Bus-com-ppt-final
- 2. OUR PRESENTAION ON….. BUSINESS COMMUNICATION
- 3. CHAPTER COVERED Communication in the workplace. Adaption and the selection of words. The writing process and an introduction to business message. Directness in good news and neutral message.
- 5. Communication: Communication is a process Sending and receiving information among people Humans communicates in various ways Face-to-face, through Internet, books and newspapers etc. Communication helps to facilitates knowledge & Forms relationships between people What is communication and Business Communication? Business communication: Related to business organization Sharing of information between people Within and outside the organization Performed for the commercial benefits
- 6. Importance of communication to you and business. Importance in Business: The daily operation of the company Also affect sales and profitability A bad business communication can lead a business to diminish. Importance to Us: It helps to spared knowledge Build relationship between peoples Exchange Information Communication makes it easier and faster to contact with people around the World Example: An authors write books to impart knowledge to the World, and teachers share their experience with their students. The basic purpose of communication is to inform, educate and entertain people.
- 7. Main forms of communication in the Business Organization. Effective Communication in the Workplace INTERNAL-OPERATIONAL all that occur are conducting work within business. EXTERNAL-OPERATION work related communication of people outside of business. PERSONAL-COMMUNICATION non business related exchange of information and feeling among people.
- 8. Formal and informal communication networks of the business organization Effective Communication in the Workplace
- 9. Describe factors that affect the types and amount of communicating that a business does. Effective Communication in the Workplace These are some factors that influence the meaning of business communication.----- Cultural Diversity When people from different cultural background communicate the chance of misunderstanding and wrong interpretation of message is higher. Large corporations and MNC’s usually have a culturally diverse workforce Misunderstanding of Message. Communication in business also fails when people assign different meanings to same word. Such misunderstanding happens when technical words or jargons are used Emotional Difference Emotions and feelings of the parties involved in communication significantly affect the meaning of communication. Past Experiences Experience of previous communication strongly determines the effectiveness of further communication between the same sender and receiver
- 10. Effective Communication in the Workplace Educational and Intellectual Difference Difference in formal educational and intellectual level of sender and receiver also influence the meaning of communication Group Affiliations Differences in group-affiliation also affect communication in business. If sender and receiver belong to different formal or informal groups, communication between. Positional Differences among the Personnel If sender and receiver hold different positrons in the hierarchy, communication between them may fail. Sometimes we see that for the purpose of maintaining the formality it the organization, some people goes too far Functional Relationship between Sender and Receiver Functional relationship between sender and receiver significantly affects the meaning of communication in business. If sender and receiver belong to different functional departments or areas, the receiver may not understand the sender’s message Describe factors that affect the types and amount of communicating that a business does.
- 11. The Contexts for Communication The larger context. Business-economic Sociocultural Historical The relationship of the communicators. The communicators’ particular contexts. Organizational Professional Personal Effective Communication in the Workplace
- 12. The Business Communication Process Effective Communication in the Workplace Sender Receiver
- 13. Business Communication as Problem Solving Problems are simply a gap between where you are and where you want to be. Problems range from the well defined to the ill defined. Well defined problems can be solved by formulas Most business-communication problems are ill-defined problems requiring -analyzing a unique configuration of factors to arrive at a somewhat unique solution. Effective Communication in the Workplace
- 14. Effective Communication in the Workplace Communication Styles…….. Passive : Communication happens when you simply give in without expressing your feeling or rights. Aggressive : Communication is the opposite of passive. You communicate your feelings in a forceful manner without regard to the rights or feelings of others. Assertive : Communication is the most positive and effective communication style. You stand up for your rights but do not impinge on the rights of others.
- 15. The Bottom Line. Effective Communication in the Workplace “The goal of business communication is to create a shared understanding of business situations that will enable people to work successfully together.”
