Changing Hospitality with Streamlined Data and Payment Processing / Webinar
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The webinar discussed challenges in data and payment security for the hospitality industry. It highlighted how cloud solutions can help hotels avoid liability risks by utilizing integrations. The webinar also explained why bringing payments to consumers through mobility solutions provides more transparency and control for guests. Additionally, it emphasized the importance of using a multi-layered approach like EMV, P2PE and tokenization to better secure guest card data. The webinar provided an overview of these topics and took polls to engage participants on key issues regarding security strategies.
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The Challenges the Hotel Industry is Facing in Regards to Data and
Payment Security
● [Christian] Payment Data Security in the hospitality industry has become immensely complex.
Technology, PCI and Card Brand rule changes, and new system threats and vulnerabilities that are
constantly evolving make choosing the right security strategy challenging.
● [Allen] Payment security, speed and efficiency are imperative to ensuring enhanced guest experiences.
However, taking the card away to process payment is not secure, fast or efficient. Bringing payment to
the consumer will offer guests these things and more.
● [Motti] - The challenges today for any industry, are mainly around organized crime rings with financial or
espionage motives, looking to obtain data sets containing payment and client information. In addition,
hoteliers are dealing with changing needs, such as card not present transactions, mobile payments, multi
systems (not always owned by the same entity) and more.
With the ever growing need for hotels to maintain their relationships with their guests and build trust to
maintain their branding, this becomes a very difficult task, using older technologies and processes](https://image.slidesharecdn.com/streamlingingdataandpaymentprocessing-hospitalitywebinarfinal-170302192311/85/Changing-Hospitality-with-Streamlined-Data-and-Payment-Processing-Webinar-4-320.jpg)
Changing Hospitality with Streamlined Data and Payment Processing / Webinar
- 1. 1 Allen Friedman Vice President, Payment Solutions Ingenico Group, NA Christian McMahon Director of Product Management Company Motti Tadmor Director of Engineering StayNTouch
- 2. 2 Webinar Agenda (5 Key Take-aways) ● The challenges the hospitality industry is facing in regards to data and payment security ● How cloud solutions allow hotels to avoid liability risks by utilizing integrations ● Why it's beneficial to be able to bring payments to the consumer through mobility (makes the process more transparent and gives guests more control with transactions) ● The importance of a multi-layered security approach to securing guest card data (EMV, P2PE and Tokenization) ● Choosing the right technology for your property
- 3. 3 Audience Poll #1 Does your hotel deploy a multi-layered security approach to secure guest card data? A. Yes B. Somewhat C. No D. I’m not sure
- 4. 4 The Challenges the Hotel Industry is Facing in Regards to Data and Payment Security ● [Christian] Payment Data Security in the hospitality industry has become immensely complex. Technology, PCI and Card Brand rule changes, and new system threats and vulnerabilities that are constantly evolving make choosing the right security strategy challenging. ● [Allen] Payment security, speed and efficiency are imperative to ensuring enhanced guest experiences. However, taking the card away to process payment is not secure, fast or efficient. Bringing payment to the consumer will offer guests these things and more. ● [Motti] - The challenges today for any industry, are mainly around organized crime rings with financial or espionage motives, looking to obtain data sets containing payment and client information. In addition, hoteliers are dealing with changing needs, such as card not present transactions, mobile payments, multi systems (not always owned by the same entity) and more. With the ever growing need for hotels to maintain their relationships with their guests and build trust to maintain their branding, this becomes a very difficult task, using older technologies and processes
- 5. 5 Cloud Solutions: Lifting The Burden off of Hotels -Motti Tadmor
- 6. 6 How to lift the burden off ● Choose something that is not physically in the hotel and cannot be “grabbed” by someone ● Choose well known and proven solutions - choose what works ● Choose the solution that fits your own operation, don’t go over your head ● Choose what allows you to satisfy your clients while staying secured
- 7. 7 Choosing a solution When choosing solutions for hotels ask yourself ● Staff involvement? ● Extra hardware? ● Security risks? ● Industry standard?
- 9. 9 Signs for a good solution The solution chosen will ● Use technologies to lift the burden off of your property - no special hardware needed in cloud ● Use secure methods to keep data safe ● Allow you to focus on the business while seamlessly taking care of operations
- 10. 10 Audience Poll #2 What percentage of regions outside of the US use pay-at-the-table solutions? A. None, it’s a brand new concept B. 25% C. 50% D. 75% E. 100%
- 11. 11 Mobility: Offering Guests Transparency and Control over Payment Processes -Ingenico Group
- 12. 12 Traditional Hospitality Environment What’s wrong with this process
- 15. 15 Pay-at-Location Improves Payment Processing
- 16. 16 Pay-at-Location Improves Payment Processing
- 17. 17
- 18. 18 Choosing The Right Technology For Your Hotel ● Ingenico Group has a variety of seamless and secure payment options to help you bring the point of sale to the point of service ○ Wireless terminals ○ mPOS terminals ○ Bluetooth ○ WiFi ○ 3G
- 19. 19 Audience Poll #3 When it comes to front desk EMV chip vs. touchless Card on File check ins, is the chargeback liability shift or the guest convenience/experience more important to you? A. Chargeback liability shift B. Guest convenience/experience
- 20. 20 The importance of a multi-layered security approach to securing guest card data - Merchant Link
- 21. 21 Hotel System Complexity • Most modern PMS have many reservation interfaces to accept bookings from many channels • Many hotels also have restaurant, retail, and other POS concepts on property that feed data to the PMS • Back Office processes and systems are often overlooked when considering the PCI remediation • Deploying tokenization to all interfaces can be challenging due to cost and partner limitations
- 22. 22 Other Security Technologies •Mobile check in •Virtual Credit Cards •Alternate forms of Payment •Biometrics Payments Security in Lodging Tokenization -> P2PE -> EMV EMV P2PE Tokenization
- 23. 23 Card Present • Chargeback and Liability Protections • EMV Deployment Cost Impacts Tokens Liability Shift Chargeback Protection EMV PrePayments Card Not Present • Fee/Interchange Impacts • Chargeback and Liability Impacts • Change in Guest Experience • Change in Accounting Procedures Card on FileGuest Facing Chargebacks Opposing Forces Rising
- 24. 24 validated Encryption Rules and Mandates Device Choices Customer Verification Alternate Payments Communications Security Check-in Options TransactionVault®, TransactionShield®, TransactionLink™, and BizPortal™ are trademarks of Merchant Link and/or its affiliates. All other product and brand names are or may be trademarks of their respective owners. Information Overload
- 25. 25 Choosing the Right Technology ● Finding the right solutions for Payment security in the hospitality environment can be very difficult ● finding trusted advisors and people that you can consult with is the most valuable path to success
- 26. 26 Questions
- 27. 27 Thank You Please send any additional questions or comments to info@stayntouch.com Webinar recording and presentation will be available to all attendees and non-attendees within 24 hours