Business workflow

Business Workflow - v1.0Business Workflow - v1.0

Business WorkflowBusiness Workflow
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe

Workflow DefinitionWorkflow Definition
• SAP Business Workflow® is a cross-application tool that
makes it possible to integrate business tasks/processes
between applications.
• This tool was introduced in R/3 Release 3.0A, and received a
substantial facelift in the Enjoy Release, 4.6A, which
warranted the new name Workflow Builder.

Need for WorkflowNeed for Workflow
• A business process can consist of several steps. Historically, the tasks
have been coordinated manually or by some informal means of
communication (sticky note, e-mail, shouting, and so on).
• The common problem in these approaches is :
– Inefficiency
– Each lacks a way to trace where a task is
– Who executed (or is executing it),
– How much time it required.
• In contrast, the workflow ensures that the right work is sent to right
person at the right time in the right sequence with the right
information.

Why SAP Workflow?Why SAP Workflow?
• Tool for the automization of business processes
• Not tied up to any particular application
• Operates uniformly across applications
• Coordinate all participating tasks
• Provide users with active support

Workflow BoundariesWorkflow Boundaries
• The component uses the existing transactions & function modules. The
functionality and operability of the existing transactions and function
modules are neither changed nor restricted by the workflow control.
• SAP Business Workflow does not intervene in the programmed processes
within a transaction
• The component makes the R/3 System easier to operate, which is
particularly useful for inexperienced or occasional users.

WorkflowWorkflow
• A workflow consists of a sequence of steps,
which are processed either by people or
automatically by the system.

Workflow BuilderWorkflow Builder
• Modeling tool for creating a workflow
definition.
– Creating and process workflow definition
– Test and activate a workflow definition

Workflow Definition
• Technical description of a workflow
• Workflow definition is made up of individual steps
and events with one step and one or more events
making up one unit. These units can be arranged
in sequence or in parallel.
• The workflow definition is the set of rules that
determine the path that the process takes. For
example, how a purchase requisition is processed,
from the initial request to the creation of the
purchase order

Workflow InstanceWorkflow Instance
• A Workflow Instance, which is often simply
referred to as the workflow, is a single
workflow run. For example, the processing of
a single purchase requisition for computers.

TaskTask
• The Tasks are the steps in the process, which have to be
performed either by people or automatically by the
software. For example, to check for the availability of the
spare computers in the company.
• During runtime a tasks is represent as a Workitem.
• Following tasks exist in the workflow context:
– Single-step task
• Activity in which an object method is executed on a specific object
– Multi-step task (Workflow)
• Activity whose description includes reference to a workflow
definition

Work ItemWork Item
• A Work item is the task instance that is
performed as a single workflow step. For
example, check that there are no spare
computers available in the company.

AgentAgent
• Agents are the people who process the tasks (via the work
items). For example, requisitioner and a member of the
purchasing department.
• A system user who participates actively in SAP Business
Workflow and executes work items
• Types of agents available
– Possible agent
• User who is organizationally authorized to start a task and execute the
associated work item
– Responsible agent
• User assigned locally to a step in the workflow definition
– Excluded agent
• User who is excluded from processing a work item

ContainerContainer
• Container is the place where all the data used in the workflow is collected.
• Basic common data structure of the various definition.
• Containers have container elements for holding the following:
– Values (Constants)
– Structure
– Object references
– Complex types
• The container elements can be used to control the execution of work items and
workflows.
• Types of container:
– Workflow container
– Task Container
– Event Container
– Method Container
– Rule Container

BindingBinding
• Binding is the set of rules that define which data is passed
to which part of the process.
• Assignment of values to a container element at runtime.
• Binding definition:
– Specification of assignment rules describing the
assignment of data to a container element or the
exchange of data between two container element.

Business Object BuilderBusiness Object Builder
• Tool for creating and processing business object
types.
• Can be used to access the definition of an object
type
• Subtypes can be created for existing Business object
type

Object TypeObject Type
• Business objects integrate the data and functions of business
applications into your workflows.
• They enable workflow engine to communicate with business
applications with all the flexibility and robustness required for a
production environment

Object Type
• Description of data (objects) in the system created at definition time in
the Business Object Builder
• Object types are described and implemented by specifying the
following components:
– Basic data
– Key fields
– Attributes
– Methods with parameters, result and exceptions
– Events with parameters
– Implementation program
• The Object type must be defined before its data (Objects) can be used
in the system.

