chapter 1 intro-sysadmin and network admin.ppt
- 2. Section Overview What is a System Administrator? Personal Perspectives Ethics Documentation
- 3. What is a System Administrator? Someone who takes care of the systems others are using. System Running Smoothly and Efficiently Users able to work in Easy and Efficient Manner
- 4. “My job is like an airplane pilot's -- When I'm doing it well, you might not even notice me, but my mistakes are often quite spectacular.” Source: Unknown
- 5. System Administration Tasks User Management Hardware Management Software Management System Monitoring & Troubleshooting Documentation & Help Desk Backups Automation, Planning, Policies, and Auditing Firefighting!!!
- 6. The Good… Lots of variety Challenging Pays well Very employable
- 7. The Bad… Annoying at times Users Management Vendor Tech Support Long hours May not be your only job
- 8. And the Ugly… Most people don’t understand the job When things go well… Go unnoticed “They don’t do anything” Game players Web Surfers, Facebook, etc. Important to document everything
- 9. And the Ugly (Con’t.)… When there is a problem… Everyone is looking for you Highly stressful Some blame you for the problem May graduate to “Miracle Worker” status once problem is fixed
- 10. Sage Advice… Kirk: “Scotty, Do you always multiply your repair estimates by a factor of four?” Scotty: “How else to maintain my reputation as a miracle worker?” ~Star Trek IV “Starship captains are like children. They want everything right now and they want it their way. The secret is to give them what they need, not what they want.” ~ST:TNG - Relics
- 11. SAGE/LOPSA Code of Ethics Professionalism Personal Integrity Privacy Laws and Policies Communication System Integrity Education Responsibility to Computing Community Social Responsibility Ethical Responsibility “The greater the power, the more dangerous the abuse” ~Edmund Burke
- 13. Documentation Enables you to recreate system Contents include Configuration information Policies and procedures Useful commands and resources Daily log of modifications Wikis Request/Ticket Systems
- 14. Wiki Software Wiki software (also known as a wiki engine or wiki application is collaborative software that runs a wiki, i.e., a website that allows users to create and collaboratively edit web pages via a web browser. A wiki system is usually a web application that runs on one or more web servers. The content, including all current and previous revisions, is usually stored in either a file system or a database. Wikis are a type of web content management system, and the most commonly supported off-the-shelf software that web hosting facilities offer. There are currently dozens of actively maintained wiki engines, in a variety of programming languages, including both open source and proprietary applications.
- 15. Wiki Software … These vary widely in their platform support, their support for natural language characters and conventions, and in their assumptions about technical versus social control of editing.
- 17. Issue tracking system An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data.
- 18. Ticket Systems
- 19. Conference!!!
- 20. What is The Role Of the System Administrator? The person who is responsible for setting up and maintaining the system or server is called as the system administrator. Duties of a system administrator User administration (setting up and maintaining account) Maintaining system Verify that peripherals are working properly Quickly arrange repair for hardware in occasion of hardware failure Monitor system performance Create file systems System Administrators in More Detail
- 21. … Create a backup and recover policy Monitor network communication Update system as soon as new version of OS and application software comes out Implement the policies for the use of the computer system and network Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems) Documentation in form of internal wiki Password and identity management
- 22. Scope: System Administrators are not… Cookie cutting software engineers. Developers. It is not usually within your duties to design new applications software. But, you must understand the behavior of software in order to deploy it and to troubleshoot problems, and generally should be good at several programming languages used for scripting or automation of routine tasks such as shell, awk, perl, python etc.
- 23. Sysadmins Code of Ethics USENIX grants permission to reproduce this Code in any format, provided that the wording is not changed in any way, that signatories USENIX, LISA, and LOPSA are included, and that no other signatory or logo is added without explicit permission from the copyright holders. We as professional System Administrators do hereby commit ourselves to the highest standards of ethical and professional conduct, and agree to be guided by this code of ethics, and encourage every System Administrator to do the same.
- 24. Sysadmins Code of Ethics … PROFESSIONALISM I will maintain professional conduct in the workplace and will not allow personal feelings or beliefs to cause me to treat people unfairly or unprofessionally. PERSONAL INTEGRITY I will be honest in my professional dealings and forthcoming about my competence and the impact of my mistakes. I will seek assistance from others when required. I will avoid conflicts of interest and biases whenever possible. When my advice is sought, if I have a conflict of interest or bias, I will declare it if appropriate, and recues myself if necessary.
- 25. Sysadmins Code of Ethics … PRIVACY I will access private information on computer systems only when it is necessary in the course of my technical duties. I will maintain and protect the confidentiality of any information to which I may have access, regardless of the method by which I came into knowledge of it. LAWS AND POLICIES I will educate myself and others on relevant laws, regulations, and policies regarding the performance of my duties.
- 26. Sysadmins Code of Ethics … COMMUNICATION I will communicate with management, users, and colleagues about computer matters of mutual interest. I will strive to listen to and understand the needs of all parties. SYSTEM INTEGRITY I will strive to ensure the necessary integrity, reliability, and availability of the systems for which I am responsible. I will design and maintain each system in a manner to support the purpose of the system to the organization.
- 27. Sysadmins Code of Ethics … EDUCATION I will continue to update and enhance my technical knowledge and other work-related skills. I will share my knowledge and experience with others. RESPONSIBILITY TO COMPUTING COMMUNITY I will cooperate with the larger computing community to maintain the integrity of network and computing resources. SOCIAL RESPONSIBILITY As an informed professional, I will encourage the writing and adoption of relevant policies and laws consistent with these ethical principles.
- 28. Sysadmins Code of Ethics … ETHICAL RESPONSIBILITY I will strive to build and maintain a safe, healthy, and productive workplace. I will do my best to make decisions consistent with the safety, privacy, and well-being of my community and the public, and to disclose promptly factors that might pose unexamined risks or dangers. I will accept and offer honest criticism of technical work as appropriate and will credit properly the contributions of others. I will lead by example, maintaining a high ethical standard and degree of professionalism in the performance of all my duties. I will support colleagues and co-workers in following this code of ethics.