Call structure

999 calls from the public are dispatched to the relevant emergency service such as ambulance, fire, or British Transport Police. Non-emergency calls regarding road traffic collisions where no injuries are reported may receive advice before the call is disconnected. Call details are recorded on call cards that are updated with information from responding officers and later incidents. 101 calls from the public about past incidents like theft or criminal damage go through a similar process where call details are recorded and officers provide investigative assistance, advice, or updates. Regular duties for officers also include attending beat team meetings, booking appointments, and responding to requests for assistance, information, or updates from other departments.