PAETEC Solutions Portfolio
- 2. CONNECTING NETWORKS, CONNECTING PEOPLE At PAETEC, we believe technology should bring people together. Whether you’re connecting via copper, fiber, or wireless, it’s all communications. PAETEC makes it simple. That is why so many companies nationwide choose PAETEC to personalize their business communications. There have been many changes in the communications industry, but one thing has remained strong: our people. Connecting you with the solutions you need is what PAETEC does best. Throughout the years, we have found that the ideal way to provide high-quality solutions is to align our entire PAETEC team with a common goal of delighting customers and ensuring their complete satisfaction. We have established four Corporate Values: Caring Culture, Open Communication, Unmatched Service, and Personalized Solutions. Living by these values helps us maintain our focus of providing superior customer support. PAETEC HEADQUARTERS RECEPTION · Rochester, NY
- 3. PAETEC NETWORK SERVICE CENTER · Rochester, NY PROVIDING UNMATCHED SERVICE DEDICATED ACCOUNT MANAGEMENT INDUSTRY-LEADING NETWORK OPERATIONS CENTERS Our Account Managers will present a variety of products and Rest easy knowing that our 2009 Stevie ® Award winning NOCs services and work hand-in-hand with your business to find the constantly monitor our data and voice network 24 hours a best solution. Even after the sale, they focus on establishing day, 7 days a week, 365 days a year to ensure your business ongoing relationships with each and every customer to ensure communications are operating at peak performance. For added your business continues to prosper. diversity and redundancy, we have established three NOCs nationwide: Cedar Rapids, IA; Charlotte, NC; and Rochester, NY. As a trusted advisor, each Account Manager: Acts as your single point-of-contact for all your Our expert technicians: communications needs Perform first-level technical support and first-call resolution Performs periodic invoice reviews to maintain invoice accuracy Troubleshoot and resolve even the most complex service Provides timely account reviews and new product offerings issues in-house to bring your business to the next level Monitor and maintain the security and integrity of our network nationwide SUPERIOR CUSTOMER CARE WWW.PAETECONLINE.COM When you call PAETEC Customer Care, you will speak directly to our representatives – not to automated prompts or recordings. You can self-manage your account 24 hours a day, 7 days a week Our highly trained professionals provide exceptional customer with our customer support tool, PAETEC Online. support and deliver one of the highest levels of first-call resolution in the industry. A few features* include: Pay your bill online, access past and present payment history, Our knowledgeable representatives: and verify rates Strive to answer your calls within 20 seconds Change toll-free ring-to numbers, manage account codes, Aim to resolve your issues in a single call and activate new services Answer billing inquiries, perform invoice reviews, and View trouble ticket history and status process service order requests *Some features may not be available in all markets.
- 4. PERSONALIZING COMMUNICATIONS NATIONWIDE PAETEC has strategically combined our data, voice, equipment, applications, security, and data center services to create solutions offerings tailored to the unique needs of your business. No two PAETEC solutions are alike. SOLUTIONS COMMUNICATIONS SOLUTIONS BUSINESS CONTINUITY SOLUTIONS SECURITY SOLUTIONS are comprised of a reliable, scalable set of offer your business effective tools for are designed to protect your critical products and services designed for your disaster preparedness and planning, corporate files and applications, mitigate internal and external communications network redundancy, and application risks, and support regulatory compliance recovery against a potential outage PRODUCTS & SERVICES ADVANCED BUSINESS SOLUTIONS IP Phone Systems Thousands of PAETEC customers have made the smooth, risk- When our customers told us about other value-added services free transition to our award-winning VoIP Phone Systems, and that would help them run their business more efficiently, we now your business can take advantage of those same features listened. So, no matter what your communications needs are, and functionality that increase productivity, efficiency, and PAETEC has the breadth of advanced services to craft a unique customer responsiveness. solution for your business. Integrated Solutions PINNACLE Communications Management Suite PAETEC has developed and supports a full suite of equipment Our comprehensive and tightly integrated suite of software and managed services to help you maintain and control your applications are built upon an open Service-Oriented Architecture voice and data network infrastructure. based framework to allow your business to manage the lifecycle of IT Service Support and Service Delivery operations from Equipment for Services (EFS) Program procurement through provisioning, payment, and chargeback. Your business can upgrade its equipment, software, or infrastructure with little or no capital expenditures through PAETEC’s innovative financing program. PB:02.09
