Employee Communication & Role of HRM [MAY 2010]

1. CASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGENGINEERING MANAGEMENTSPRING – 2010HUMAN RESOURCE MANAGEMENTEMPLOYEE COMMUNICATIONFAHAD MAHMUD MIRZA

2. PROLOGUEHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGDISCUSSION BOARD The importance of HR’s role in communication to employees in their workplace...

3. The growing significance of communication in companies...

4. The appropriate means of communication for different HR issues...

5. Identify optimal communication methods to and from employees, and explain their potential advantages and difficulties...CEMany of life's failures are people who did not realize how close they were to success when they gave up...-Thomas A. EdisonFahad Mahmud MirzaWednesday, May 05, 20102

6. COMMUNICATIONHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGEmployee Communication is about the HR aspects of (i) communication from management to employees and, of course, (ii) employees to management...First Aspect: Downward Communication (management to employees)Second Aspect: Upward Communication (employees to management)The distinction between the two is for convenience only because in the end, most communication is really two-way. So, for example, briefings to employees about issues often provide opportunities for questions and feedback...CEBelieve in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy...-Norman Vincent PealeFahad Mahmud MirzaWednesday, May 05, 20103

7. COMMUNICATIONHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGManagers have to communicate with employees all the time at work. It is impossible to imagine them doing their jobs without talking to the employees that they work with. Plentiful communication with employees has been shown to be linked to good company performance. There are therefore both relatively informal as well as more formal communications to be considered under our general heading of ‘communication’. Smaller companies often rely on informal methods and have few, if any, formal methods of communicating with employees, which they may perceive as ‘bureaucratic’. In some cases, they prefer to encourage social events such as going to the pub for promoting mutual communicationCEWhen we learn something from each other, we're formed by the experience... we are authors of each other...-Doc SearlsFahad Mahmud MirzaWednesday, May 05, 20104

8. COMMUNICATION ASPECTSHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGDownward Communication- Workforce briefings for all or part of the workforce on key issues

9. Quality circles, regular meetings with all or part of the workforce

10. Appraisal interviews

11. Newsletters, electronic circulars and DVDs

12. Electronic communicationUpward Communication- Employee attitude surveys

13. Suggestion schemes

14. Employee forums

15. Project teamsCEThe fact is: work-life balance concerns are actually a luxury – “enjoyed” largely by people who are able to trade time for money, and vice versa...-Jack WelchFahad Mahmud MirzaWednesday, May 05, 20105

16. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGThe six major issues in communication are- Subject

17. Quality

18. Depth

19. Timing

20. Receptiveness

21. RegularityCEOnly he is successful in his business who makes that pursuit which affords him the highest pleasure sustain him...-Henry David ThoreauFahad Mahmud MirzaWednesday, May 05, 20106

22. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGSUBJECTWhat is communicated is perhaps the most important issue of all...Organizations can send messages to employees only on subjects which they choose to communicate with them. For example, certain information such as commercially important material may not be passed on to certain employees because the organizations do not trust them with it...CESuccessful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential...-John MaxwellFahad Mahmud MirzaWednesday, May 05, 20107

23. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGQUALITYThe information may not be consistent with other information employees have...(For example, they may have read sensational articles in newspapers about employment law)Employees may simply not believe the information... (For example, on important matters they might only believe the most senior managers)There may be too much information so that employees have problems in digesting it...The issues being communicated about may not in fact have been made clear to employees. Very often, managers think they have explained something whereas in reality employees are still quite unclear about the issues...CESuccess consists of going from failure to failure without loss of enthusiasm...-Winston ChurchillFahad Mahmud MirzaWednesday, May 05, 20108

24. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGDEPTHThe information may not be fit for its purpose – for example, it may be too detailed and confusing for those it is aimed at...It may, say, have been initially designed as a management circular, re-worked slightly and then circulated to part-time workers...CEI owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite...-G. K. ChestertonFahad Mahmud MirzaWednesday, May 05, 20109

25. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGTIMINGInformation may be released when leaked information has already reached employees as rumor, and it may then be treated with contempt.Information may be released too early or too late for different stakeholders... A good example here is redundancy information. Stock market rules prevent listed companies from making internal announcements on this before the stock market is told, because it is ‘price-sensitive’ information. On the other hand, employees are themselves sensitive when they read about their own redundancy in the newspapers.CEOnly the wisest and the stupidest of men never change...-ConfuciusFahad Mahmud MirzaWednesday, May 05, 201010

26. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGRECEPTIVENESSEmployees should feel that they are being listened to... Employees may voice their ideas but feel that they are not listened to, creating a negative effect amongst them and actually demotivating them...Action on their views may or may not be considered a good idea, but employees need feedback on them...CEThe secret of success is to do the common things uncommonly well...-John D. RockefellerFahad Mahmud MirzaWednesday, May 05, 201011

27. communication issues HUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGREGULARITYEmployees learn to trust the communication if it is regular and tells them the good and the not-so-good news...Regular communication means it is less likely that rumors which are quite incorrect circulate in workplaces...A balance must be struck between giving people information so regularly that they are swamped with it, and too infrequently so that uncertainty arises...CESuccess is simply a matter of luck. Ask any failure...-Earl NightingaleFahad Mahmud MirzaWednesday, May 05, 201012

28. HR LINGOHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGCOMPETITIVE SALARYWe remain competitive by paying less than our competitors...JOIN OUR FAST-PACED COMPANYWe have no time to train you...MUST BE DEAD-LINE ORIENTEDYou will be six months behind schedule on your first day...SOME OVERTIME REQUIEDSome time each night, some time each weekend...GOOD COMMUNICATION SKILLSManagement communicates, you listen, figure out what they want and do it...CAREER-MINDEDCEFemale candidates must be un-married, and should remain that way...Three FASTEST means of Communication: 1. Tele-Phone 2. Tele-Vision 3. Tell a WomanNeed still FASTER - Tell her NOT to tell ANYONEFahad Mahmud MirzaWednesday, May 05, 201013

29. ROLE OF hr managementHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGIn one perspective, communicating with employees is the business of all managers, and the HR professionals frequently see ‘communication’ as their job to communicate with employees... HR professionals are likely to play an important role in building other managers’ presentational and communications skills, since operational managers are often appointed mainly for other skills that they have, such as technical capacities...They may not have thought very much about the nature of their exchanges with other employees and may sometimes need help in developing their interpersonal skills more generally. Some may never have asked themselves the important question ‘Do my subordinates have reservations about talking to me?’ Further, because HR professionals have people issues at the forefront of their minds, they may advise on where and when sensitive meetings such as appraisals or disciplinary meetings might best be held...CEResisting change is like holding your breath, if you persist, you die...-Lao TzuFahad Mahmud MirzaWednesday, May 05, 201014

30. ROLE OF hr managementHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGSTRATEGIC LEVELAt the strategic level, the HR director, advised by other HR colleagues, will seek to influence corporate communications policies by advising on such matters as how and when major policy decisions (For example, on family-friendly working practices, training policy, redundancies, etc.) affecting employees are communicated...CETo improve is to change; to be perfect is to change often...-Winston ChurchillFahad Mahmud MirzaWednesday, May 05, 201015

31. ROLE OF hr managementHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGDAY-TO-DAY LEVELAt the more day-to-day level, HR professionals will act as advisers to individual operational managers on how to communicate to employees on issues such as their pension or legal rights, or alternatively communicate directly with individual employees on such subjects. These matters are of vital importance to employees, for whom areas like pensions and benefits packages are central issues. Getting communication right in these areas is therefore also at the centre of HR professionals’ jobs...CEThe secret of success is consistency of purpose...-Benjamin DisraeliFahad Mahmud MirzaWednesday, May 05, 201016

