Chapter 1The Context of Systems Analysis and Design Methods.docx

Chapter 1
The Context of Systems Analysis and Design Methods
McGraw-Hill/Irwin
Copyright © 2007 by The McGraw-Hill Companies, Inc. All
rights reserved.
1
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1-2
___________________
Phone: Fax:

Internet:
Intranet: DATE OF REQUESTSERVICE REQUESTED FOR
ORGANIZATION
Okay let's look at the first part of the request for information
services document. Where you see the dotted line I want you to
come up with a title for this project. Then you can put your
phone or made up phone and fax number. You will also need to
enter a website -- where you plan to house these document --
this should be your Canvas address (URL) and your internet and
intranet in this case can be the same web address. You must
also enter the date you are beginning the request for this
project. You must identify the part of the organization, based
on the case study, that is requesting this service.
2
1-3
SUBMITTED BY (key user contact) EXECUTIVE SPONSOR
(funding authority)Name Name Title Title Office Office
Phone Phone
The second aspect of this this form is who is this form being
submitted by, based on the case study. Give their name, title,
office location and phone number. Same way you are going to
identify who is going to be ultimately responsible for funding
this project -- giving them a name, a title, and office and a
phone number as derived from the case study.
3
1-4
Information Strategy Planning

Enhancement
Business Process Analysis and Redesign
Maintenance (problem fix)
New Application Development
Other (please specify )
Existing Application
Not Sure
Not Sure
TYPE OF SERVICE REQUESTED:
On the third section of this document you are going to define
the type of request you are making for change.
Is it an information strategy you are looking for: getting
together and discussing the problem. Does it revolve around an
existing application? Are you looking for an enhancement to
the system; whether it is and enhancement or maintenance
problem and if you not sure, then denote that? Are you asking
for a new application development in the form of maintenance
if so check that off and if not, then specify that and once again
if you don't know then check that option?
4
1-5BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR
DIRECTIVE (attach additional documentation as necessary)

In the brief statement of the problem, opportunity or directive
section of the document write me about a paragraph or two
paragraphs ; explaining what is the problem that you wish to
solve for this corporation based on the case study.
5
1-6BRIEF STATEMENT OF EXPECTED SOLUTION
In the section "the brief statement of expected solution:
Write one paragraph, well structured, defining what you expect
the solution to provide the company in the way of deliverables.
How you would go about solving the problem in an overview
format.
Hint don't forget about security.
6
1-7ACTION (IT Office Use Only)
Feasibility assessment approved

Assigned to ______________
Feasibility assessment waived
Approved Budget $ ____________ _____
Start Date _________ ___
Deadline ________ __
Request delayed Backlogged
until date: ______________
Request rejected Reason:
______________________________
Authorized Signatures:
______________________________ _________________
_______ _______ _______
Project Executive Sponsor
Okay, the only thing that has to be filled out in her is the start
date -- which should be the first day of the class and end date –
which is the last day of classes for the semester. (Because we
know that this semester has to come to an end at some point.)
7
1-8
Okay, this is the problem statement matrix document. What you
should notice in the first lines is where it reads project enter the
title for this project. Where it ask for the project manager enter
my name (in case you don't know my name -- I am Barbara
Brazon). Where it says created by I expect you to put your
name. Last updated by -- enter your name again and the date
you are working on this document goes under the date created
entry area. The date last update is same as the previous date --

unless you are doing a rewrite.
8
1-9
Now drop down to the lower half of the document in the section
titled, Brief statement of Problems, Opportunity or Directives --
you will see in that first column/first line of this portion of the
document is a little an example of a problem. What I expect
you to do in this first column is identify 5 problems mention in
the case study. In the second column labeled urgency identify
the time period in which you feel this needs to be completed. In
the third column labeled Visibility identify the impact of the
problem -- high, medium or low. In the fourth column labeled
annual benefits -- give me an idea of what this problems
resolution would save the company in dollars -- give me a
guesstimate. Then in the fifth column rank your problems in
the need of resolution. Finally in the sixth column -- what is
your proposed means of solution -- keep it short and sweet.
Because your project could get killed at this point.
9
SADM 7/ed – ESSS CASE STUDY - Introduction
Page: I-1
ESSSEMPLOYEE SELF SERVICE SYSTEMINTRODUCTION
I
n this section you will learn the necessary background
information to be able to complete the milestones of this case
study. This information includes a history of the business, a

