Chan Siu Keung - CV IBM Mainframe Production Control & Senior Lead Operation Specialist
- 1. Chan Siu Keung 899/99, 9th Floor, The Start Estate@Narathiwas, No. 899/99 Narathiwas Rajanakarin Road, Yannawa, Bangkok 10120, Thailand (66) 92 261 9368 – Mobile (private) Email : chansiukeung@hotmail.com ______________________________________________________________________________________ Objective To incorporate my expertise in the field of Information Technology Infrastructure globally. Specialized in batch scheduling and support, batch monitoring and analysis, source code promotion, production control with problem fixing, project handling with enhancement and interested in providing good and efficient support to Applications, Users or IT Personnel, Test and User Acceptance as well Summary Constant and current experience on TWS batch handling and monitoring. Global production support with working in different locations : Hong Kong, Singapore, London, Zurich and Bangkok over 15 years, and implementation on migration activities for vary global projects : Data Center Consolidation, LPARs Migration, LSSP ( Leveraging Strategic Solution Program ) APAC, moving of APAC IB Legacy Applications, Decommission of LSSP APAC and APAC IB Legacy Rollback 3 years as Computer Operator for IBM Mainframe DOS/VSE, batch running and monitoring, daily business operations and appropriate escalation for any production problems 4 years as shift leader for IBM Mainframe VSE/ESA, provide operation support for daily business, operator education, procedures and manual setup, leading of the team to ensure batch running smoothly and appropriate escalation if any production issues 20 years as Production Controller/Operation Lead for IBM Mainframe MVS, OS/390 and Z/OS, utilized and managed job automation and scheduling, global production support for daily business, project handling and operation procedures/documents setup.1st level and 2nd level support for Data Center Operation including batch job execution.
- 2. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handing. IT Skill & Knowledge SKILLS DETAILS IBM Mainframe Operating systems VSE/ESA, MVS/ESA,OS/390,Z/OS, SYSPLEXs Language JCL : Job Control Language CA Products CA Scheduler, CA-7, CA-Dispatch, CASHR5 Third Party Tools NDM, CHGMAN, ENDEVOR, Mainview, RMM, HSMSCF, STARTOOL, Fileaid, ONDEMAND, Connect Direct , TWS OPC , Control-M, Control-D, ZTV File Registrator, SFTP and FTP, TSO, CICS
- 3. Working Experiences 1st Sep 2009 – 31st Aug 2015 IBM Solution Delivery Company Limited Thailand Job Title – Senior Project Manager ( 2009 – 2010 ) Senior Lead Operation Specialist ( 2010 – 2015 ) Responsibility/Role/Duties Job Description : 1) IT Infrastructure support / management and corresponding service & solution delivery 2) Mainframe operation leading and project management of Wave KT Project from Batch Operation point of view 3) Establishment of the agreement of Batch Execution Entry Criteria / Requirement between vendors and mainframe operation 4) Batch Scheduling of Job Scheduler - TWS/OPC & Control M Implementation 5) Close cooperate and coordinate with various vendors for various applications to work out the corresponding batch plan / batch schedule ( Logical & Physical Date of Batch ) for Batch Operation to support and execute the batch accordingly 6) Readiness tracking of test status with appropriate follow up 7) Definition of Milestones, provide the corresponding statistics & analyses reports for development and project team & test team as well 8) Responsible for the Quality Management in the batch area which includes daily analysis of all job-abends and monitoring trends in all test environments 9) Operation procedures / manual setup according to batch execution 10) Training of Datacenter Batch operators with appropriate technical support if required 11) Setup and delivery of Incident Report ( RCA ) of batch running status Responsibility : The project team works with various vendors who develop application to deploy the vendor applications into various test environments. Starting from validate vendor package, register and keep in secure repository with version control, deploy into test environments, coordinate with vendors to facilitate the test, track test status and timeline and support vendor on promote it into production environment.
