BUILD A PERFORMANCE MANAGEMENT PROGRAM PEOPLE WON’T HATE
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The webinar discusses the evolution of performance management in response to changing employee expectations and workplace dynamics. It covers strategies for designing programs that prioritize continuous feedback, employee engagement, and effective communication while addressing common barriers to change. Participants are encouraged to explore tools and resources to enhance performance management processes and improve overall employee satisfaction.
BUILD A PERFORMANCE MANAGEMENT PROGRAM PEOPLE WON’T HATE
- 1. #WFwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
- 2. #WFwebinar Tools You Can Use Audio Control – A dial in number will not be provided. – The audio will be streamed over the internet. – Also check your computer’s volume for external speakers or headsets.
- 3. #WFwebinar 1. May I receive a copy of the slides? YES! Click on the resource list located on the right side of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on- demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the same follow up email as the recording. Frequently Asked Ques0ons
- 4. © 2017 Halogen So/ware Inc. How to build a program that people won’t hate PERFORMANCE MANAGEMENT
- 5. © 2017 Halogen So/ware Inc. INTRODUCTIONS Product MarkeAng Manager Talent Management Consultant Enablement Program Manager Janice McNulty Jennifer Haineault Julie Harrison
- 6. © 2017 Halogen So/ware Inc. THE INSPIRATION 1 2 3 4 5 Why change? The first thing you need to do GeOng started with program design Rolling out a new program Q&A
- 7. © 2017 Halogen So/ware Inc. AGENDA 1 2 3 4 Why change? The first thing you need to do GeOng started with program design Rolling out the program Q&A
- 8. © 2017 Halogen So/ware Inc. PEOPLE AND THEIR EXPECTATIONS OF WORK ARE CHANGING AND IT’S HAPPENING FAST
- 9. © 2017 Halogen So/ware Inc. THE WORKPLACE IS CHANGING Every aspect of an employee’s work life is experiencing profound change Dealing with mulAple generaAons, cultures, geographies Growing use of conAngent workforces IneffecAve collaboraAon – leading to burnout of “extra-‐milers”1 1 Source: HBR, Collabora7ve Overload, January 2016
- 10. © 2017 Halogen So/ware Inc. EMPLOYEE SATISFACTION? 32% 28% 64% Source: Mercer Source: Wakefield Research Source: Bersin by DeloiHe 2015 Employees consider their employment a job rather than a career Employees have leh annual reviews intending to look for a new job Employees would like more focus on development
- 11. © 2017 Halogen So/ware Inc. PEOPLE WANT MORE FROM WORK #shihhappens
- 12. © 2017 Halogen So/ware Inc. EMPLOYEES WANT TO FEEL VALUED ACCEPTED FULFILLED CONNECTED
- 13. © 2017 Halogen So/ware Inc. GREAT ORGANIZATIONS ARE EVOLVING WHY IS THERE BACKLASH AGAINST ANNUAL REVIEWS?
- 14. © 2017 Halogen So/ware Inc. “IF A GPS WAITED UNTIL YOU GOT TO THE DESTINATION TO TELL YOU THAT YOU TOOK THE WRONG TURN, YOU WOULD NEVER GET WHERE YOU WANTED TO GO.” – Rob Ollander-‐Krane, Director of Talent and Performance Focus is regular conversaAons and real-‐Ame feedback Regular feedback helps people re-‐calculate and stay aligned The Gap
- 15. © 2017 Halogen So/ware Inc. PERFORMANCE IS PART OF DAY-‐TO-‐DAY WORK THE MOST INNOVATIVE TEAMS ARE EVOLVING EVERY DAY, NOT ONCE A YEAR – Donna Wiederkehr
- 16. © 2017 Halogen So/ware Inc. FOCUS ON THE WHOLE PERSON, ALL YEAR CONVERSATIONS DEVELOPMENT RECOGNITION FEEDBACK GOALS
- 17. © 2017 Halogen So/ware Inc. AUDIENCE POLL If people hate performance reviews, why do you think that is? • The raAngs make people feel bad • They take a long Ame to complete and people are already busy • Managers are uncomfortable addressing performance issues • People don’t see the point • More than one of the above • Other: __{use the chat to let us know!}____
- 18. The first thing you need to do
- 19. © 2017 Halogen So/ware Inc. 4 STEPS FOR BUILDING SUPPORT
- 20. © 2017 Halogen So/ware Inc. IDENTIFY AUDIENCES 1
- 21. © 2017 Halogen So/ware Inc. AUDIENCE GROUPS • Who are your audience groups? • How will they be impacted? • Do they need new skills or capabiliAes?
- 22. © 2017 Halogen So/ware Inc. IDENTIFY BARRIERS 2
- 23. © 2017 Halogen So/ware Inc. BARRIER BUSTING! • Why might they object to a change in your performance program? • What is at the root of this objecAon? • How can you respond?
