The presentation discusses five tips for building trust with a client: 1) Respect the client's time by promptly responding and not showing emotion if they are busy. 2) Keep promises, such as being on time for appointments. 3) Listen to the client's problems and try to relieve their stress. 4) Establish clear expectations by openly discussing what the client wants. 5) Deliver unexpected value to enhance the relationship. The overall message is that following these tips can help earn a client's trust over time.
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