- 4. Project Description • KT Wave Project for IBM major customer ( Kbank ) in Thailand • KT Wave 3 & Wave 4 KT Project - Conversion and Migration from Legacy SAFE application to Temenos Core Banking ( TCB ) system which is last for 5 years and expected to deliver at the end of 2015. • Manage and lead15 team members and resource allocation for supporting • W3 & W4 SIT / UAT / NFR / ORT / Mock Run Environment – Batch Scheduling of TWS/OPC & Control M Implementation ( Mainframe ) • W3 & W4 SIT / UAT / NFR / ORT / Mock Run Environment – Coordinate with various vendors for various applications to work out the corresponding batch plan ( logical & physical batch ) for EOS ( DataCenter Mainframe Operation Team ) to support and execute the batch accordingly 1st Apr 2008 – 31st Aug 2009 UBS AG ( Union Bank of Switzerland ) Singapore Job Title : IT - Production Control Rank : Associate Director Responsibility/Role/Duties • Perform TWS batch schedule implementation, enhancement and changes for Production and Testing phase • Supporting the testing on the Production Test System together with the Developers • Review, coordinate and efficiently implement major activities which includes MDP (Monthly Deployment Package) • Provide second level support on Production batch applications, rectify errors and perform root cause analysis • Ensures all services available based on the Service Level Agreements during the different time zones. • Definition of Milestones, provide statistics & analyses for development and project teams • Close cooperation with development and projects in order to apply changes • Manages and collaborates on all projects and major tasks on z/OS mainframe environment. • Responsible for the Quality Management in the batch area which includes daily analysis of all job-abends, monitoring trends, implement changes in order to improve the quality in the batch production Project Description • LSSP ( Leveraging Strategic Solution Program ) APAC • Moving of APAC IB Legacy Applications • Decommission of LSSP APAC
- 5. • APAC IB Legacy Rollback 1st Apr 2003 – 31st Mar 2008 UBS AG ( Union Bank of Switzerland ) Zurich Job Title : IT - Production Control / Operation Lead Rank : Authorized Officer Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling • Batch support, batch scheduling and batch automation setup in test and production environment which work out with application developers and project team • Batch monitoring and batch tuning in order to meet the SLA Project Description • Data Center Consolidation of Asia Pacific • LPARs Migration • Job Scheduler Conversion – CA Scheduler to TWS/OPC 2002 - 2003 UFD AG Zurich Job Title : IT Application Support Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling • Batch support, batch scheduling and batch automation setup in test and production environment which work out with application developers and project team • Batch monitoring and batch tuning in order to meet the SLA
- 6. 2001 – 2002 Perotsystems AG Zurich Job Title : IT Application Support Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling • Batch support, batch scheduling and batch automation setup in test and production environment which work out with application developers and project team • Batch monitoring and batch tuning in order to meet the SLA 1999 - 2001 Perotsystems London Job Title : DataCenter Operation Support Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling • Batch support, batch scheduling and batch automation setup in test and production environment which work out with application developers and project team • Batch monitoring and batch tuning in order to meet the SLA 1997 - 1999 Perotsystems Singapore Job Title : DataCenter Operation Support Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling • Batch support, batch scheduling and batch automation setup in test and production environment which work out with application developers and project team • Batch monitoring and batch tuning order to meet the SLA
- 7. 1995 – 1997 Computer Power Hong Kong Job Title : Computer Operator Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling 1991 – 1995 Swiss Bank Corporation Hong Kong Job Title : IT - Production Controller Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling 1987 - 1991 Shui On Contractors Limited Hong Kong Job Title : IT - Production Controller Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling 1984 - 1987 Wing On Computer Systems Limited Hong Kong Job Title : Computer Operator Responsibility/Role/Duties • 1st level and 2nd level support for Data Center Operation including batch job execution. Leading and managing the daily business of operation, problem and issue shooting with appropriate escalation and ticket system handling
- 8. 1982 - 1984 China Airlines Hong Kong Job Title : Ground Service Agent Education Qualification and Certificate 1970 - 1976 Chi Kit Primary School ( Hong Kong ) 1976 - 1981 Cognitio College ( Hong Kong ) 1981 - 1982 Wellington Institute ( Hong Kong ) Hong Kong Certificate of Education 1982 Personal Information Last Name : CHAN First Name : Siu Keung Sex : Male Status : Married Date of Birth : 19th May 1963 Place of Birh : Hong Kong Nationality : British National (Overseas) Passort No. : 501280985 Languages known : Chinese and English