CUtopia Audio Response
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CUtopia offers an audio response solution that provides members with around-the-clock access to account information from any touch-tone phone. This solution can significantly reduce call center volumes and free up staff resources by assisting members with basic requests. The fully-hosted solution eliminates on-premise equipment and provides a nationwide toll-free number with unlimited lines. Key features of CUtopia's audio response system include smart menus to save members time, marketing messages to promote products and services, and alerts to remind members of important dates.
CUtopia Audio Response
- 1. inspired credit union solution: CUtopia audio response cu NREVITALIZING AN IMPORTANT inspired credit union solutions SELF-SERVICE CHANNEL While many of your members prefer “ D odge Central Credit Union has been getting their account information via the CU topia AUDIO RESPONSE using Audio Response for Internet or their mobile devices, some BENEFITS: over 10 years. It is easy undoubtedly are more comfortable ◆ Improve customer service with the familiarity of their touch-tone ◆ Shorten call times to use, cost effective and telephones, or just enjoy having the ◆ Reduce call center volumes the members love it.” availability of all the various channels ◆ Control operational costs ◆ and options through which they can ◆ Increase staff productivity access their financial data and perform BARB CAMPBELL ◆ Deliver powerful Chief Executive Officer transactions. marketing messages Dodge Central Credit Union ◆ Eliminate costly on-premise Beaver Dam, Wisconsin That’s why CUtopia offers an Audio equipment Response solution that provides user- ◆ Overall low cost of ownership friendly, around-the clock access to account information from any touch- tone telephone. POWERFUL FEATURES, EASY CUtopia’s Audio Response system can TOUCH-TONE NAVIGATION significantly free up your staff resources by assisting members with basic requests Beyond just a vanilla audio response system, such as balance inquiries and funds trans- our easy-to-use, easy-to-navigate solution fers. Instead, they can focus on member- provides your members with a wide specific services and on identifying po- range of capabilities that take a tential new opportunities. traditional technology and incorporate advanced features and capabilities to Since CUtopia’s Audio Response system make it even more efficient and functional. is an easy to administer, fully-hosted so- Additionally, it is fully integrated with lution, it eliminates costly, on-premise CUtopia’s Online Banking and Bill Pay equipment, annual maintenance fees applications, further enhancing the and local/toll free phone charges. We value of the entire CUtopia eSuite provide your credit union with a nation- series. Key highlights of CUtopia’s wide toll-free number and a virtually un- Audio Response system include: limited number of lines to handle even the busiest payroll days. SmartMenus—Our SmartMenus feature enables your members to CUtopia’s Audio Response offers your hear the menu options they select credit union another way to empower most frequently. This saves a great members to bank on their terms—how deal of time and frustration for the they want, when they want it—while member, while positioning your providing a cost-effective tool to effi- organization as a leading-edge ciently manage your credit union. provider of banking technology.
- 2. Marketing Messages—CUtopia’s SmartMessages—A powerful Audio Response enables your and effective add-on feature, marketing team to easily develop SmartMessages enable your credit and deliver customized marketing union to deliver customized messages to promote products and marketing message’s to a member services or communicate other key profile grouping you designate. You information while your members are simply craft the message and using the system, helping you identify the specific account profile leverage every member interaction. that should receive that particular message. Once the member enters Alerts—Audio Response offers CUtopia’s Audio Response system, both account alerts and event they will hear the SmartMessage alerts. Our account alert feature intended for them. puts members fully in control of their finances from any touch-tone Online Service Center and phone. Members can select the Reports (OSCAR)—This powerful types of alerts they’d like to receive, tool is our service portal where our even setting specific criteria such clients can log and manage their as the dollar amount below which overall relationship with CUtopia. they don’t want their account to fall Specifically, it allows your credit below. Members can also make an union to perform many high lev- immediate, on-the-spot transfer el management functions, such to add money to a particular account as managing member access, or modify their bill payment schedule generating key performance and over the phone. Our event alert management dashboard reports, capabilities will help remind your serving members and much more, members of important dates of all from one central location. their choosing, such as birthdays, anniversaries and other events in a quick, efficient manner. STANDARD FEATURES OPTIONAL FEATURES Two-Factor Authentication—At ◆ Account balances ◆ Auto file transfer CUtopia, security is always a priority. ◆ Account history ◆ Two-factor authentication That’s why our Audio Response ◆ Check number search ◆ Speech recognition system has an add-on module for ◆ Account and event alerts ◆ Multi-lingual messaging 6 two-factor authentication should ◆ Transfer funds, loan payments ◆ Merchant check verification you want that level of security. We ◆ SmartMenus ◆ Call transfers direct to your protect your members’ privacy ◆ Birthday greeting credit union by requiring an additional layer ◆ Time and temperature ◆ Interface to 35+ data processing of authentication, linking their telephone number with member- ◆ Marketing messages vendors via batch or online/ defined challenge questions before real time performing a transaction such as a ◆ SmartMessages funds transfer or loan payment. CUtopia is a division of Worldwide Interactive Services, LLC, a leading provider of technology solutions for more than 300 financial institutions nationwide. Since 1995, Worldwide Interactive has been delivering secure, robust and cost-effective automated solutions to banks and credit unions including Audio Response, Online Banking, Mobile Banking, Bill Pay and most recently, its premier credit union core system, CUtopia. Our combination of advanced technology, low cost of ownership and passionate customer service creates an environment that helps clients remain competitive, improve service to their customers and members, maximize the automation of tasks and decrease operating expenses.