Hosted PBX Suite
- 1. Build better business efficiency while saving time, money As traditional telephone services face impending elimination, businesses are learning the benefits of replacing legacy systems with cloud based, fully managed hosted PBX solutions. Built to be a viable communication solution for “hosted” and “premises-based” IP PBX/PBX environments, TelePacific Hosted PBX provides a proven platform for increased productivity and customer satisfaction. Because this service integrates seamlessly with technology, it offers a convenient and efficient solution for all of your company’s telephony needs. Benefits at a glance n Low total cost of ownership n Measurable voice quality n Predictable operating expense n Cutting edge features n Quick, turnkey setup n Geo-redundant network Reduce monthly bills, initial investments, upkeep costs Eliminate a closet full of PBX equipment and the need for future hardware upgrades. With our powerful SIP network, you’ll experience measurable voice quality. We’ll handle everything. Enjoy hassle-free management and maintenance, as our solutions easily scale as your business grows. A suite of business-class telephony solutions custom designed to support your telecommunication needs. Hosted PBX Suite
- 2. Gain a competitive edge with better accessibility, flexibility Our hosted PBX solution fosters greater collaboration and communication, and provides a proven technology that will increase productivity across your organization. Administrators and end-users may configure, customize and manage their solution from an intuitive user interface, and because our hosted PBX solution is cloud based, you will always have the latest features and services that TelePacific has to offer. Seat types and features Executive: Provides a dedicated line with a 10-digit telephone number and the most robust feature set available in the hosted PBX product. Advanced: A dedicated line with a full feature set that is appropriate for the average user. Smart Number: A dedicated line with an advanced set of mobility features and no phone. This intelligent seat type allows you to unify all your telecommunications under one number so that calls can be forwarded to a work, home or cell number based on selected criteria. Basic: A dedicated line with a limited feature set that is typically used for lobby phones or faxing. Note: All seat types, with the exception of the Smart Number, are associated with SIP compatible endpoints. Extension only seats can be added to both Executive and Advanced seat types. User/Group Add Ons The following features and services can be added to your account a la carte. n Auto Attendant n Authorization Codes n Music on Hold n Hunt Group n Series Completion n Call Park/Pickup n Instant Conference n Audio Conferencing n Barge In TelePacific’s Hosted PBX suite is designed to support multiple products and multiple locations under one service account, assuring all subscribers’ unique communication needs are met. Self Service Portals Group Administrator Access A key capability of TelePacific Hosted PBX Service is a simple and easy to use Self Service Portal that gives your designated administrator direct control over the system regardless of whether you are in or out of the office. The portal allows the Administrator to manage day-to-day changes to your Hosted PBX without needing to contact TelePacific Customer Care. End User Access End users may also access the Self Service Portal with unique credentials that enable them to configure features, check messages, re-route inbound calls, and more. n Dial-in Feature Control n Toll Free Number n Virtual Number n Virtual Fax n Fax Line n Business Communicator n Virtual User Advanced Feature Pack Features Executive Advanced Smart Number Basic Anonymous Call Rejection n n Anywhere n n Barge In optional Busy Lamp Field n Call Block n n Call Control Toolbar optional optional Call Forward: Always, Busy Line, Don’t Answer, Not Reachable n n Call Forward Selective n Call Notify n Call Logs n n n n Call Hold, Call Return, Call Transfer n n Call Waiting n n n n Caller ID (w/ Delivery Blocking) n n n n Directed Call Pick-up n Do Not Disturb n n n Find-Me/Follow-Me n n Last Number Redial n n Message Waiting Indicator n n N-way Calling n Priority Alert n Push-to-Talk n Receptionist Dashboard optional Selective Call Acceptance n Shared Call Appearance n Speed Dial n 3 Way Calling n n Voicemail/ Voicemail to Email n n n