Workflow project ApproachWorkflow project Approach
Identify the Business Processes
Does an SAP workflow
already exist in the
standard system
Use the SAP workflow Create the workflow
Implement the workflow
Test the workflow
1.
2.
3.
Yes No

Business Workflow OverviewBusiness Workflow Overview
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe

WORKFLOW ARCHITECTUREWORKFLOW ARCHITECTURE

Workflow ArchitectureWorkflow Architecture
Position Position/job Org. unit
Role Task
WF definition step
Attribute Events Methods
Object
Organization
Processes
Business
Objects
Who is
executing the
processing
steps?
Which steps
does the
process contain
All services are
provided in the
form of
executable
methods

WORKFLOW CUSTOMIZINGWORKFLOW CUSTOMIZING

What Auto-Customizing DoesWhat Auto-Customizing Does
• The automatic workflow customizing sets up the system using defaults so that
you ready to use the system as quickly as possible.
• The most important activities are as follows:
– Maintain Active Plan Version
• Plan version (with its contents) is seen by the workflow system as the
only valid plan version.
• All SAP Workflows supplied automatically become part of the plan
version that has been selected as the active plan version
• Only one of the plan versions created in the system can be active.
– Configure RFC Destination
• The runtime system always executes its tRFC calls via the logical
destination WORKFLOW_LOCAL_XXX (XXX stands for client number)
• The workflow runtime system is client dependent i.e. a single workflow
instance normally executes within one client
– Maintain Workflow System Administrator
– Schedule Background Job for Missed Deadlines
– Maintain Prefix Numbers

Automatic Workflow Customizing: SWU3Automatic Workflow Customizing: SWU3
Customizing is
Inactive
Customizing is
Active
Use this button to
perform automatic
customization
Customizing the system is the very first step that you will take when you planCustomizing the system is the very first step that you will take when you plan
to use workflowto use workflow

ORGANIZATIONAL STRUCTUREORGANIZATIONAL STRUCTURE

Creating an Organizational PlanCreating an Organizational Plan
• The above diagram illustrates that the first step in Simple Maintenance is to create a root
organizational unit. Once one organizational unit has been created, the organizational units
below it have to be created.
• Organizational units and jobs may be created in any order but must exist before the
associated positions are created.
• Jobs may exist in the job index or may be created once the model contains an organizational
unit.
• Positions are created once the relevant jobs have been created in the job index.
• Tasks are assigned using jobs and positions.
• Holders are assigned to positions, not to jobs.
© SAP AG 1999
Tasks: Word processing, scheduling
meetings, phone calls
Februar 1. Februar 1996
H. Bob Simmons
General Tech Incorporated
Los Angeles,CA 56167
Sehr geehrter H. Simmons:
We have recently scheduled a training
meetingto develop course materialfor next
year. Please compile alist of possible topics
byFebruary 15th. I will be creating a priorit y
listing for these
Step 1:
Create root
organizational unit
Step 3: Create
jobs Administrative
assistant
Administrative
assistant
Step 4: Jobs
PositionsAdministrative
assistant,
Sales Mexico
Administrative
assistant,
Sales Mexico
Step 6: Assign
holders
Step 5: Assign
holders
ProductionProduction Sales MexicoSales Mexico
Executive BoardExecutive Board
Step 2: Additional
organizational units
Lisa ThompsonLisa Thompson
Creating an Organizational Plan (Simple
Maintenance)

Assignment Workflow Tasks: OrganizationalAssignment Workflow Tasks: Organizational
ObjectsObjects
• The relevant users receive a work item at runtime.
– Task 1: User 1 (via manager job)
– Task 2: User 1, user 2 (via manager job/job for secretary)
– Task 3: User 1, user 2, user 3, user 4 (via organizational unit)
– Task 4: User 1, user 3, user 4 (via position for head of FI
department/job for FI employee)
– Task 5: User 2 (via secretary job)
– Task 6: User 3, user 4 (via job for FI employee)
© SAP AG 1999
User 1User 1
User 3User 3
User 2User 2
Organizational unit: FI departmentOrganizational unit: FI department
Manager jobManager job
Position: Head of FI
department
Position: FI administrator 1Position: FI administrator 1
Position: SecretaryPosition: Secretary
User 4User 4
Position: FI administrator 2Position: FI administrator 2
Job for FI
employee
Job for FI
employee
Task: 4
Tasks:
4, 6
Tasks:
2, 5
Task: 3
Tasks:
1, 2
Assignment
Workflow Tasks - Organizational Objects
Job for secretaryJob for secretary

