Difference £ 70 billion per annum overview presentation
- 1. Simple Question How much do missed opportunities cost your business? 2012 Difference Corporation
- 2. Simple Answer £70 billion is the estimated cost of lost orders as a result of poor response times per annum across the UK* ü Difference Corporation can ensure your business captures all your inbound & outbound contact requests through intelligent use of telecommunications technology, consultancy and outsourcing services. ü Difference work with your existing systems and suppliers to optimize the workflow so you see operational savings and revenue generation within weeks. ü Difference have over 10 years experience in the UK delivering success for our clients. *Source Vodafone Critical Response 2012 Difference Corporation Time Index survey 2010
- 3. What our clients say: “I feel that I can rely on the information and advice provided (not Success in business arrives something I can say about other telecoms through giving the customer what folk I have dealt with)” they want, when they want it at a Mark Farrer, Head of IT, The Scottish Salmon competitive price. We enable our “Difference Corp are the kind of Company organisation that you can rely on clients to make this process easy to ensure you get what you need, when you need it. A friendly yet for their customers through being professional service that delivers experts in request handling on time and accurately. Without their help our new brand launch technology, automation and would have been much more of a headache". Grant Mitchell, Head outsourcing. of Infrastructure, Pulsant Limited "Difference are a trusted professional services partner for enterprises deploying our email management solution internationally, their work and methodology is exemplary “. Donald Cameron, Investor “In a demanding Logicalware market, it’s a breath of fresh air to experience such a high level of service. Thanks again“. Ian Bishop, Managing Director Shades Blinds 2012 Difference Corporation
- 4. Division Services Offered Difference Inbound Numbers, IVR, call recording, cloud contact 60 second centre, live chat, social services media/email, text response handling and voicing overview Outbound Dialer, voice broadcast, least cost call routing & SIP Mobile All UK networks with all devices, mobile marketing inbound and outbound Professional Consultancy, training and Services integration Connectivity MPLS, EFM and satellite data connections Outsourcing 24/7 Live contact centre overflow and fulfillment 2012 Difference Corporation
- 5. How to get Better Connected with Difference High Level Discussion to identify existing Step 1 business customer touch points Customer journey workflow and customer Step 2 experience workshop Step 3 Business case preparation and pilot Step 4 Deployment and training Success review Step 5 2012 Difference Corporation
- 6. Why Difference • We believe passionately in helping businesses to become more efficient, more profitable and more innovative through being ‘Better Connected’ with their customers • Recognised as contact centre technology experts for over 10 years • Network independent • Delivery and deployment guarantee on all services • Return on investment measured in weeks • Multilingual capability for international operations 2012 Difference Corporation
- 7. Questions? More Information? www.differencecorp.com sales@differencecorp.com Telephone: 0844 493 1100 2012 Difference Corporation