![Next steps Agency is moving forward with implementing the new management model and organizational structure by April 2010. Key points of contact within the Agency may change. Presently mapping staff to the new organization, leading to April 1, 2010 implementation. For further information, please contact: Chris Henderson Director General International and Partnerships Directorate [email_address] (613) 957-6623](https://image.slidesharecdn.com/reorgdeckev4-100518211548-phpapp01/85/CBSA-s-New-Organizational-Structure-13-320.jpg)
CBSA's New Organizational Structure
- 1. CBSA’s New Organizational Structure February 2010
- 2. Purpose To provide you with an overview of the CBSA’s (management) renewal agenda including implementation of a new management model and supporting organizational structure.
- 3. Drivers for change Upon creation of the Canada Border Services Agency (CBSA) in 2003, processes, practices and structures were put in place to get the Agency up and running quickly. The Agency needs to reflect new business realities: Changing environment; More complex threats; Increased focus on security; and New economic reality / Budgetary constraints.
- 4. A New Management Model To respond to the new realities and better position us for the future, the CBSA is moving towards a new model of managing its business. The new management model will more clearly reflect the dynamics of the CBSA’s business lines and how they are delivered in the field. The model includes the following elements: Streamlined decision making processes; Clear accountabilities and roles and responsibilities; Simplified administrative management; Vision for the border of the future; and New brand / unifying organizational culture.
- 5. A New Organizational Structure Guiding principles of the new organizational structure include: Focus on program management and program delivery; Elimination of redundant activities and overlapping accountabilities; Simplicity; and Increased ease for partners and stakeholders to do business with the CBSA.
- 6. An overview of our new structure Programs Branch Operations Branch Technology Branch Human Resources Branch Comptrollership Branch Office of Management Coordination and Development Internal Audit and Program Evaluation Directorate Recourse Directorate Communications Directorate Corporate Secretariat Directorate Legal Services
- 8. Key components of the new structure Programs Branch that integrates program functions of policy, program, and business process development. Core programs organized based on pre-border, at the border and post-border phases. A renewed Operations Branch that is purely dedicated to supporting regional delivery of programs and policies. Ensures consistent application and delivery within Canada and abroad in accordance with established procedures. A Technology Branch that is dedicated to the planning, development, delivery and support of innovative IM/IT, science and engineering services. The Recourse Directorate assumes a direct reporting relationship to the President.
- 9. Benefits of the new structure A single organizational focus for all CBSA programs. Clear accountabilities for Program related issues. Synergies between directorates now reporting to the same VP. Fewer points of contact for external stakeholders and partners . Closer linkages to field operations.
- 10. Benefits of the new structure Eliminates overlap between the Operations Branch and Programs Branch. Improves communications between the regions and Headquarters. Promotes stronger integration and coordination among the regions. Achieves national consistency in service delivery, by ensuring standard policies and procedures at every port of entry. A more focused management of the Agency’s technology. Ensures quality service in maintaining critical systems and infrastructure.
- 11. Benefits of the new structure Single point of contact for Recourse that will improve accessibility for stakeholders, streamline internal processes and support the independence and neutrality of redress functions. New structure also includes an International and Partnerships Directorate within Programs Branch to design, facilitate and strengthen relationships between the CBSA and: foreign governments; multilateral organizations; other government departments; provincial & territorial governments; clients; and stakeholders.
- 12. Change Agenda: Related initiatives Other Change Agenda initiatives: Development of a Border Management Action Plan for the future that will establish key Agency priorities, based on business lines, such as trade, commercial activities and travellers' initiatives. Supported by a realistic action plan that is responsive to a changing environment. Review of external advisory committee structure and membership to ensure purposeful and effective engagement that aligns with the Agency’s new structure and model. Launch of a new Brand for the Agency in April 2010 to increase awareness of the Agency’s mandate .
- 13. Next steps Agency is moving forward with implementing the new management model and organizational structure by April 2010. Key points of contact within the Agency may change. Presently mapping staff to the new organization, leading to April 1, 2010 implementation. For further information, please contact: Chris Henderson Director General International and Partnerships Directorate [email_address] (613) 957-6623