- 24. © 2017 Halogen So/ware Inc. IDENTIFY CHAMPIONS 3
- 25. © 2017 Halogen So/ware Inc. CHAMPIONS • Do you have a champion per group? • How can they help? • What support can you give them so they can help?
- 26. © 2017 Halogen So/ware Inc. BUILD A COMMUNICATIONS PLAN 4
- 27. © 2017 Halogen So/ware Inc. • What key messages do you need to prepare? • What is the best way to get these messages out? • Will you need help? CONSCIOUSLY COMMUNICATE
- 28. © 2017 Halogen So/ware Inc. HELPING HAND? hqp://www.halogensohware.com/learn/forms-‐and-‐ templates/change-‐management-‐plan-‐template
- 29. © 2017 Halogen So/ware Inc. AUDIENCE POLL Your current design can be best described as … • No formal performance management process • A once-‐a-‐year paper-‐based annual review process • A once-‐a-‐year electronic/automated annual review process • A cycle that includes annual, mid-‐year, and others • Other: ____{use the chat to let us know!}_________
- 31. © 2017 Halogen So/ware Inc. DESIGNING YOUR PROGRAM 1 2 3 4 WHO: SelecAng your project team WHAT: Defining your program elements WHEN: How the cycle will run HOW: ImplementaAon consideraAons
- 32. © 2017 Halogen So/ware Inc. SELECTING YOUR PROJECT TEAM • Core team of people responsible for the tacAcal implementaAon + a steering commiqee who guide the process, provide input and approve decisions • Include key members of your HR team and a representaAve selecAon of execuAves, directors, managers, employees, and outside consultants
- 33. © 2017 Halogen So/ware Inc. Competencies versus Goals
- 34. © 2017 Halogen So/ware Inc. INPUTS INTO PERFORMANCE • ObservaAons • Outcomes • Feedback
- 35. © 2017 Halogen So/ware Inc. YOUR PROGRAM • Engage • Empower • Impact
- 36. © 2017 Halogen So/ware Inc. WHAT YOU WILL INCLUDE? • Goal SeOng • Interim or Quarterly Reviews • Project Reviews • Performance Review • Stay Interviews • Engagement Surveys
- 37. © 2017 Halogen So/ware Inc. HOW WILL YOU GATHER DATA? • Manager reviews • Employee self-‐appraisals • 360 degree, mulA-‐rater assessments • Project reviews • Development plans
- 38. © 2017 Halogen So/ware Inc. Map it out!
- 39. © 2017 Halogen So/ware Inc. SEE THE BIG PICTURE
- 40. © 2017 Halogen So/ware Inc. HOW WILL YOU EXECUTE? • Resources • Time • Data • Training
- 41. © 2017 Halogen So/ware Inc. DESIGNING YOUR TRAINING The what & the how • WriAng SMART goals • Giving effecAve feedback • Coaching employees • SupporAng employee development • Preparing for performance reviews • Etc. The delivery • Leader-‐led classroom • Leader-‐led webinar • Web-‐based training • E-‐learning • Video • Job aids • Etc.
- 42. Rolling out your program
- 43. © 2017 Halogen So/ware Inc. Work with your project team to build a solid communicaAons plan.
- 44. © 2017 Halogen So/ware Inc. LATHER RINSE REPEAT
- 45. © 2017 Halogen So/ware Inc. MEASURE & EVALUATE • How did it go? • What did you get out of it? • How can you improve it for the next cycle?
- 46. © 2017 Halogen So/ware Inc. A PROGRAM PEOPLE WON’T HATE? • Streamline and automate wherever possible • Normalize feedback through frequency (i.e. not once a year) • Invest in your managers through training and coaching • Involve managers and employees in the process re-‐design • Maintain ongoing, transparent communicaAons • Share results: the good and the not-‐so-‐good
- 47. © 2017 Halogen So/ware Inc. AUDIENCE POLL Would you like to learn more about how Halogen’s sohware and services can help you take the right next step? • Yes • No
- 48. © 2017 Halogen So/ware Inc. QUESTION & ANSWER Talent Management Consultant Enablement Program Manager Janice McNulty Jennifer Haineault
- 49. © 2017 Halogen So/ware Inc. “NEVER PROTECT YOUR PAST.” – Ginni Romeqy, CEO Agile goal seOng and increased feedback More relevant performance conversaAons IBM
- 50. LET US HELP YOU TAKE THE RIGHT NEXT STEP www.halogensohware.com
- 51. #WFwebinar Register for the next Webinar! Building Educational Pathways That Engage and Upskill Employees Wednesday, May 3, 2017 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Workforce Webinars at workforce.com/webinars