- 3. Network Access Using the dynamic capabilities of TelePacific Hosted PBX, your business can get the voice services it needs while increasing the data bandwidth available to improve employee productivity. Bandwidth is scalable from 1 to 100Mbps, so it can grow as your company grows. With our broadband services — T1, Bonded T1 or Ethernet — TelePacific can provide up to 100 Mbps of bandwidth in 1 Mbps increments. Voice takes priority so when an employee makes or receives a call, TelePacific Hosted PBX immediately allocates bandwidth to the voice traffic, but only as long as the call is in process. As your voice needs fluctuate throughout the day, your data bandwidth adjusts to capitalize on the available capacity. Confidence in your data service Your Dedicated Internet connection is always on with our Dedicated Internet Access (DIA). With either a single T1; 2, 3, or 4 bonded T1s; or Ethernet as part of your service, you have up to 100Mbps at your fingertips. User/Group Add Ons n 100 email addresses n Domain hosting n One domain name n Eight IP addresses n Domain registration n Web hosting Or if your business requires it, you can add MPLS IP Virtual Private Network (VPN) services and Internet access to meet your business needs. Bandwidth allocation for concurrent calls Generally, a TelePacific Hosted PBX call will use 100 Kbps of bandwidth. If you were to add TelePacific Hosted PBX for ten users, and everyone was on the phone at the same time, it would require 1 Mbps of bandwidth during the calls. Disaster Recovery Disaster can strike at any time. Whether driven by a natural event or human error, a power outage or Internet connectivity failure, the impact of downtime can be substantial. Business continuity is essential Organizations that lack the tools to recover IT communications risk the loss of employee productivity, sales opportunities, revenue, and even valuable customers. That’s why smart businesses prepare with built-in redundancies. Making TelePacific Hosted PBX a part of your disaster recovery can save your business or call center from the unthinkable. In the event of disruption, our comprehensive disaster recovery solution is a safety net that helps businesses keep core communications and operations up and running during critical times. VVX 1500 6-line, 1-touch video-enabled Gig-E phone VVX 310 A powerful 6-line Gig-E business media phone VVX 600 A premium 16-line Gig-E business media phone VVX 410 A premium 12-line Gig-E business media phone We offer a variety of IP phone models to power your business — all high definition, pre-configured and customizable.
- 4. How TelePacific’s Hosted PBX service keeps you going: n Anywhere Access Cloud Services n Geo-Redundant Architecture n Advanced Call Routing n Web-Based Feature Management n Fault Tolerant Infrastructure TelePacific’s Hosted PBX service supports your overall business continuity planning. Hosted PBX Mobility In a multi-space work environment, it is essential to have a communication solution that gives you the flexibility to work on the go. Our hosted PBX mobility solution helps you get more done, more quickly — allowing you to be reached wherever you are and whenever you want. With this mobility, you can tackle your day on your terms. Quick Specs n Find Me n Smart Number n Anywhere n Business Communicator Make work an activity, not a place 1. TelePacific cloud-based services make your business phone system mobile 2. “Find Me” Simultaneous Ring and Sequential Ring lets you forward your calls to up to five alternate locations 3. Make and receive calls from your office number from any phone, any location 4. You never have to give out your personal number 5. Calls can even be moved from one phone type to another without hanging up 6. Access your business features and company directory from your cell with Business Communicator 7. Make calls from your mobile phone while assuming the outbound caller ID of your desk phone Unified Communication More than ever, today’s businesses are looking for a comprehensive set of communication tools, a solution that will enable effective collaboration across their organization. Business Communicator does just that. Our Business Communicator application consolidates useful communication services into a single resource, allowing you to seamlessly connect people, information and teams. n Enable communications in the most appropriate form n Reduce latency in task initiation and decision making n Improve productivity, allowing collaborators to control communication preferences Business Communicator Quick Specs Instant Messaging: Chat with one or multiple people in instant message chat rooms (compatible with Google Chat) Video Calling: Video chat one-on-one with another Business Communicator user using a webcam Call Control: Answer calls, place outbound calls, place calls on hold, set up 3-way calls and more Click-to-Dial: Automatically dial with a single click Presence: View availability status of contacts and set your own Messaging: Listen to voicemail and view chat and call history Soft-phone/Soft-client: Send and receive calls over your PC Hosted PBX EnvironmentTraditional Environment Router Hosted VoIP Staff Local Long Distance Data WAN Internet Staff PBX Router Router Router A traditional environment (left) requires an on-premises PBX and discreet feeds for incoming traffic. A Hosted PBX Environment (above) simplifies hardware (and support staff ) by integrating traffic and performing PBX functions in the cloud. Data WAN Internet