Create Job: PPOMCreate Job: PPOM

PositionsPositions
© SAP AG 1999
Positions
 Positions are specific to your
organization.
 Multiple positions may
perform similar job tasks.
 Each position typically
represents one employee, but
may be partially filled by more
than one.
Job: Chief
Position:
Chief - West Region
Position:
Chief - East Region
Position:
Chief - Europe
Task: Approve
vacation request

Create Position: PO13Create Position: PO13

Basic HR Definition for WorkflowBasic HR Definition for Workflow
© SAP AG 1999
User
Position
Organizational unit
Basic HR Definition for Workflow
You can create your organizational plan quickly using the function ‘Simple Maintenance’
in HR Organizational Management. You only cater for the basic objects
and their relationships.
You can create your organizational plan quickly using the function ‘Simple Maintenance’
in HR Organizational Management. You only cater for the basic objects
and their relationships.

Creation of Workflow or Tasks
through T-Code: PFTC
Client Independent
Standard task : TS
Workflow Template : WS
Task Group : TG
Client Dependent
Customer tasks : T
Workflow Task : WF
No longer used,
supported in previous
versions

Five Questions for each part of a Business Process and
how to map them in Steps/Tasks

In What Order?: Workflow Definition
Workflow definition controls the calling sequence
of each step. Steps like workflow, can also be
triggered by events.

In What Order?: Workflow Builder (SWDD)…
How it looks
© SAP AG 1999
Workflow Definition: Workflow Builder
Workflow
definition
Workflow
definition
Triggering
event
Step
Symbol for
workflow start
and end
Workflow Builder:
 Navigation and display area
 Print: Local / R/3 spool / file
 Check and activate

With What Object? What?:
T-code: PFTC, Calling Methods within a Task
Attach Object Method here,
give Object Category, Object
Type and Method Name
Define binding between Task
Container and Method here.
Define
•Synch / Asynch
•Dialog / Without Dialog

With What Object?:
Business Object and its Method
Business Object
E.g. BUS2089

WHO: Agents
Responsible Agents
Excluded Agents
Possible Agents
Possible Agents
assignment
Button turns green if
agent assignment is
configured

When? T-code: PFTC
Events can be used to trigger:
•Workflow instantiation
•Commencement of a step
•Completion of a step, normally for
asynchronous tasks

When?
SWDD Double Click on Step…
A Condition, Multiple Condition and User Decision
step have more than one outcome and depending on
the conditions only one of them is executed.
Outcomes can be labeled for easy understanding.

Step Types in WorkflowStep Types in Workflow
User Decision
- The agent is asked a question and given a pre-defined list of
answers
- All the options are available in the work item.
- Each answer is a separate branch in workflow

Loop (Until)
Runtime use:
- for the purpose of iterative processing of a few
steps based on certain condition.

Send Mail:
- The text entered in this step type is sent as an e-
mail
- Both external (on the outlook id) and internal
mails (SAP mails) can be sent

• Send Mail:
The subject
line of the
mail - 50
characters at
the max.
To insert
Container
Elements
To enter
text in
mail

• Send mail:
Within the Task
(under the CONTROL
tab) The subject line
of mail shown in
Work item Text
The Mail Text is present
under the description
Tab within the Task

Condition
Run time use:
- Can be used in a scenario where further course of
action depends on the condition being true or false

Process Control
- This can be used to cancel the execution of a work
item or workflow or set a work item to obsolete
- It facilitates the alternate steps to be taken in the
process obsolete branch

Process Control:
The options
available with
Process control
The workflow step is to
be mentioned
depending on the
Function chosen

Multiple Condition:
Based on the value of a workflow container
element one of the several branches in
workflow is processed

