The document discusses business transformation across multiple areas including customer service, quoting and ordering, finance, and analytics. It describes transforming from disconnected systems with slow and inconsistent experiences to having a single complete view of the customer to resolve issues quickly across all channels. It also discusses transforming manual front-end processes with multi-day response times to enabling anytime, anywhere ordering and quoting in real-time. Finally, it discusses transforming clunky, batch-based processes across disconnected systems to having a single, real-time source of truth integrated with customer data.
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