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Building, Accelerating
& Converting @ The
Top of Your Funnel
Matt Heinz
President, Heinz Marketing Inc
matt@heinzmarketing.com
@heinzmarketing
Housekeeping
• Copy of this deck
• Offers for you
• Successful Selling
• Modern Marketer’s Field Guide
• Sales for Startups
• Email me or bring me a business card with what
you want
One slide to rule them all
Is this the modern funnel?
Only two sales stages matter
Only two sales stages matter
The buyer’s journey
Top of Funnel Objectives
Heinz Marketing, Inc
A direct line to revenue growth
Heinz Marketing, Inc
1. Do the math (quantify what success looks
like)
2. Create a clear customer profile
3. Map the sales and buying
process
4. Plan to fire lots of bullets
Four steps to a better plan
Heinz Marketing, Inc
Calculating what you
needAssumptions
Product A ASP $ 15,000
Product B ASP $ 50,000
Opp/Close % 33.0%
Lead/Opp % 10.0%
Product A CPL $ 15
Product B CPL $ 35
Q1 2010 Q2 2010 Q3 2010 Q4 2010 TOTALS
Product A Sales # 50 56 63 69 238
Product B Sales # 8 9 10 11 38
Total Sales # 58 65 73 80 276
Product A Sales $ $ 742,500 $ 841,500 $ 940,500 $1,039,500 $ 3,564,000
Product B Sales $ $ 412,500 $ 453,750 $ 495,000 $ 536,250 $ 1,897,500
Total Sales $ $1,155,000 $1,295,250 $1,435,500 $1,575,750 $ 5,461,500
Product A Pipeline # 150 170 190 210
Product B Pipeline # 25 28 30 33
Total Pipeline # 175 198 220 243
Product A Pipeline $ $2,250,000 $2,550,000 $2,850,000 $3,150,000
Product B Pipeline $ $1,250,000 $1,375,000 $1,500,000 $1,625,000
Total Pipeline $ $3,500,000 $3,925,000 $4,350,000 $4,775,000
Product A Leads 1500 1700 1900 2100
Product B Leads 250 275 300 325
Total Leads 1750 1975 2200 2425 8350
Product A Lead
Budget $ 22,500 $ 25,500 $ 28,500 $ 31,500
Product B Lead
Budget $ 8,750 $ 9,625 $ 10,500 $ 11,375
Total Lead Budget $ 31,250 $ 35,125 $ 39,000 $ 42,875 $ 148,250
Heinz Marketing, Inc
People & problems, not products
Heinz Marketing, Inc
Marketing plan in 5 questions
1. What/who are your targets?
• Direct & indirect users, influencers
• Address entire buyer ecosystem
2. What do they care about? What outcome are they
seeking?
3. Where do you find them?
4. What or who influences them?
5. How do they want to engage and (eventually) buy?
Heinz Marketing, Inc
What do your customers care
about?
Heinz Marketing, Inc
The buyer progression
SolutionProblem/
Pain
Objective/
Outcome
Heinz Marketing, Inc 16
Prospect Engagement Funnel
Active Sales Cycle
Channels: CRM, 1:1
Goal: Sell
New
Customer
Drip Marketing
Channels: Email Newsletters, CRM System
Goal: Drive Active Prospects
Network / Open Community
Channels: Twitter, Facebook, Blog, LinkedIn
Goal: Drive Registration
Network-exclusive access to content
Value-added special offers
Discovery events
White papers, top ten tips, etc.
Testimonials, Success Stories
Profile-Specific Messages
New product/service offers
Referral & Tell-a-Friend Offers
Network / Community Invites
New Opportunity Alerts
1:1 with Existing Customer
In-Market Events
Next Step Accelerator Ideas
Customer Targets (based on persona profiles)
Heinz Marketing, Inc
Enumerating needs by role
Audience
Vertical #1
CEO
IT/CIO
CFO
CMO
Audience
Vertical #2
CEO
Drivers PainPoints ValuePropositions(bullet points) KeyMessages
KeyMessagesDrivers PainPoints ValuePropositions(bullet points)
Five recommendations
1. Know your customer better
2. Audit your content
3. Prioritize early buyer stages
4. Establish key metric baselines & goals
5. Develop systems, processes & habits to execute
consistently
Questions?

