Introduction to hosted telephony
- 1. incovocommunicate smarter, interact better introduction to hosted telephony
- 2. introduction to hosted telephony incovocommunicate smarter, interact better What is hosted telephony? A hosted, or as it’s otherwise known, a cloud telephone system, is one that is based on a net- work data centre (this is the cloud part) as opposed to a physical PBX which traditionally sat on the premises. The platform is controlled and accessed through either a web interface or mobile application and make calls over the service through their data connection. Hosted telephony systems are quickly becoming a cheaper and more scalable alternative the tra- ditional on site PBX with the added benefits of not having the costly, long-term maintenance requirements. Laptop Client Mobile Client Desktop Client Desktop IP Phone Tablet Client Cloud IP PBX
- 3. introduction to hosted telephony incovocommunicate smarter, interact better Why hosted telephony? Some view the shift to off-premise solutions as a natural progression for a growing enterprise, as Hosted is quick to roll out, extremely cost friendly, and eminently scalable services which are replacing out-dated legacy alternatives. But what is driving this hosted revolution? Improve Business Flexibility - No geo-location restrictions on phone numbers and ideal for remote working Cost Reduction - No capital outlay but rather delivered through an OpexEx model means lower total cost of ownership More Features as standard - means enhanced productivity Connectivity - With improvements to broadband reliability and increased capacity ensures better call quality Improved Business Efficiency - converge your fixed and mobile capabilities giving you “one number anywhere”
- 4. incovocommunicate smarter, interact better How hosted telephony work? A hosted telephone system sits on a server in the cloud rather than in your office and calls are made via a broadband connection to the network provider’s (Gamma) network. From here they are routed to the normal phone network and mobile devices. Through the use of an easy-to-use web interface that provides feature control and perfor- mance monitoring information through a dashboard allowing access to information, such as call history, voicemail and recorded calls. Personalised settings can be set quickly and easily to ensure your calls are handled effectively. With the choice of a range of premium handsets and mobile clients, a hosted telephony system enables a high standards of phone interoperability. PSTN Desktop client Admin portal Mobile Client Router IP Handsets introduction to hosted telephony
- 5. incovocommunicate smarter, interact better Who is hosted telephony for? Businesses of any size 1 - 500 employees Flexibility Multi-Site Disaster Recovery Opex Improved Customer Contact Training and Monitoring Never miss a call when you are out of the office. Connects branch offices together and allows for free calls internally As the phone system is host- ed off-site, hosted proves to be a resilient phone service in an emergency. Avoid expensive upfront capital requirements and costly maintenance. Manage calls seamlessly between users and offices to provide the best caller experience. Recording calls from any location in a cost effective manner, instantly at the click of a mouse. SME ENTERPRISE Ideal customers introduction to hosted telephony
- 6. incovocommunicate smarter, interact better When to choose hosted telephony? New Premises/Office Move Rationalisation of Infrastructure Improved Business Continuity Home & Remote Worker Solution Lack of Management Solution Relocation of office is an ideal time to evaluate your requirements and set-up is easy. Mergers or takeovers often bring duplicate resources and changing to hosted can bring further streamlining. The ability to divert calls to different locations from a cloud-based management portal adds resiliency. Designed to accommodate- hot-desking, home working and extending services to mobile devices. With advanced and KPI report functions as stand- ard, means greater clarity on performance. introduction to hosted telephony FIND OUT MORE AT WWW.INCOVO. COM/HOSTED.HTML
- 7. incovocommunicate smarter, interact better Hosted Contact Centre A hosted telephony system is incovo’s complete business communications service that pro- vides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. An extension to our hosted telephony platform offering, Hosted Call Centre will give you greater control over how your calls are managed, while boosting productivity and helping you deliver a first-rate service to your customers. Who is Hosted Call Centre aimed at? It’s ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, through to the more traditional large call centre environments. Hosted Call Centre key features and benefits: • Queue up to 50 calls at one time - to help ensure you don’t lose your customer’s calls • Flexible and intelligent call distribution - so the right calls get through to the right people • Easily take calls for multiple departments from one device • Agents can quickly and seamlessly escalate difficult queries to a senior member of staff • Track staff performance – including number of calls received and activity completed • Report on different periods throughout the day - to help identify peak periods and potential additional resource needs introduction to hosted telephony
- 8. incovocommunicate smarter, interact better Why hosted telephony with incovo? Outstanding customer service and account management. A single supplier to help you consolidate services and reduce costs. Hassle free switching from your current provider. Excellent network coverage and resilience. Extensive, high quality portfolio of services covering voice, data, mobile and IT. Reduced admin time with a single invoice for all services and a single point of contact. Big savings on multiple service bundles, competitive tariffs and accurate and timely bills. introduction to hosted telephony contact incovo today 0845 450 8400 info@incovo.com