- 5. MANAGED SERVICES SOLUTIONS BUSINESS INTELLIGENCE SOLUTIONS FINANCING SOLUTIONS address budgetary constraints and limited assist and improve your communications- enable you to reduce or even eliminate IT resources, enabling your business to related business decisions the capital expense of communications adopt advanced technology and centralize equipment and software as part of an the management of services overall network services contract DATA VOICE EQUIPMENT Data Voice CPE MPLS VPN Local IP Phone Systems Managed Router Support Long Distance Routers Dedicated Internet Access Toll-Free Integrated Access Devices Advanced Toll-Free Media Gateways Access Advantage Business Lines Ethernet Local Loop Consulting Direct Trunk Overflow (DTO) Private Line Network Engineering Consultation Managed Fraud Protection Fixed Wireless Hardware Maintenance Support VoIP Security Financing Dynamic IP Hosted E-mail Security Equipment for Services Hosted IP Telephony Hosted Web Security Equipment Rental Hosted Firewall Conferencing Software for Services Managed CPE Firewall Audio Conferencing Web Conferencing APPLICATIONS Consulting PINNACLE Communications Network Diversity Engineering Management Suite Toll-Free Routing Consultation Hosted Broadcast Notification DATA CENTER Colocation Services Data Backup & Recovery Dedicated Hosted Server Shared Web Hosting
- 6. COVERING THE NATION PAETEC serves over 83 of the top 100 Metropolitan Statistical Areas (MSAs) in the United States with personalized communications solutions. Our integrated product portfolio will bring consistent offerings across all your locations nationwide. IP NETWORK Seattle FIBER NETWORK WORLD-REACH WORLD-REACH Canada LOCAL SERVICE AREA Asia Portland PAETEC POINT OF PRESENCE LONG DISTANCE SERVICE AVAILABLE NATIONWIDE Albany Boston Providence Minneapolis / St. Paul Rochester Syracuse Worcester Springfield Boise Poughkeepsie Buffalo Bridgeport / Hartford / New Haven Scranton Milwaukee Detroit Bethlehem Madison Cleveland New York Conshohocken WORLD-REACH Harrisburg Philadelphia Europe Cedar Rapids Chicago Salt Lake City Pittsburgh Des Moines Columbus Baltimore WORLD-REACH Sacramento Omaha Indianapolis Dayton Washington, DC Africa Cincinnati San Francisco Denver San Jose Richmond Kansas City St. Louis Louisville Norfolk Colorado Springs Greensboro Raleigh Knoxville Nashville Chattanooga Charlotte San Bernardino Greenville Oxnard Memphis Anaheim Los Angeles Albuquerque Columbia Augusta Atlanta Charleston Phoenix Birmingham San Diego WORLD-REACH Paci c Rim (Oceana) Tucson Dallas / Ft. Worth Jackson Mobile Jacksonville Daytona Beach Baton Rouge WORLD-REACH Austin Central America San Antonio New Orleans Orlando Houston Lakeland Palm Bay Tampa WORLD-REACH West Palm Beach South America Sarasota Ft. Myers Miami SALES OFFICE LOCATIONS Alabama Florida Kansas Missouri Ohio Texas Birmingham Daytona Beach Overland Park St. Louis Cleveland Dallas Mobile Ft. Lauderdale Columbus Ft. Worth Kentucky New Hampshire Ft. Myers Houston Arizona Louisville Manchester Oregon Jacksonville San Antonio Phoenix Portland Miami Louisiana New Jersey Utah California Orlando New Orleans Cranford Pennsylvania Salt Lake City Irvine Tampa Mt. Laurel Bethlehem Maine Los Angeles West Palm Beach Philadelphia Virginia Portland New York San Diego Pittsburgh Norfolk Georgia Albany San Francisco Maryland Reston Atlanta Buffalo Rhode Island Baltimore Richmond Colorado Hudson Valley Providence Illinois Colorado Springs Massachusetts Long Island Washington, DC Chicago South Carolina Denver Boston New York Oak Brook Charleston Washington Framingham Rochester Connecticut Schaumburg Seattle Syracuse Tennessee Hartford Springfield Michigan Westchester Chattanooga Wisconsin Detroit Indiana Knoxville Milwaukee Flint North Carolina Indianapolis Memphis Grand Rapids Charlotte Nashville Iowa Greensboro Minnesota Cedar Rapids Raleigh Minneapolis Des Moines www.paetec.com 1078410 877.472.3832