32. ROLE OF hr managementHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGADVISORY LEVELHR professionals sometimes have to advise both senior and operational managers on employees’ feelings on different subjects...It is usually HR professionals who are called on to run or at least to source and oversee employee attitude surveys, forums etc...To some extent, they may also try to act as employee advocates in order to maintain employee commitment and motivation...However, this role is in many ways difficult for HR professionals also trying to be business partners with senior management – they cannot substitute for elected employee representatives, who have less conflicting roles...CEThe difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will...-Vince LombardiFahad Mahmud MirzaWednesday, May 05, 201017

33. EMPLOYEE VOICE and hrHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGCommunicationfrom employees to the organizations they work for (as opposed to day-to-day communicationwith their operational managers), is known as ‘Employee Voice’...Employees clearly know a lot about how work is done, and are often in customer-facing roles. They are, therefore, in a position to help improve efficiency... Moreover, employees can have valid and useful ideas about the organization's strategic direction. However, many managers suggest the opposite and argue that employees’ ideas are mainly in theoperational area and, sometimes, operational managers can feel that it is they who have to improve efficiency because it is central to their jobs and they may therefore resist‘Employee Voice’...But the HR professional has to recognize and overcome this resistance; it can be difficult.CEDesire is the key to motivation, but it's the determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek...-Mario AndrettiFahad Mahmud MirzaWednesday, May 05, 201018

34. EMPLOYEE VOICE and hrHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGForms of Employee Voice-Open-Door Policies- Open-door policies are often advocated by senior managers as an ‘ideal’ way of dealing with employee concerns – and indeed they may be for them and for some employees...Suggestion Schemes- Suggestion schemes are a long-standing method of seeking employee views on how savings may be made, or how improvements could be made in work organization or service delivery...CEBe patient with yourself. Self-growth is tender; it's holy ground. There's no greater investment...-Stephen CoveyFahad Mahmud MirzaWednesday, May 05, 201019

35. EMPLOYEE VOICE and hrHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGForms of Employee Voice-Employee Attitude Surveys- Employee attitude surveys, like suggestion schemes, also have a long history and are becoming increasingly important in many organizations. They can have the advantage of getting a wide range of employee opinions on a range of subjects...Employee Forums- Many companies operate employee forums where small groups of employees meet with managers to discuss issues of mutual interest. Their scope can vary, from forums which deal only with production issues and are in reality close in nature to quality circles, to forums where no subject is ruled out of order...CEI am convinced that life is 10% what happens to me and 90% how I react to it...-Dr. Charles SwindleFahad Mahmud MirzaWednesday, May 05, 201020

36. EMPLOYEE VOICE and hrHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGForms of Employee Voice-Work/Project Teams and Group Meetings-This category includes many different types of meeting. Some work and project teams may be asked for their opinions on issues wider than just simple work problems as defined by management. Work teams are in some ways possibly the most important and successful form of employee communications, because this is where employees may be able to have the greatest impact on their daily working lives through chatting with their direct manager and making small suggestions for progress...CEI can live for two months on a good compliment...-Mark TwainFahad Mahmud MirzaWednesday, May 05, 201021

37. CONCLUSIONHUMAN RESOURCE MANAGEMENTCASE: CENTRE FOR ADVANCED STUDIES IN ENGINEERINGCommunication to employees is important because giving information to employees on issues such as business strategy and financial performance is linked to superior organizational performance...The subject, quality, depth and timing of information ‘cascaded’ down within organizations are important issues: information must be fit for purpose...Communication from employees is frequently done within strict limits imposed by management, and it is therefore important to recognize this and to provide opportunities for more wide-ranging expression of employees’ views...Employees need to feel that they are being listened to even though their concerns may appear ‘irrelevant’ or ‘trivial’ to the manager concerned...HR has a key role to play in improving communication, including by providing training and coaching for other managers and workers which can improve their informal and formal communication...CEWhen people work in a place that cares about them, they contribute a lot more than duty...-Dennis HayesFahad Mahmud MirzaWednesday, May 05, 201022

38. Co-operate with one another for virtue and heedfulness and do not co-operate with one another for the purpose of vice and aggression (5:2)-Al-Quran e HakeemTHANK YOU

Employee Communication & Role of HRM [MAY 2010]

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Employee Communication & Role of HRM [MAY 2010]