Ch02 Workplace Skills Rev
- 1. Chapter Two Workplace Skills
- 2. Objectives Develop a personal employment plan. Seek and apply for employment. Prepare a r é sum é and cover letter. Prepare for an employment interview. Accept employment. Understand how automotive technicians are compensated.
- 3. Objectives (Cont’d) Understand the proper relationship between an employer and an employee. Explain the key elements of on-the-job communications. Be able to use critical thinking skills and problem solving skills. Explain how you should look and act to be regarded as a professional.
- 4. Objectives (Cont’d) Explain how fellow workers and customers should be treated. Describe the information that should be included on a repair order. Explain how repair costs are estimated.
- 5. Self-Appraisal Questions Why am I looking for a job? What specifically do I hope to gain by having a job? What do I like to do? What am I good at? Which of my skills would I like to use at my job?
- 6. R é sum é Guidelines Make sure it is neat and easy to read. Use quality white paper. Keep it short – one page if possible. Use dynamic words to describe your skills and experience. Choose your words carefully. Make sure all information is accurate. Put the most important information at the top of the page.
- 7. R é sum é Guidelines (Cont’d) Design your r é sum é so it is easy to read. List only jobs you have had that relate to the one you are applying for. Do not repeat information. Proofread the entire document. Do not use “white-out.” Make extra copies.
- 8. Cover Letter Contents First paragraph – Tell the employer you are interested in working for them. Second paragraph – Sell yourself by addressing one or two of your qualifications. Third paragraph – Thank the employer for taking the time to review your r é sum é .
- 9. Common Interview Questions What can you tell me about yourself? Why are you interested in the job? What are your strengths and weaknesses? If we offer you a job, what can you offer us? Do you have any questions about the job?
- 10. Employer Responsibilities Instruction and supervision A clean, safe place to work Wages Fringe benefits Opportunity and fair treatment
- 11. Employee Responsibilities Regular and on-time attendance Following directions Responsibility Productivity Loyalty
- 12. Diagnostic Steps Gather information about the problem. Verify that the problem exists. Define the problem and when it occurs. Research all available information. Isolate the problem by testing. Pinpoint the cause of the problem. Locate and repair the problem. Verify the repair.
- 13. Repair Order Contents Information about the customer Information about the vehicle The customer’s concern or request An estimate of the cost of the repairs An estimated time of completion The customer’s signature
- 14. Repair Order
- 15. Summary An employment plan is an honest appraisal of yourself and your career hopes. A r é sum é and cover letter are personal marketing tools and may be the first look an employer has of you. A successful job interview requires good preparation.
- 16. Summary (Cont’d) As part of an employment agreement, your employer also has certain responsibilities to you, and you have responsibilities to the employer. Critical thinking is the art of being able to judge or evaluate something without bias or prejudice.
- 17. Summary (Cont’d) Professionalism is best displayed by having a positive attitude, displaying good behavior, and accepting responsibility. Good customer relations is a quality of good technicians and is based on respect. A repair order (RO) is a legal document used for many purposes.