Case Studies in Enterprise Messaging Federation
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The document discusses the increasing complexity and fragmentation of communication channels in enterprises, highlighting that 91% of businesses use multiple messaging apps. It emphasizes the need for interoperability solutions like Mio to facilitate seamless communication during transitions to new platforms, allowing employees to retain their preferred tools without disruption. Additionally, it notes the significant market growth projected for collaboration applications, underscoring the urgency for effective management of communication across various platforms.
Case Studies in Enterprise Messaging Federation
- 2. CONFIDENTIAL x Voicemail Email Voicemail Email Unified Communications Instant Messaging AIM Yahoo Voicemail Email Unified Communications Voicemail Email Unified Communications BYOD Instant Messaging AIM Yahoo Voicemail Email Unified Communications BYOD Business Chat Conference/Video Bus Services 1980s 1990s 2000s 2010s Employees are overwhelmed by communication channels
- 3. CONFIDENTIAL x Messaging is the most important communication channel for your employees and your company.
- 4. CONFIDENTIAL x https://www-zdnet-com.cdn.ampproject.org/c/s/www.zdnet.com/google-amp/article/social-collaboration-software-market-to-nearly-double-through-2023-says-gartner/. https://www.g2.com/ categories/internal-communications “Gartner is betting that the collaboration software will stay focused on narrow use cases even as most enterprise vendors layer in some form of social features such as analytics, virtual personal assistants and team management tools.” "Gartner is projecting that the global market for collaboration applications in the workplace will grow from $2.7 billion in 2018 to $4.8 billion by 2023” Explosion of communication channels tied to tools
- 5. CONFIDENTIAL x Slack 10M+ Active Users Growing Pay for Messaging Microsoft Teams 13M Active Users Growing Messaging FREE Webex Teams 130M Active Users Growing Message FREE Cisco Jabber 45 Active Users Growing Microsoft Skype 300M Active Users End of Life Everyone messages! Huge shifts coming… migrating migrating 500 million total active users of the main systems: Wx Teams, Jabber, MS Teams, Skype, and Slack (and there are more) 345 million are making a migration decision in the next year. 50-70% of the existing install base is going to be changing in the next three years.
- 8. CONFIDENTIAL x 91% of businesses use at least 2 messaging apps 3.3 is the average number of workplace chat apps by each respondent. 66% of companies using Microsoft Teams say they are also Slack customers. More than 50% of Mio’s inbound contacts are 400 person companies. This problem has been going on for a long long long time! https://dispatch.m.io/mio-workplace-messaging-report/
- 9. CONFIDENTIAL x https://hbr.org/2018/11/better-people-analytics BetterPeopleAnalytics Having a fractured communication network for the most important way your company communicates is extremely detrimental to your business.
- 10. CONFIDENTIAL CostofMultiplePlatforms Other Categories of Cost Time to find colleagues/peers Cost of missed messages Cost of missed meetings Cost of becoming expert in multiple platforms Cost of duplicating conversations Cost of interpersonal conflict Context Switching Model Times to Switch Due to Using Multiple Messaging Tools (per employee per day) 5 switches Time to Switch (minutes) 1 minute Time Spent Per Employee (monthly) 1.67 hours Hourly Employee Cost $50.00 Monthly Cost (per employee) $83.33/month
- 12. CONFIDENTIAL x Operations Engineering Sales CEO CROCTOCOO IntegrationsDriveValue VP Level Director Manager Direct Contributor C Level Integrations/Experience
- 13. CONFIDENTIAL x CompaniesareMatrixed/Teamed Product Manager Engineers Marketing CPO, VP’s CMO, VP’s CTO, VP’s The Team Stakeholders Real time communication to get stuff done. Main decision makers need to know what’s going on. This is a product development oriented team, but really many types of teams in a company.
- 14. CONFIDENTIAL x EngineeringProduct Management Marketing CMOCTOCPO OverlayCreatesComplexCommunicationNetworks VP Level Director Manager Direct Contributor C Level
- 15. CONFIDENTIAL x Change Management CRO CMOCTOCPOCOOCFO CIO Rolling out new messaging takes time: It takes a 10,000 person company 6–24 months to roll out a new collar messaging service, because you can’t just “flip a switch.” So, it’s done by teams, in sequence.
- 16. CONFIDENTIAL x Rolling out a new platform Month 1–3: During this time, communication is fragmented. Now, no one in IT can talk to anyone else in the company. So, the IT team keeps two platforms running. Then, it phases across the org… CRO CMOCTOCPOCOOCFO CIO
- 17. CONFIDENTIAL x Rolling out a new platform CRO CMOCTOCPOCOOCFO CIO Month 6–9: Now, the product team can only talk to IT.
- 18. CONFIDENTIAL x Mio Interop Helps IT Manage Rollouts CRO CMOCTOCPOCOOCFO CIO From Day 1 with Mio: With Mio interop, you can roll out a new platform while still talking to those on the old one. Users can adopt the new platform as quickly as possible without disrupting work.
- 19. CONFIDENTIAL x And what about acquisitions? Can you imagine spending 70 million dollars on an acquisition, and you can’t even talk to them?
- 20. CONFIDENTIAL x Even if you standardized on one in your company… Your Company
- 21. CONFIDENTIAL x Your Company Your Distributor Your Consulting Firm Your Supplier Your PR Firm Your Customer Support Outsourcer What about everyone else? Your Customers
- 22. CONFIDENTIAL x Your Company Your Consulting Firm Your Supplier Your PR Firm Your Customer Support Outsourcer Your Customers Workers spend 11.5 hours/week working with outsiders Your Distributor
- 23. CONFIDENTIAL x YourChoices… Migrate to One Platform Have multiple. Run as Islands. Build Bridges. Connect the Platforms!
- 24. CONFIDENTIAL MioConnectsCollaborationMessagingPlatforms • Mio connects Webex Teams, Microsoft Teams, and Slack. • Users do not change any behavior. They use their platform of choice. • Users do not even know what platform someone else is using. • Mio does this using the API programs provided by the platforms. • Go to M.io to watch a video of a demo or sign up for a demo.
- 25. CONFIDENTIAL xx Team Mio’s team members understand how to grow successful companies to IPO or acquisition. It’s by listening to customers. Funding Mio is extremely well funded from leading venture capital firms. Company Highlights
- 26. CONFIDENTIAL x Company Highlights Awards: Enterprise Connect 2019 awarded Best Collaboration Innovation. CIO Communication Review. On Cisco GPL through Solutions Plus with an Annuity offer (RO Bucket for AM’s). Supporting customers with over 50,000 employees using Mio.
- 27. x We work closely with Cisco and their product team who see collaboration interoperability as a key requirement for the Cisco cloud communications offerings. Cisco Support
- 28. CONFIDENTIAL No one in IT would ever purchase a phone system where they couldn’t call everyone.
- 29. x frank@m.io Director of Customer Success