Event Creator :
- To raise an event in the workflow
- Data moves from workflow to event

Wait:
- The system waits for a specific event to be triggered
- The work item is only completed if the expected
event occurs

Fork:
- Used for the purpose of parallel processing
- The user can define the number of parallel processes and how many
should be completed for the Fork to terminate and workflow to continue
- The fork can be terminated by defining a condition too

Container operation:
- For the purpose of performing arithmetic operations
or value assignments to workflow container
- Constants and data within workflow can be used
- Multiline operations are allowed

Ad hoc anchor
- Gives user the option to select between various workflows
at runtime
- The steps of the selected Workflow shall replace this one

Web Activity
- The selected container elements are posted using
the http protocol in an XML or SOAP message

• Subworkflow:
- An activity that refers to another workflow rather than a task
• Undefined Step:
-These can be used as placeholders during development
- They are ignored at run time

CONTAINER & BINDINGCONTAINER & BINDING

What is a ContainerWhat is a Container
• Containers are a common way of holding data
throughout the workflow instance’s lifespan.
• Containers are used in interface between
different parts of the workflow and between the
workflow and business applications.

Type of ContainersType of Containers
• A workflow container for each workflow and subworkflow
– Only container elements classified as import can be filled when
the workflow is started.
• A task container for each task
– Import container elements are filled from the workflow
container and export container elements are transferred back.
• A method container for each method
– Import container elements are filled from task container and
export container elements are transferred back.
• An event container for each event
– All event containers are export container elements only.
• A rule container for each rule
– The import container elements are filled from the workflow
container (or task container). The _RULE_RESULT elements is the
only export parameter and this is optional.

BindingBinding
• Data can be passed from one type to another using
binding.
• At runtime, the bindings are executed at the appropriate
point in the workflow.
– For instance, for a synchronous task, the workflow-to-
task binding is executed as part of work item creation
and the task-to-workflow binding is executed as part of
work item completion.

Containers and BindingsContainers and Bindings
© SAP AG 1999
Workflow
Container
Work Item
Container
Methods
Container
event
Container
Roles
Container
Triggering
event
Sync.
Task
Sync.
Method
Async.
Task
Async.
Method
Terminating
event
Role
Role
11
22
33
44 55
77 66
88
99 1010
1313
1111
1212
Containers and Binding

Work ItemWork Item
• Object that represents a task or action in the workflow
system at runtime.
• Work items are subdivided into a specific work item type
according to their assignments. The internal processing
procedures are controlled via this work item type. The work
item type determines which statuses and transitions are valid.
• Depending on the work item type, some of these work items
are displayed in a user's work list. Other work items, on the
other hand, are only used and processed internally.

Work item TypesWork item Types
• A Work item that represents a Work Queue
• B Work item for Background step
• C Work item that represents a container linkage
• D Deadline work item; Notification upon Missed Deadline
• E Workitem that waits for an Event (Wait step)
• F Workflow (Also subworkflow)
• N Notification Item (Obsolete)
• P Work item that Represents a Remote Work item (Proxy WI)
• R Work item that Represents a Remote Work item (http)
• W Dialog work item; Represents a Single-step Task
• X Work item that Represents a Block

Work item StatusWork item Status
• WAITING: Waiting (Also: Work items in Resubmission)
• READY
• SELECTED: Reserved
• STARTED: In Process
• ERROR
• COMMITED: Executed (Only If Expl. End Confirmation Is Expected)
• COMPLETED
• CANCELLED: Logically Deleted
• CHECKED: In Preparation
• EXCPCAUGHT: Exception caught
• EXCPHANDLR: Exception Being Handled

Deadline MonitoringDeadline Monitoring

Deadlines for Workflow StepsDeadlines for Workflow Steps
© SAP AG 1999
SU MO TU WE TH FR SA
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
 Deadlines have individual time references
and agents
 Possible deadlines
 Requested start
 Requested end
 Latest start
 Latest end
 Simple deadlines versus modeled deadlines
Deadlines for Workflow Steps

Deadlines for Workflow StepsDeadlines for Workflow Steps
• Requested start
– Earliest possible point in time for the commencement of processing
– The requested start is not a monitored deadline in the strict sense. It is when
a work item first appears in an agent's inbox.
• Requested end
– Requested end deadline for processing a step
• Latest start
– Latest start deadline for processing a step
• Latest end
– Deadline by which the processing of a step must be completed.
Note:
All deadlines are monitored using the background job SWWDHEX with job
class A. The job calls the report RSWWDHEX.

