OpenScape web collaboration

Customers for
OpenScape Web Collaboration

November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 1 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Who needs OpenScape Web Collaboration?

Business Characteristics Business Issues

 Geographically dispersed offices  Minimize costs for business travel and 3rd
party conferencing services
 Distributed teams, mobile and home-based
employees  Improve employee and IT staff productivity

 Process execution, decision making and  Empower mobile employees and teleworkers
collaboration is critical
 Improve time to market, decision making,
 Any size responsiveness, and business agility

Industries:  Reduce project and sales cycle times
 Software/High Tech companies
 Consulting Firms  Improve relationships and communications
 Education/Training between customer, partners and employees
 Financial Services
 Public Sector
 Healthcare
 Manufacturing
 On-line companies


Participate in highly collaborative meetings
from anywhere 1280 x 720 (920.000)

 Facilitate important
meetings when
travel isn’t an
option

 Collaborative
document/ content
creation and
sharing

Typical customers  Excellent for
geographically
dispersed teams
 Software/High Tech companies and mobile people
 Public Sector
 Manufacturing


Effectively deliver training without travel

 Train employees and partners on
new product introductions via
webinar

 Instructors/presenters can easily
share and exchange information
with attendees

 Eliminates need for travel
budgets

Typical customers

 Education/Training
 Manufacturing


Shorten your sales cycle
and deliver high quality presentations 1280 x 720 (920.000)
Present and
Develop Solution
Propose

Identify Opportunity
Assess Business Gain Commitment  Successfully and professionally
engage your customers from
preliminary negotiations through
Identify Lead & Implement and
Evolve Partnership Confirm implementation, down to post-sales
activities

 Clarify detailed customer inquiries
in the shortest possible time

Sales team Customer  Improves tele-sales, customer
relationships and communications

Typical customers  Demonstrate software products to
your customers remotely
 Effectively deliver webinars
 Consulting Firms
 On-line companies
 Telemarketing Firms


Use it as a helpdesk support tool and improve your
IT staff productivity 1280 x 720 (920.000)
Let’s take a quick look at
I appreciate
your computer and get
your help
this resolved

 Impress customers
with fast and efficient
remote support

 Shorten the duration of
problem solving and
increase the resolution
rate

 Can be integrated with
Typical customers your existing service
desk application
 Financial Services  Excellent training tool
 Education (Universities) for dealing with user
error issues
 Any company with an IT helpdesk


Accelerate responsiveness by enabling real-time
collaboration from anywhere 1280 x 720 (920.000)

 Be accessible from
anywhere for critical
business meetings

 Have quick access to
conferences even
when you are running
late

 Supports any
Typical customers Smartphone device
including iPhone, iPad,
 Software/High Tech companies and iPod Touch
 Consulting Firms
 Healthcare
 Public Sector


Healthcare 1280 x 720 (920.000)

Benefits of OpenScape Web Collaboration

For hospitals and clinics:

 Improve care by enabling easy, secure, off-site access to
patient Information
 Improve patient satisfaction with quick remote support
Target customers:
For Pharma/Healthcare Technology sales:
 Hospitals/Clinics
 Shorten sales cycle and maximize sales presence  Pharma (software and
 Drive demand for products drugs)
 Deliver effective online demonstrations, webinars, and events  Healthcare Technology
 Long-term Care
Facilities


Education 1280 x 720 (920.000)

 Minimize travel between
campuses

 Deliver online classes to
extend reach and increase
teaching capacities

 Improve the quality of
employee communications and
learning

 Enhance relationships and
Target customers collaboration between faculty
and students

 Higher Education  Expedite technical problem
 Business Schools resolution to students, faculty
 Language Schools and staff
 Academies
 Save time, improve
productivity, and increase
customer satisfaction


Financial Services 1280 x 720 (920.000)

 Reach international
customers with online
educational events

 Expand reach to
customers, prospects,
and trading experts

 Improve customer
retention and
satisfaction
Typical customers
 Deliver global staff and
 Banks/Credit Unions sales training
 Brokerage Firms worldwide
 Financial Consulting Services
 Improve
 Lending Institutions
communications
between headquarters
and employees


Public Sector 1280 x 720 (920.000)

Benefits of OpenScape Web Collaboration

 Gain efficiency and control costs

 Reduce need to travel throughout large geographic area

 Reduce lost productivity and lost time employees spend
traveling between sites Target customers:

 Make a positive effect on the environment  Energy and Utilities
 Oil
 Increase access to public meeting sessions  Water
 Gas and Electricity
 Enable quick ad-hoc collaboration for incident response teams


OpenScape web collaboration

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