Building Knowledge in the Workplace
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Workplace knowledge is the comprehensive sum of business processes that enhance efficiency, collaboration, and trust among employees. Effective knowledge management involves creating a central repository, defining touchpoints, and establishing sharing practices to reduce employee turnover and support on-the-job training. A culture of knowledge sharing fosters collaboration and enables timely decision-making, providing a competitive advantage.
Building Knowledge in the Workplace
- 1. Employee Knowledge A complete guide to building it in the workplace
- 2. What is workplace knowledge? Workplace knowledge is the sum of all business processes, policies and procedures. Effective workplace knowledge provides a competitive advantage by reducing inefficiencies, encouraging collaboration, creating trust between employees and management, and making company knowledge readily available, accessible and accurate.
- 3. Why does it matter? Workplace knowledge is important because it enables employees to do their jobs effectively. Facilitating the sharing of that knowledge (while avoiding knowledge silos) ensures your workforce have equal access to the information they need to do their jobs.
- 5. How does it help? Staying ahead of the curve is incredibly important as marketplaces become more and more saturated. Consumers know they can go elsewhere and so do employees – which is a problem when they take certain information with them.
- 7. Build decision-making capabilities Access to the right resources at key moments in time is critical for leaders when making decisions. This rings even more true when there is an excess of irrelevant data in front of them and they’re on a deadline.
- 8. Create a more collaborative culture It’s important to ensure knowledge sharing is an underlying current in workplace culture. What’s done at the top trickles down and what’s done amongst a team is internalised by new hires.
- 9. Reduce employee attrition/turnover The more resignations, the more knowledge and experience lost if it is not properly captured. A central point for storing learning demonstrates the value of collaboration and the unique knowledge your employees possess.
- 10. Support learning in the flow of work Peer-to-peer learning is an important factor of on-the-job training, which is in turn a hands-on method of imparting job- specific knowledge. Additionally, employees who are encouraged to learn are more willing and able to meet their organisation’s needs and objectives.
- 13. Step 1: Define Your Touchpoints There’ll be multiple sources of knowledge and multiple channels for it. You’ll want to figure out the touch points it originates from, moves through and is stored in. This puts boundaries around your knowledge assets, making it a whole lot easier to define what is mission critical.
- 15. Step 1: Define Your Touchpoints All together, this gives you an idea of what’s valuable, sustainable, impossible to replicate and powering your competitive advantage. And this gives big data its value, justifying the cost of managing it.
- 16. Step 2: Create a single source repository All organisations accrue a vast amount of information and expertise, which is why it’s important to store and organise them in a structured manner. This can be as simple as standardising writing and keeping electronic copies of routinely used documents.
- 17. Step 2: Create a single source repository All of this can and should live in a platform that is already used daily by employees. The advantage here is that you’re not introducing something new or complicated to their work lives but making better use of an existing tool.
- 18. Step 3: Establish knowledge sharing practices Some say that knowledge needs to be shared because all knowledge is created and built from existing knowledge. If employees see what they know as contributing to the greater (intellectual capital) goals of their organisation, they are likely to treat their knowledge as an asset that is meant to be shared.
- 19. Step 3: Establish knowledge sharing practices A big part of fostering a culture is creating an environment in which people feel psychologically safe to share ideas and information, both implicitly and explicitly. In this way, you could say knowledge sharing has two purposes: • Creating space for social learning between employees • Having subject matter experts routinely teach others.
- 20. You can learn more about this topic by checking out the full article: https://acornlms.com/resources/workplace- knowledge