Business ObjectsBusiness Objects

Creation of Object typeCreation of Object type
• New Object type
• Sub-type of an existing Object type
• Adv of sub-type: It automatically inherits all
the components (methods, attributes, and
events) of the original object type including
its implementation.

Sub-typeSub-type
• Tools->Business Workflow -> Development ->
Definition Tools -> Business Object Builder
• In the field object type enter the object type you
want to extend.
• Choose subtype.
• Enter a unique name, object name, name, short
description and name of the program.
• Save it.

Object Type DefinitionObject Type Definition
• Transaction Code : SWO1
• Basic data
– General: Super Type , Release , Generation
– Change & Transport
– Default : Method & Attribute
» Contd.

Object Type DefinitionObject Type Definition (contd..)(contd..)
• Key Fields
– Determines which application table (s) the data is saved
– One or more key fields can be used
– Combined key field values provide unique identification for an object
instance.
– Can refer to a database table or a view.
Contd…

Creation of Key fieldsCreation of Key fields
• Position the cursor on the entry Key fields and choose the
“create” button.
• If you want to create the key field with a database table
then enter ‘yes’.
• Enter the table name e.g.: VBAK
• The list of key fields will be displayed, select the respective
ones, e.g.: VBLEN.

Object Type DefinitionObject Type Definition (contd…)
• Attributes
– Property of an Object
– Source of Information
• Database Field
• Virtual
• Object
– Multi Line:
• A multiple-line attribute corresponds to an internal table used in
ABAP
» Contd.
A database attribute is definedA database attribute is defined
with reference to a column (notwith reference to a column (not
a key column) of the relateda key column) of the related
application table.application table.
A virtual attribute isA virtual attribute is
calculated with ABAPcalculated with ABAP
code.code.

Creation of AttributeCreation of Attribute

Object Type DefinitionObject Type Definition contd.
• Methods
– Dialog/Background
– Synchronous/Asynchronous
– Function Module
– BAPI
– Transaction Code
– Report
– Other
» Contd.

Types of methodsTypes of methods
• Synchronous methods:
 Export parameters are returned directly to the calling program.
 Exceptions may be triggered.
• Asynchronous methods:
 Method execution consists of a synchronous part and subsequent update.
 Export parameters are not authorized.
 Exceptions are only possible in the synchronous part.
Active check box represents a
Synchronous method. Inactive
represents an Asynchronous method.

Parameter calls from methodsParameter calls from methods
• Import parameters
• Export parameters
• Result (special export parameter)
• Exceptions:
– Temporary error
– Application error
– System error

Object Type DefinitionObject Type Definition Contd...
• Events
– System wide message about a change in state
of an Object
• Events should be used only in conjunction with
SAP Object
• The SAP application must raise the event and not
the Object type.

Release StatusRelease Status
• Modeled :
Not accessible at runtime.
• Implemented:
Only in test or internal use, possibly unstable.
• Released:
Released for use by the customer.
• Obsolete:
The functionality has been replaced. The old
functionality is still supported for two releases.

Macros used during SAP ObjectMacros used during SAP Object
ProgrammingProgramming
• Include <cntn01> OR Include <object>
• Container Declaration : SWC_CONTAINER
<container>
• Container Initialization :
SWC_CREATE_CONTAINER
<container>
» Contd.

Macros used during SAP ObjectMacros used during SAP Object
ProgrammingProgramming contd.
• Writing a Field value :
SWC_SET_ELEMENT <container>
<element> <value>
• Reading a Field value :
SWC_GET_ELEMENT <container>
<element> <value>
• Writing a Multi Line field value:
SWC_SET_TABLE <container>
<element> <value>
• Reading a Multi Line field Value:
SWC_GET_TABLE <container>
<element> <value>

