2012 Windstream Overview[1]

Experience The Windstream Advantage

© 2012 Windstream Communications, Inc.

Solutions for

[Insert Customer Logo Here]

2

Agenda

 Why Windstream?

 Company Overview

 Industry Awards and Recognition

 Financial Highlights

 Industry Focus

 Nationwide Presence. Local Support.

 Smart Solutions. Personalized Service.

 Engineering Excellence

 Building Relationships: Customer Care and Network Operations

 Experience The Windstream Advantage

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Why Windstream?

We are a nationwide, enterprise-focused communications
and technology service provider with a commitment to be
our customers’ trusted advisor. By being more attentive
than our competitors, we deliver the right combination
of smart solutions and personalized service.

4

Company Overview

 Advanced Communications & Technology Solutions

 S&P 500 Company with $6 Billion in Annual Revenue

 More than 450,000 Business Customers Nationwide

 4 Out of 5 FORTUNE 500 Customers Served

 More than 115,000 Fiber Miles

 Enterprise-Class Data Centers

 Over 150 Offices Across the U.S.

 Approximately 14,500 Employees

 6 Enterprise Repair and Network Operations Centers

5

Industry Awards and Recognition

Frost & Sullivan Deloitte Internet Telephony Technology Marketing
Customer Value List of Growing TEM Excellence Award Corporation (TMC)
Enhancement Award Companies Cloud Computing
Recognized for Excellence Award
Recognized for our hybrid Named to Deloitte's 2011 PINNACLE’s
VoIP services, such as Technology Fast 500 list achievements in advancing Recognized for most
integration between IP for the third consecutive TEM solutions and effectively leveraging cloud
trunks and legacy PRI year, and the fifth time in providing quality solutions computing to bring new,
(primary rate interface) total. Ranked #423 of 500. in the marketplace. differentiated offerings to
services, thereby putting market.
customers on the migration
path to value-added IP
services.

6

Financial Highlights

WIN
 NASDAQ: WIN
 Revenue: $6.2B
 Operating Cash Flow: $2.4B
 Capital Investment: $892M
 Expected Capital Investment:
$950M – $1.05B in 2012

Pro forma for all acquisitions, including PAETEC for 2011. Operating cash flow
defined as operating income before depreciation and amortization excluding
the impact of restructuring charges, pension expense, and stock based
compensation.

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Industry Focus

Higher Education Government Financial Services
 City of Newport
 Georgetown  HSBC Bank
Beach
University  M & T Bank
 Commonwealth of
 Princeton University
Massachusetts  Wachovia Securities
 University of Financial Network,
 Pulaski County
Kentucky LLC
Assessor's Office

Healthcare Hospitality
 Arkansas Children's  Cooper Hotels
Hospital  Tempus Resorts
 MedStar Health  The Palms South
 St. Peter's Hospital Beach Hotel

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Nationwide Presence. Local Support.

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Smart Solutions. Personalized Service.

Data Solutions Voice Solutions Internet Services Data Center Services
VoIP & Data Bundle Business Lines Business Class High- Enterprise Data Centers
Hosted VoIP & Data ISDN-PRI Speed Internet Disaster Recovery as a
Bundle Long Distance/Toll-Free T1 Dedicated Internet Service
T1 Bundle T1 DCS Ethernet Internet Colocation
MPLS VPN/VLAN Key System Extra Connect WiFi
Managed Network Security Hotspot
Managed Router
Wireless Data Backup
Private Line

Cloud Computing Managed Services Equipment Solutions Additional Services
Public Cloud Hosting Communications Systems Web & Email Hosting
Private Cloud Network Services Routers Fax-to-Email
Hybrid Cloud Security Switches Audio/Web Conferencing
Cloud Storage OS Management Wireless LAN Internet Security
Middleware Management Security Online Backup
Database Management Financing Computer Support &
Storage Maintenance & Warranty Repair

10

Engineering Excellence

Analyze Develop Design Implement

 Highly skilled, dedicated resources structured to engineer
personalized solutions
 Experienced in crafting custom solutions across verticals
 Cost-effective, holistic solutions considering your specific needs
 Consistent process for ensuring quality designs and implementing
timely solutions

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Building Relationships: Customer Care

More Than 400 Empowered Customer Care Representatives
 Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little
Rock, AR and Rochester, NY
 Aim to resolve your issues in a single call – low transfer rates

 Answer billing inquiries and perform invoice reviews

 Provide segment-specific knowledge

 Offer current product and solution information

 Process service order requests

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Building Relationships: Network Operations

Highly Trained Enterprise Repair Center Technicians
 Customer advocate for repair issues
 Troubleshoot issues if they occur
 Provide technical support to solve service inquiries

Professional Network Operations Center
 Monitors alarms on voice, data and fiber networks
 Maintains security and integrity of the network
 Reviews and coordinates scheduled maintenance activities

Experienced Enterprise Repair Answer Team
 Performs first-level technical troubleshooting and first-call resolution
 Strives to answer calls within 20 seconds
 Constructs a detailed trouble ticket and provides status updates

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Experience The Windstream Advantage

Fiber Ready.
We offer more than 115,000 miles of fiber to provide you with faster,
more reliable service nationwide.

A Proven Track Record.
We have a reputation for keeping businesses connected. Our industry
expertise encompasses the areas of healthcare, financial services,
hospitality, retail, education, government, and more.

Smart, Secure Solutions.
Whether you run a small business or a multi-location enterprise, we
will work with you to develop a customized solution to meet your needs.

Exceptional Customer Care.
We have local technicians in your community to provide the highest level
of service. If you need technical support, or just have a question about
your services, our support team is available 24 x 7.

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2012 Windstream Overview[1]

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