CEC Module 02- The Classroom_Learners' Action Ground
- 1. Centre of Assessments for Excellence Competence Enhancement Course for K-12 Educators
- 2. About Us… • Centre of Assessments for Excellence (COAE), is one of the very few Education sector specific accredited certification bodies in the world. • COAE is Accredited for ISO 17024:2012 (for Teachers’ Skill Certification) & ISO 17021:2015 (for Management Systems Certifications for educational organizations) by NABET-QCI and NABCB-QCI respectively. • We provide world-class Assessments, Audits, Training and Certification services to all the key segments of the education sector to ensure that their acceptability & credibility remain consistently high.
- 3. Module 02- LAG - Learner's Action Ground ..........................The Classroom By: Aparajita Pal
- 4. Learning Objectives vGrasp the nuances of being an effective communicator vApply interactive and engaging techniques. vResolve conflicts through effective strategies vCreate a positive and safe learning environment.
- 5. The Four C’s 21st century skills - also called learning skills. vCritical thinking: Finding solutions to problems vCreativity: Thinking outside the box vCollaboration: Working with others vCommunication: Talking to others
- 6. Communication vThe process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. v Common forms of communication include speaking, writing, gestures, touch and broadcasting.
- 7. The most common ways we communicate in Visual Images Body Language Written Word Spoken Word
- 8. Communication involves....... vSender or information source – the person sending the message. vThe medium or the channel -the physical system that is being used – Talking/ using body language/ Writing? – A picture or a film? – A presentation? – Emoting vThe Destination - receiver of the message.
- 9. Communication also involves....... vNoise - element that interferes with communication, be it on the physical or psychological level - Noise impacts the message. vInterpretation/ translation by receiver into something different than sender's intention. v Feedback - the process to gauge whether the messages sent and received are as close in meaning as intended.
- 10. What is Effective Communication? Not merely an exchange of information. vClearly conveying a message using speech or other formats vIncludes listening - an oft forgotten aspect- so that what’s being said is heard and understood vIncludes understanding the emotion and intentions behind the information.
- 11. Communication is a 2-way process • Communication skills involve: • Listening to others (Receiving) • Asserting/ Expressing (Sending) • Barriers to communication can lead to misunderstanding and confusion sender receiver sender receiver values and attitudes “generation gap” Cultural differences language noise hearing
- 12. Effective Communication Skills Effective Communication skills Clarity in speech and thought Body language Eye Contact KISS Smiling face Summarize Encouragement to continue Some questions
- 13. The Communication Equation • What you hear Ø Tone of voice Ø Vocal clarity Ø Verbal expressiveness 40% of the message • What you see or feel 50% of the message Ø Facial expression Ø Dress and grooming Ø Posture Ø Eye contact Ø Touch Ø Gesture • WORDS … 10% of the message!
- 14. Activity - Dream Vacation vPair up into speaker and listener vSpeaker to describe dream vacation in a minute or minute and a half. vDescribe, be explicit about the details without specifying where it should be. vListener to pay close attention - can use only non-verbal cues (no questions) to show that they are listening.
- 15. “Only dialogue, which requires critical thinking, is also capable of generating critical thinking. Without dialogue there is no communication, and without communication there can be no true education.” Paulo Freire
- 16. General benefits of effective communication vDeepens your connections to others vBuilds greater trust and respect vImproves teamwork vHelps in conflict resolution and problem solving vWorks wonders on overall social and emotional health.
- 17. Teaching and learning is all about communication - listening, speaking, reading, presenting and writing.
- 19. With parents........ vBe warm - smile, shake hands and make eye contact. vBe positive - start with the learner's strengths vAvoid any kind of derogatory language vDon't use incorrect medical terminology vUse a variety of formats/platforms vBe specific about your concerns
- 20. With parents........ vFoster a sense of trust - show you care vMake parents feel valuable - acknowledge involvement. vAsk questions (and listen!) vDon’t make assumptions.
- 21. With colleagues........ vChoose to use positive words. vRefuse to engage in gossip or hearsay. vBe assertive but avoid unnecessary confrontation vCollaborate with your peers - offer to help vBe ready to take and give feedback vMaintain boundaries vBe open-minded.
- 22. With senior management....... vBe courteous - be polite, open and idrect vProvide regular feedback about your work vBe ready to take constructive feedback vBuild trust - match your words and actions vBe brief in your interactions, stick to the point
- 23. With support staff...... vBe polite - use the right language and tone vDon't be dismissive vTreat them with respect vTreat them as equals
- 24. In a classroom Facilitators and learners must .......... vBe both - receptive and expressive vCommunicate in an orderly fashion at a moderate pace. vUse the right kind of language vUse both, verbal and visual communication vHave the right body language - which is a language in itself. Be dynamic in class
- 25. In a virtual classroom..... vCommunication with students should be frequent, intentional, and multifaceted. vAn online educator must actively combat distance and silence to make meaningful connections with students.
- 26. In a virtual classroom...... vUnmute your students - noise and discussion are healthy and a part of the real world vGet active in the discussions - Interject, rather than let students do all the talking - jump in! vHave ongoing discussions - May last through a topic, week, term, year. Encourage students to gather and post questions vUse techniques such as 'Flipped Classrooms' or 'Fishbowl'
- 27. In a virtual classroom...... vProvide personal, meaningful assignment feedback - more than a score. vSet clear expectations vShare current events - exciting happenings in the news - share interesting links
- 28. A safe learning environment.... vBenefits both, the student and the teacher vMakes learning easier vIncreases opportunities for expanded learning vHelps students achieve goals vStrengthens the connection between student and teacher vIncreases self esteem and confidence
- 29. A safe learning environment.... vAids reflection and leads to conflict resolution vEnsures a free and conducive classroom atmosphere vCreates an overall positive experience.