DelegationDelegation
© SAP AG 1999
TS0001
BUS1001.
Edit
TS9001
ZBUS1001.
Edit
TS9002
ZBUS1001.
Display
TS0001
BUS1001.
Edit
TS0002
BUS1001.
Display
TS9003
ZBUS1001.
Release
TS0002
BUS1001.
Display
TS9004
BUS1001.
Release
SAP
Standard
Inheritance
Delegation
Process definition BOB
Edit
Display
BUS1001
BUS1001
Edit
Display
ZBUS1001
Release
Edit
Display
BUS1001
Edit
Display
ZBUS1001
Release
BUS1001
Delegation
Edit
Display

DelegationDelegation
• If you create a subtype of an object type, you can choose to delegate the
superior type to the subtype. Delegation means that wherever the super
type is referenced throughout workflow, the subtype will actually be
used instead.
• Delegation lets you use all the existing tasks and workflows based on the
SAP object type as if they were using your own subtype.
• Customers use their own object extensions with the tasks, events, etc.
supplied by SAP
• Without having to redefine existing tasks, you can use standard objects
with customer extensions

EventsEvents
• Events are part of business object, are triggered for
changes in the state of the object, which can cause other
processes to begin.
• Used for Triggering the Workflow
• Necessary information needs to be entered on “Triggering
Events” tab of the Workflow Builder.
• Workflow Engine will automatically generate the binding.
You can change it afterwards.
• Events can also be defined in Classes. Their behavior is
similar to the events declared in Objects.

Event Creators & ReceiversEvent Creators & Receivers

Event Creation and TriggeringEvent Creation and Triggering
• Define Object in Business Object Builder
• Trigger Event:
– Implicitly via generic tools, for example change
documents, status management, message
control etc
– Explicitly via function module
• SWE_CREATE_EVENT

Event Triggering: Status ChangeEvent Triggering: Status Change

Event Triggering: Message controlEvent Triggering: Message control
• Create a separate output type and declare 9 (workflow event) as
transmission medium
• Create a condition table
• Create a access sequence
• Assign the access sequence to the defined output type for a workflow
event
• Define condition records and declare the event
• Assign the output type to a procedure

Event Triggering: Change DocumentsEvent Triggering: Change Documents

Event Triggering: ABAP CodeEvent Triggering: ABAP Code
• Fill event container with event
parameters
• Compose object key for
triggering object
• Call SWE_EVENT_CREATE
• FM Call error handling
• Trigger event with explicit
commit work

Business WorkplaceBusiness Workplace

Worklist as Interface for End UserWorklist as Interface for End User
• The Business Workplace is part of the SAP Business Workflow runtime environment.
The employees responsible receive the documents and work items for processing in
the Business Workplace. Once a task (= a work item) has been executed and
completed, the process can be continued.
• The worklist contains all the work items (all the activities to be processed) assigned to
this user. The Business Workplace is therefore the most important interface for an
employee in their day-to-day work.
© SAP AG 1999
Worklist as Interface for End User
Workflow
Send work
items to
persons
responsible
Application
Change
customer
master
Change
document
SD clerk
Production managerCredit representativeSales representative
Change production
plan
Adjust credit limitArrange
visit
Each task is an entry in the Business Workplace

Business Workplace in SAP R/3Business Workplace in SAP R/3
• The Business Workplace has three screen areas:
– Overview tree
– Worklist
– Work item preview
© SAP AG 1999
Automatic
grouping
Your logo and text
Tips/Tricks
Related
objects
Task description
Overview
tree
Worklist
Work item
preview
Work item text
Special
work items
Business Workplace in R/3

Demo: Notification of AbsenceDemo: Notification of Absence

MONITORING & ANALYSISMONITORING & ANALYSIS

Monitoring & AnalysisMonitoring & Analysis
• Reporting
– Work Item Monitoring
– Work Item Analysis
– Work load Analysis
• Workflow Diagnostic Tool

ReportingReporting
• Reporting on Workflow Progress
• Work Items by Processing Duration
• Work Items with Monitored Deadlines
• Work Items per Task
• Reporting on Agent Behavior

Reporting on Workflow ProgressReporting on Workflow Progress
• Transaction code: SWI1
– This report shows all the work items of the particular task in a particular
time period.
– This report is also used for monitoring the Workitem

• Workflows for Object
– Transaction code: SWI6.
• This report shows all workflow instances linked to a particular object
instance.
• Example: Particular Purchase Order

• Workflows for Object type
– Transaction code SWI14
• This report shows all the work items and workflow instances for all
object instances of a business object type.
• Example: Workflows related to all Purchase Orders

Work Items by Processing DurationWork Items by Processing Duration
• Transaction code: SWI2_DURA
– This report gives list of work items based on their processing duration for
specified type or for a specified tasks.
– This report is also used to analyze a Work item.

