Case Study: L'Oréal
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The document features an exclusive interview with Yash Upadhyay, Assistant IT Manager at L'Oréal India, discussing his experiences with SysAid, which has enhanced operational efficiency and reduced costs. He notes that challenges like asset management are increasing as the company grows, and stresses the benefits of SysAid's asset tracking and helpdesk functionalities. Upadhyay also highlights the tool's contribution to improved communication and support within the IT department.
Case Study: L'Oréal
- 1. Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India http://www.sysaid.com SysAid Technologies Ltd. 1 Hayarden Street, P.O. Box 1142, Airport City 70100, Israel Toll Free (U.S.): 800-686-7047 • Fax (U.S.): +1 (617) 507-2559 Tel. (Israel): +972 (3) 533-3675 • Fax (Israel): +972 (3) 761-7205
- 2. : What do cosmetics, cricket and SysAid have in common? Find out in our exclusive interview with loyal SysAider of the month Yash Upadhyay, who reports that SysAid has the Because SysAid's L'Oréal IT pitch well covered, with increased efficiency, cost savings and an enhanced all-round reputation. worth IT Yash Upadhyay Assistant IT Manager L'Oréal India Q. How long have you been in IT and L'Oréal? A. 10 years in total and 2.4 years in my current position. Q. What do you like best about being in IT? A. I love challenges and new technologies. I especially love trying new things, because I find I learn a lot in the process. Q. And what's the hardest thing about working in IT? A. I don't believe that anything is hard in IT. It's just a matter of focusing your entire concentration on the task at hand and working on it. You'll automatically find that things start to work for you. Q. How do your administrators find using SysAid? A. Our administrators are extremely happy with SysAid, as they get all the information they need from the one place in the database. With SysAid, they never miss a call, which also means no angry users! Q. How do you think IT for the cosmetic industry is different? A. Being an FMCG company, we treat other industries the same. All industries have their own processes, but essentially, I believe the IT is all the same. Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India http://www.sysaid.com page 1
- 3. Q. What will be the main IT challenges facing L'Oréal India in the coming years? A. L'Oréal India continues to grow at quite a rapid rate, so the biggest challenge in the years to come will be Asset Management, as the number of users and assets increase. SysAid 6.0's new features are going to be very helpful with this. Q. What have been the main organizational benefits of SysAid? A. Higher efficiency, lowered cost per call, plus we have earned a great reputation in the company. SysAid is also very cost-effective, which has resulted in further savings, especially since we do not have to maintain other asset management software. SysAid has made it much simpler to tag and locate our assets worldwide. It's such an important tool, that SysAid has not only been rolled out in our head office, but also across all L'Oréal India divisions, including regional offices and factories. Q. Do you use SysAid in any interesting/innovative ways? A. There are so many things that can be done with SysAid. We already use it quite heavily in our Project Management processes for example. Our favorite aspect is the Asset Management and Monitoring modules. Q. What were the main IT issues in your department prior to deploying SysAid? A. Our main challenges were tracking and monitoring assets, and measuring the time and resources spent on day-to-day calls. Prior to SysAid, a lot of calls were being missed when our administrators were away from their desks helping other users - which happened quite a bit without SysAid remote control! This made it extremely difficult to communicate and follow-up urgent escalations. We also had problems monitoring servers and critical users. Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India http://www.sysaid.com page 2
- 4. Q. How has SysAid helped you to overcome them? A. With both Asset Management and Helpdesk functions. We are now able to track our day-to-day activities with greater accuracy and ease. SysAid's server monitoring also helps us keep a close eye on our critical users and assets, while the SysAid remote control is another great feature that has saved our administrators a lot of time. Q. On a lighter note, what are your hobbies? A. Playing and watching cricket - it's one of my all time favorite sports. Q. 'My dream day in IT would be...' A. ...problem and risk free, making the end user happy, and then being rewarded with smiles all over the end user’s face. SysAid Technologies Ltd. 1 Hayarden Street, P.O. Box 1142, Airport City 70100, Israel Toll Free (U.S.): 800-686-7047 • Fax (U.S.): +1 (617) 507-2559 Tel. (Israel): +972 (3) 533-3675 • Fax (Israel): +972 (3) 761-7205 Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India http://www.sysaid.com page 3