- 30. When communication is ineffective.....
- 32. Dealing with conflict vRespond - don't react vOpen all communication channels vListen to all parties vDo not interrupt vBe non judgemental vAllow time and silence for reflection vMaintain impartiality
- 33. Dealing with conflict Talk about it: vOne person speaks at a time. vMaintain confidentiality of the discussion vAgree to talk directly with the person concerned vDo not involve others in “gossip” or “alliance building.” vNegotiate - use the right language vStay calm
- 34. Dealing with conflict Role Play vbrings levity when students are placed in opposing roles. vProvides insight - a more objective perspective. vStudents learn how to resolve conflict and learn empathy
- 35. Dealing with conflict Active Listening vConflicts - result of misunderstandings and miscommunication. vEg: “He wouldn’t listen” or “They didn’t understand what I was saying.” vMake students realize the power of listening - “how” to listen.
- 36. The Next Step - Equipping ourselves to equip the students....
- 37. Developing the right skills While Speaking vBe prepared 1. Research your subject/ topic 2. Find out what your audience requires 3. Organize your material – slides, notes, handouts 4. Familiarise yourself with the equipment and the platforms. vUse simple words and phrases. vDon’t use bookish facts – connect to real life examples
- 38. Developing the right skills While Speaking - vBe clear and audible vUse the right tone 1. Don’t be monotonous 2. Don't use unnatural accents 3. Neither too fast, nor too slow 4. Be enthusiastic – believe in what you’re speaking about vSmile - be natural - relax
- 39. Developing the right skills While Speaking - vConnect to the audience – add a little humour, add personal anecdotes and examples vMaintain eye contact vCheck whether you have been understood accurately or not vIn case of an interruption - do a little recap vGet feedback from students and trusted colleagues
- 40. Activity - What a life! vPick up a card and read it out aloud vListeners must ask you different questions. vUse your imagination to answer each question. vThe person with the maximum questions wins.
- 41. Activity - What a life! vI saw a UFO land in a field behind my house. v I was in prison last year. vI've been offered a role opposite my favorite star vI have a dog that speaks English better than me. vI finally won the lottery vI won a gold medal at the Nationals
- 42. Developing the right skills The Art of Listening “If we were supposed to talk more than listen, we would have been given two mouths and one ear.” Mark Twain
- 43. Developing the right skills While Listening vPay undivided attention to the speaker vAsk for clarification if you have failed to grasp the point vRepeat what the speaker has said to check vDon't glance here and there as it might distract the speaker. vDo not interrupt the speaker. vDo not jump to the conclusion that you have understood everything
- 45. Developing the right skills Posture vDon’t be rigid in your stance vNeither lean forward nor backward vHands in pockets or thumbs in the belt - complete no no
- 46. Developing the right skills Body Language:- vDon’t put on an “act”. vUse gestures that feel natural. vBe mindful of your hands at all times. vMovement helps – but don’t over do it. vMake eye contact
- 47. Tips and Tricks vWatch and show films/ clippings that model conversation skills vUse Technology- audiobooks - - apps - (Elsa, Say it, Howjsay) (Students can listen to or read along to improve pronounciation/ learn how to enunciate different words or phrases.
- 48. Tips and Tricks Use Active Listening Techniques vParaphrasing: The listener, in his or her own words, states an understanding of what has been heard and asks the speaker to verify the interpretation
- 49. Tips and Tricks Use Active Listening Techniques vDoor Opening - The listener invites the speaker to explain or elaborate. vThe listener shows interest and is involved in the process. Examples of door openers are : 1. Give me an example, 2. Please tell me more about it, 3. I’d like to hear more about this 4. I’m not sure I understand…
- 50. Tips and Tricks Use Non Verbal strategies vEye contact vNod your head vLean in vSmile vBody Language
- 51. Tips and Tricks Use Acknowledgement Responses vUse phrases like: 1. I agree.. 2. You are right.. vProbe the speaker 1. Ask questions
- 52. Tips and Tricks Remove roadblocks: vOnly physical presence vShowing disinterest through body language vBeing critical or having preconceived ideas
- 53. Improving Communication Skills vEstablish the ground rules for class discussion within the classroom. vEncourage all students to participate -avoid focusing on the students who are always willing to answer. vAssign frequent opportunities for small group discussion. vAdopt a policy of openness with your students. vBe a role model
- 54. Games you could use: vTaboo vCard Pieces vListen and Draw - requires participants’ full attention and active listening. vCommunication Origami - proves people understand and interpret things differently, even if given the exact same information. vGuess the Emotion vThe Guessing Game - aka Twenty Questions vTelephone Exercise - similar to Chinese Whispers
- 55. Questions???
- 56. THANK YOU COAE International Pvt. Ltd. (An ISO 17024:2012 and ISO 17021:2015 Accredited Certification Body) from National Accreditation Board for Certification Bodies (NABCB) & National Accreditation Board for Education & Training (NABET), Quality Council of India, (QCI) 23/1701, 7th floor, Tower-1, Express Trade Tower - 2, B-36, Sector-132, Noida 201301, India. Phone: +91. 120. 4202858 CRM: +91.9821799373 E-mail: crm@coaeint.com URL: www.coaeint.com