- 16. CHAPTER- 2 WORD ADAPTATION AND SELECTION
- 17. THE ROLE OF ADAPTATION IN SELECTING WORD • TO COMMUNICATE CLEARLY YOU SHOULD ADAPT TO THE READER • ADAPTING MEANS USING THE WORDS THAT READER CAN UNDERSTAND
- 18. SELECTING FAMILIAR AND SHORT WORDS • SELECT THOSE WORDS THAT READER CAN UNDERSTAND For Example: We should write “fall” instead of “plunged”
- 19. USE TECHNICAL WORDS • WRITER SHOULD USE TECHNICAL WORDS AND ACRONYMS WITH CAUTION • SPELL OUT AND DEFINE ACRONYMS AS NEEDED
- 20. USE ACTIVE VERBS • WRITTER SHOULD USE ACTIVE VERBS IN A SENTENCE • WRITTER SHOULD AVOID THE PASSIVE FORM OF SENTENCES For Example, We should write “I have done this” instead of “This has done by me”.
- 21. USE WORDS THAT DO NOT DISCRIMINATE • AVOID THE DISCRIMINATORY WORDS For Example, Using Him & His to refer both genders and words such as Fireman, Postman and Lady lawyer etc.
- 22. Chapter-5 The Writing Process and an Introduction to Business Messages
- 23. 1. Describe the writing process of writing and successful writing strategies. • Planning: — Gathering and collecting information — Analyzing and organizing the information • Drafting: — Avoid perfectionism when drafting — Keep going—don't stop for excessive tinkering • Revising: — Revising for content, organization, and format — Editing sentences and words .
- 24. 2. Explain the importance of readable formatting. • Good formatting makes your messages inviting • Good formatting makes your information easier to find and follow
- 25. 3. Describe the development and current usage of the business letter. • The early civilizations (Chinese, Greek, Roman, Egyptian) used them • Letter formats are standardized • Early business letters used a stilted language
- 26. 4. Describe the purpose and form of memorandums. • Hard-copy memorandums usually are processed on special stationery • Large organizations often include more information
- 27. 5. Follow conventional procedures and organize and write clear email messages. • Use standardized prefatory parts • Begin with recipient's name or a greeting • Make the message short • Write correctly • Close with your name or a closing statement
- 28. 6. Understand the nature and business uses of text messaging. • It is widely used today • It enables one to send and receive short messages by wireless phones and personal computers • It is finding a place in business communication
- 29. 7. Understand how instant messaging works. • Instant messaging is like a telephone conversation, but it uses type rather than voice. • Write your instant messages as though you were talking to the other person.
- 30. Chapter-6 Directness in Good- News and Neutral Messages
- 31. 1. Properly assess the reader’s reaction to your message • If the reaction is negative, indirect order is your likely choice • If it is positive or neutral, you probably will want directness
- 32. 2. Describe the general plan for direct- order messages • Begin with the objective • Cover any necessary explanation • Systematically present any remaining parts of the objective • End with adapted goodwill
- 33. 3. Write clear, well-structured routine requests for information • Consider numbering the questions • And word them as questions • End with an appropriate friendly comment
- 34. 4.Write direct, orderly, and friendly answers to inquiries • If the response contains only one answer, begin with it • Arrange your answers logically • And make them stand out • End with appropriate cordiality
- 35. 5. Compose adjustment grants that regain any lost confidence • In the opening and throughout, emphasize the positive • Avoid the negative—words like trouble, damage, and broken • End with a goodwill comment
- 36. 6. Write order acknowledgments that cover problems and build goodwill • Handle most by form messages or notes • But in special cases use individual messages • Include an expression of appreciation somewhere in the message • End with an appropriate, friendly comment
- 37. 7. Write claims that objectively and courteously explain the facts • Somewhere early in the message identify the transaction • You may want to suggest a remedy • End with cordial words
- 38. 8. Write clear and effective operational communications • Organize most of them in direct order • Write the casual ones like good conversation • But make them clear • Organize them logically