Center of Excellence for Enterprise Content Management: a how-to guide
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This document outlines best practices for creating an Enterprise Content Management (ECM) Center of Excellence (CoE). It discusses how the structure of a CoE may differ based on organization size, from a small organization where the CoE reports to IT, to a large one where it reports to a business unit. It provides an overview of the stages involved in establishing a CoE, from conducting assessments to developing a strategy and roadmap. The document also gives tips for operating a CoE such as ensuring buy-in, focus on process improvement, and documenting activities. It concludes by describing the end-to-end CoE services offered by Kanayma LLC.
Center of Excellence for Enterprise Content Management: a how-to guide
- 1. https://kanayma.net Enterprise Content Management Center of Excellence A How-to Guide to Create an CoE for ECM Joaquin Marques Founder and CEO Kanayma LLC
- 2. Using ECM as an example CoE Evolution Agenda For an ECM CoE Proposed Organization What to Do and When to Do it CoE Strategy How to Do it CoE Best Practices Our CoE Services About Kanayma LLC
- 3. CoE Evolution Using ECM as an example
- 4. CoE Evolution Using ECM as an example In a large organization, the ECM CoE no longer reports to IT but to a business organization such as the Technical Operations and Competence group, to ensure business alignment. In large organizations, a VP of IT replaces Steering Committee in supervising ECM CoE to enforce business alignment In a mid-sized organization the Executive Steering Committee ensures business alignment. Whole ECM CoE group reports to IT. Clear separation between core ECM operational and technical roles under a Director of Information Management. This separation of business alignment and technical execution ensures that ECM solutions focus on providing business value In a small organization the Executive Steering Committee ensures business alignment. Whole ECM CoE group reports to IT. ECM Program Manager and IT Manager share accountability for managing ECM Operations to ensure the latter group meets business expectations. Even in a small organization there is a role dedicated to change management.
- 5. CoE Strategy/Timeline What to Do and When to Do it
- 6. CoE Strategy What to Do and When to Do It • Business Case for CoE • ECM Maturity Assessment • CoE Maturity Assessment • Goal and Task Prioritization • Planning and Roadmap • Developing Capabilities Matrix • Developing Strategy • Implementing and Deploying Strategy • Strategy Management • CoE Governance and Best Practices
- 7. CoE Timeline From Business Case to Deployment Week 1 Week 3 Week 4 Week 5 Business Case Maturity Assessments Goal/Task Prioritization Planning and Roadmapping Capability Matrix Week 6 Governance and Best Practices 6 Weeks
- 8. CoE Best Practices How to Do it
- 9. CoE Best Practices (1) How to Do It • Understand what CoE means to your organization • Ensure there is total buy-in from upper management • Create a CoE Charter and Mission Statement • A CoE is not an exclusive club: it is a service provider • Chose the CoE’s reach carefully – do not try to bite too much a • Use the best tools available • Concentrate on showing ROI at every step • Keep nimble and flexible • Hold everyone accountable • Document everything
- 10. CoE Best Practices (2) How to Do It • Define and understand your vision and goals • Collaborate with IT and business users • Understand your organization’s strengths, weaknesses and nee • Build a best practices repository • Leverage software tools to see lifecycle of process • Focus on process improvement
- 11. Proposed Organization For an ECM CoE
- 12. Proposed Organization For an ECM CoE
- 13. About Kanayma LLC Our CoE Services
- 14. Kanayma’s CoE Services End-to-End CoE Strategy Business Case Maturity Assessments Goal/Task Prioritization Planning And Roadmapping Capability Matrix Strategy Development Implementation Deployment Management Governance and Best Practices
- 15. Any Questions? Contact us to schedule a free 30 min conversation Joaquin Marques Founder and CEO Kanayma LLC joaquin@kanayma.net (561) 339-7897