Work Items with Monitored DeadlinesWork Items with Monitored Deadlines
• Transaction Code: SWI2_DEAD
– This report displays work items with their deadline information, if they
are set.
– For each missed deadline, the current status of the work item is shown.

Work Items per TaskWork Items per Task
• Transaction code: SWI2_FREQ
– This report shows the number of work items created in the
specified period.

Reporting on Agent BehaviorReporting on Agent Behavior
• Transaction Code: SWI5
– With the help of this report , you can monitor how quickly agent act on
their work items
– This report is useful for assessing workload over particular time period.
– This report is useful for reporting on the type and frequency of tasks
being sent to an agent.
– This report is also used to analyze a Work load.

Workflow Diagnostic ToolWorkflow Diagnostic Tool
• Transaction Code: SWUD
– A primary diagnostic tool.
– Analyze workflow definition.
– Following are the options available:
• Verify workflow customizing
– Perform Workflow Customizing
• Problem: Task does not start
– To track down the exact cause of an error
• Problem: Workflow is hanging
– Choose this option when workflow starts but stops before completion,
due to some error.
• Test Environment
– Choose this option when you want to access the complete suite of test
tools from one place.
– This option will also display all the components (subworkflow, tasks,
business objects, delegated business objects)

Workflow DiagnosisWorkflow Diagnosis
Section 1: The current
workflow definition to be
analyzed.
Section 2:
The list of
test
options
Section 3: A list of last tem
workflow definitions.

Working with the Workflow LogWorking with the Workflow Log
• At runtime, a workflow has its own work item (type
F) that represents the workflow instance.
• The workflow log formats all the information created
during the execution of the business process
– Standard view
• Intended for agents and process owners who want to get an
overview of the steps processed.
– Technical view
• Intended for developers and workflow administrator

Standard ViewStandard View
• Workflow Chronicle (What processed when?
• Workflow Agents (Who Processed what?)
• Workflow Objects (What was processed?)

Workflow ChronicleWorkflow Chronicle
The tab page Workflow Chronicle shows a hierarchical
display of all the steps in the workflow. If workflow has a subworkflow
structure, the subworkflow are also displayed.

Workflow AgentsWorkflow Agents
The Tab page Workflow Agents shows the agents involved in the
workflow.
Following options are displayed for each agent:
• What action was carried out in what step
• When this action was carried out
• The objects involved

Workflow ObjectsWorkflow Objects
The tab page Workflow Objects lists the objects related to the
workflow. This view shows what objects were created and processed.

Technical ViewTechnical View
• The technical view shows technical nodes and control structures,
container elements, agent data and workflow data.

Workflow StatusWorkflow Status
Ready
The work item has
been released for
execution and
appears in the
workflow inbox of all
recipients.
In Progress
The work item is
currently being
processed by a
different recipient or in
a different mode.
Executed
The work item is
waiting explicit
confirmation of its
completion.
Completed
The execution of the
work item is
completed.
Logically Deleted
Execution of the work
item is no longer
meaningful or required
by the workflow logic.
Error
Execution of the
work item was
terminated with an
error.

Workflow LogWorkflow Log
Graphical
workflow
Workflow log
Details
section
Chronological view
of the process
Details for each step
Green line shows
process progress
Shows all recipients,
possible and excluded
agents

List of Transaction CodeList of Transaction Code
• SWO1: Business Object Builder
• SWDD: Workflow Builder
• SWUD: Workflow Diagnosis
• SBWP: Business Workplace
• SWU3: Automatic Workflow Customizing
• PFTC: Maintain Task
• SWO3: Business Object Repository Browser
• SWE2: Event Linkage
• SWI1: Report for Work items
• SWI2_FREQ: Work Items per Task
• SWI2_DEAD: Work Items with monitored Deadlines

Business workflow

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Editor's Notes