Building communities / Service Design Drinks
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The document discusses a service design event in Berlin focused on building communities, featuring various speakers and activities related to user-centered design and community engagement. Kara Kane emphasizes the importance of relationships, ownership, and reflective processes in successful community building. Additionally, it includes a discussion on the role of communities of practice and learning within the context of public administration and service design.
Building communities / Service Design Drinks
- 1. Service Design Berlin U S E E D S / S E P T E M B E R 1 3 , 2 0 1 7 Building communities
- 2. Katrin Business Analyst, DxC Who is inviting? Olga Business Consultant, Fuxblau Mauro Freelance Designer (Hire me) Martin Service Designer, UK Gov Manuel Service Designer, Fuxblau
- 3. Activities of Service Design Berlin Service Design Drinks Service Experience Camp The Service Gazette
- 4. Christian Rudolph Circular Economy Julian Kea Hands, Minds & Bricks! Maria Izquierdo Martin Jordan Data & Services Dr. Katrin Dribbisch Design Thinking in Public Administration Aino Hanttu Beyond the holodeck: Creating Next-Gen Experiences Kara Kane Designing distributed communities Public Service Lab TBD Service Design Network Global Conference 2017 — Madrid TBD March April May June July September October November 2017 Agenda
- 7. What’s the agenda? Input Exercise Mingling
- 9. Who’s talking? Kara Kane Community manager for user-centred design GDS
- 12. @karakane_kk Community Manager for user- centred design Government Digital Service
- 15. @karakane_kk Design student Parsons the New School for Design
- 16. @karakane_kk It started with a love of dance...
- 17. @karakane_kk Design, like dance can inspire confidence and build community
- 20. @karakane_kk Communities are an important source of knowledge
- 21. @karakane_kk Bound by shared goals
- 23. @karakane_kk
- 24. @karakane_kk
- 25. @karakane_kk
- 26. @karakane_kk A community is fluid and flexible
- 27. @karakane_kk with different levels of participation
- 30. @karakane_kk Some communities are about learning experiences
- 31. @karakane_kk Communities thrive on diversity of expertise
- 33. @karakane_kk Are there tangible outcomes?
- 34. @karakane_kk
- 35. @karakane_kk
- 36. @karakane_kk 3 things I’ve learned building communities
- 37. @karakane_kk 1. Build relationships, not platform
- 38. @karakane_kk » Find the tools your community members are already using
- 39. @karakane_kk » Build and support relationships, even those which are outside of the formal community activities
- 40. @karakane_kk » Meet face to face
- 41. @karakane_kk 2. Ownership is the source of results
- 42. @karakane_kk » Upskill participants to become facilitators “It feels like a lot of these competitions seem like crowdsourcing rather than doing with. It is about passing it around responsibility. Who is ultimately going to shepherd this stuff and get their hands dirty and do it? That’s harder, but that’s what we’re trying to do” (IDEO CoLab)
- 43. @karakane_kk » Establish strong communication to make a community’s vision clear
- 44. @karakane_kk 3. Building communities is a reflective process
- 45. @karakane_kk » Learn by doing “for any project we do there has to be a minimum of two corporate sponsors which creates multiple perspectives…having multiple perspectives on the same problem is super valuable is amounts to accelerated learning, seeing each other’s blind spots, calling those things out it’s just really good” (IDEO CoLab)
- 46. @karakane_kk » Learn from communities of practice
- 47. @karakane_kk The community I work on now...
- 49. @karakane_kk shared domain of interest
- 50. @karakane_kk shared practice with tools, stories, experiences
- 51. @karakane_kk a community of individuals who build relationships
- 52. @karakane_kk UK Government user centred design community: 2000 content designers 700 user researchers 600 designers
- 55. @karakane_kk GDSGDS » shared learning
- 56. @karakane_kk GDS » shared culture
- 59. @karakane_kk Brainstorm how to build a community for 1 of the following: - A neighbourhood: pick one everyone in your group is familiar with. - Civic participation: a community supported by the city. - Zalando: a community for Zalando, the online retailer. What is the purpose of the community and how does it work? Use the community canvas to help you.