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Building, accelerating and converting at the top of your funnel

  • 1. Building, Accelerating & Converting @ The Top of Your Funnel Matt Heinz President, Heinz Marketing Inc matt@heinzmarketing.com @heinzmarketing
  • 2. Housekeeping • Copy of this deck • Offers for you • Successful Selling • Modern Marketer’s Field Guide • Sales for Startups • Email me or bring me a business card with what you want
  • 3. One slide to rule them all
  • 4. Is this the modern funnel?
  • 5. Only two sales stages matter
  • 6. Only two sales stages matter
  • 8. Top of Funnel Objectives
  • 9. Heinz Marketing, Inc A direct line to revenue growth
  • 10. Heinz Marketing, Inc 1. Do the math (quantify what success looks like) 2. Create a clear customer profile 3. Map the sales and buying process 4. Plan to fire lots of bullets Four steps to a better plan
  • 11. Heinz Marketing, Inc Calculating what you needAssumptions Product A ASP $ 15,000 Product B ASP $ 50,000 Opp/Close % 33.0% Lead/Opp % 10.0% Product A CPL $ 15 Product B CPL $ 35 Q1 2010 Q2 2010 Q3 2010 Q4 2010 TOTALS Product A Sales # 50 56 63 69 238 Product B Sales # 8 9 10 11 38 Total Sales # 58 65 73 80 276 Product A Sales $ $ 742,500 $ 841,500 $ 940,500 $1,039,500 $ 3,564,000 Product B Sales $ $ 412,500 $ 453,750 $ 495,000 $ 536,250 $ 1,897,500 Total Sales $ $1,155,000 $1,295,250 $1,435,500 $1,575,750 $ 5,461,500 Product A Pipeline # 150 170 190 210 Product B Pipeline # 25 28 30 33 Total Pipeline # 175 198 220 243 Product A Pipeline $ $2,250,000 $2,550,000 $2,850,000 $3,150,000 Product B Pipeline $ $1,250,000 $1,375,000 $1,500,000 $1,625,000 Total Pipeline $ $3,500,000 $3,925,000 $4,350,000 $4,775,000 Product A Leads 1500 1700 1900 2100 Product B Leads 250 275 300 325 Total Leads 1750 1975 2200 2425 8350 Product A Lead Budget $ 22,500 $ 25,500 $ 28,500 $ 31,500 Product B Lead Budget $ 8,750 $ 9,625 $ 10,500 $ 11,375 Total Lead Budget $ 31,250 $ 35,125 $ 39,000 $ 42,875 $ 148,250
  • 12. Heinz Marketing, Inc People & problems, not products
  • 13. Heinz Marketing, Inc Marketing plan in 5 questions 1. What/who are your targets? • Direct & indirect users, influencers • Address entire buyer ecosystem 2. What do they care about? What outcome are they seeking? 3. Where do you find them? 4. What or who influences them? 5. How do they want to engage and (eventually) buy?
  • 14. Heinz Marketing, Inc What do your customers care about?
  • 15. Heinz Marketing, Inc The buyer progression SolutionProblem/ Pain Objective/ Outcome
  • 16. Heinz Marketing, Inc 16 Prospect Engagement Funnel Active Sales Cycle Channels: CRM, 1:1 Goal: Sell New Customer Drip Marketing Channels: Email Newsletters, CRM System Goal: Drive Active Prospects Network / Open Community Channels: Twitter, Facebook, Blog, LinkedIn Goal: Drive Registration Network-exclusive access to content Value-added special offers Discovery events White papers, top ten tips, etc. Testimonials, Success Stories Profile-Specific Messages New product/service offers Referral & Tell-a-Friend Offers Network / Community Invites New Opportunity Alerts 1:1 with Existing Customer In-Market Events Next Step Accelerator Ideas Customer Targets (based on persona profiles)
  • 17. Heinz Marketing, Inc Enumerating needs by role Audience Vertical #1 CEO IT/CIO CFO CMO Audience Vertical #2 CEO Drivers PainPoints ValuePropositions(bullet points) KeyMessages KeyMessagesDrivers PainPoints ValuePropositions(bullet points)
  • 18. Five recommendations 1. Know your customer better 2. Audit your content 3. Prioritize early buyer stages 4. Establish key metric baselines & goals 5. Develop systems, processes & habits to execute consistently