Chap9: Communicating in Groups
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A group is defined as a collection of three or more individuals who collaborate to achieve a common purpose, with effective communication playing a key role. Healthy groups are characterized by ethical goals, interdependence, cohesiveness, accountability, and synergy, developing norms and ground rules to enhance their functioning. The document also outlines the stages of group development—forming, storming, norming, performing, and adjourning—while detailing various types of groups, including family, social friendship, support, interest, service, and work groups.
Chap9: Communicating in Groups
- 2. Groups Group - A collection of three or more people who interact and attempt to influence each other in order to accomplish a common purpose. Group communication - All the verbal and nonverbal messages shared with or among members of a group. Healthy group - A group characterized by ethical goals, interdependence, cohesiveness, productive norms, accountability, and synergy.
- 3. Characteristics of a Healthy Group Ethical goals Healthy groups have goals that benefit the members and the larger society. Interdependent - Members rely on each other’s skills and knowledge Cohesiveness - The force that brings group members closer together Team-building Activities - Designed to build rapport and develop trust
- 4. Characteristics of a Healthy Group Develop and abide by productive norms - Expectations for the way group members will behave while in the group Ground rules - Prescribed behaviors designed to help the group meet its goals and conduct its conversations Accountability - Group members held responsible for adhering to the group norms and working toward the group’s goal Synergy - Multiplying force of a group working together that results in a combined effort greater than any of the parts
- 5. Stages of Group Development Forming - Initial stage characterized by orientation, testing, and dependence Storming - Characterized by conflict and power plays as members seek to have their ideas accepted and find their place within the group Groupthink - Deterioration of mental efficiency, reality testing, and moral judgment that results from in-group pressure to conform Norming- Group solidifies its rules for behavior, resulting in greater trust and motivation to achieve the goal
- 6. Stages of Group Development Performing- The skills, knowledge, and abilities of all members are combined to overcome obstacles and meet goals Adjourning - Members assign meaning to what they have done and determine how to end or maintain interpersonal relations they have developed
- 7. Types of Groups Family - A group of intimates who through their communication generates a sense of home and group identity, complete with strong ties of loyalty and emotion, and experiences a history and a future Social friendship group - Comprised of friends who have a genuine concern about each other’s welfare and enjoy spending time together Support groups - People who come together to bolster each other by providing encouragement, honest feedback, and a safe environment for expressing deeply personal feelings about a problem common among members
- 8. Types of Groups Interest group - Comprised of individuals who come together because they share a common concern, hobby, or activity Service group - Comprised of individuals who come together to perform hands-on charitable work, or to raise money to help organizations that perform such work
- 9. Types of Groups Work group - Collection of three or more people formed to solve a problem Work group goal - Future state of affairs desired by enough members of the group to motivate the group to work toward its achievement Heterogeneous group - Various demographics, levels of knowledge, attitudes, and interests are represented Homogeneous - Members have great similarity
- 10. Thank You