Call center software solution
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Fonebell's unified contact center solution offers an on-premise deployment option with benefits such as greater control, safety, and reduced downtime. The highly scalable system allows call center operators to create unlimited user logins and supports both inbound and outbound call traffic, making it suitable for telemarketers and customer service vendors. Key features include call recording for monitoring service level adherence and powerful reporting capabilities to enhance workforce efficiency.
Call center software solution
- 2. Deployment Options Fonebell’s unified Contact Centre Solution is available with on-premise deployment option. Benefits: Greater control Greater safety Less downtime
- 3. User Limit This is highly scalable. A call center operator can created unlimited user logins to manage his/her fluctuating caller or customer base.
- 4. Supported Call Traffic Call center software solution by Fonebell can be used to run inbound and outbound operations. Hence, telemarketer and customer service vendors both can benefit from it
- 5. Inbuilt Inbound Recording Call recording feature helps in keeping a tab on the adherence to the service level agreement for improving customer-satisfaction.
- 6. Powerful Reporting A call center manager can easily get actionable information as: Average talk time Idle time Sickness and absence Average hold time And many more
- 7. Automatic Call Distribution A call center managers can improve workforce’s efficiency by distributing the calls based on the operational needs. Integrated IVR system can also play a crucial role in this.
- 8. Contact us Please Visit us at http://www.fonebell.in Or Call us at 1800 3000 1127