alive the publication of news, blogs about project partners
- 19. Sustainability Plan Community building Users Project Partners will have a place to obtain useful will sponsor an specific site where information, download the their own components are shown, a components, find the right partner new marketing channel to for support and maintenance… etc. announce their organization and services, a new channel to obtain new clients….
- 20. Project info Project contact: Stojanovic@fzi.de Project web site: www.alert-project.eu Twitter: @alertfp7 Linkedin: ALERT-project Newsletter: http://www.alert-project.eu/newsletter/subscriptions