description of the business’s current facilities, and the
descriptions of the problems that triggered the project.
· Case Background
A-1 Information Systems (IS) headquartered in Orlando,
Florida, employs approximately 4,100 employees throughout the
United States. A-1 IS provides leading edge technologies,
distributed computing, mainframe, micro, communication, and
consulting services to its parent company A-1 Corporation,
headquartered in Bethesda, Maryland, as well as to external
customers including the U.S. government. In addition A-1 IS is
responsible for the development and support of all the internal
systems that support their day-to-day business processes and
operations.
A-1 IS currently operates in five sites across the nation and they
are as follows:
Sunnyvale
CA
Orlando
FL
Denver
CO
Marietta
GA
Valley Forge
PA
Sunnyvale, CA -
725 employees
Denver, CO -
770 employees
Valley Forge, PA -
1,056 employees

Marietta, GA -
171 employees
Orlando, FL -
1,475 employees
Each site is responsible for servicing and supporting the
customers in its region as well as its internal employees.
A-1 IS has experienced a 15 percent increase in employees over
the past two years, and long-range projections show that trend
continuing for the next three years.
· Organization Structure
A-1 Information Systems
· Information Systems Facilities
The information architecture for A-1 IS uses the following
standards:
PCs
· Each technician works uses a Dell notebook:
· Pentium M class machines with 512 MB RAM, 30-50 GB hard
drives
· The bookkeeper/receptionist has a Dell Optiplex desktop
running a Pentium 4, 256 MB RAM, and an 80 GB hard drive:
· Operating systems - MS Windows Windows XP Professional
· Tools - MS Office 2003 suite plus other software depending
on use
· Internet Browser – IE 6 and Mozilla FireFox
· E-mail Client - Mozilla Thunderbird

· Various inkjet and laser printers
Servers
· Dell PowerEdge 2800 Server
· 1 GB of RAM, 80 GB RAID-5 hard drive storage
· Operating system - MS Windows Server 2003
· Providing DHCP, Security, and Internet Access, and Database
Management (SQL Server 2000)
· Dell PowerEdge 1850 Server
· LAN – Each office employs a wired and wireless Ethernet
LAN
· WAN – A VPN connects each office to the main office in
Orlando
*** Notes:
Each site has comparable hardware and software, and the
employee to micro ratio is 1-to-1.
Many employees, including most managers, use Dell notebook
with docking stations as their desktop computer. Each notebook
is comparable to Dell desktop specifications.
· The Problem
Due to the tremendous growth the company has experienced in
recent years, it has recognized that to ensure the continued
success of servicing internal as well as external customers, it
needed to develop a strategic plan and vision for the use and
modernization of its computing resources. The challenges of
creating centralized systems across all five IS sites to support
business practices that are common if not identical across the

sites further emphasize the need.
In January 2015 a strategic plan to modernize the company’s
resources was presented to executive management. This
document included a multi-phased plan to reengineer the current
systems to use state-of-the-art technology and to provide a
showcase of systems that eventually could be delivered across
the whole corporation.
Phase 1 of the plan consisted of reengineering all systems
related to Human Resources, which included employee
information, time and attendance, and payroll. Task 1 of this
phase is the development of the Employee Self-Service System
(ESSS), a system that will house the repository of employee
master data. This system would provide the capability for each
employee to maintain his or her own information regarding
address and telephone numbers, emergency contact information,
payroll deduction options, and savings bond purchases.
Current practices now have each of these changes being
processed by an extensive manual effort in which Human
Resource administrators fill out forms and input the data. This
manual effort often results in a time lag of several days between
the time the employee submits the forms and the update of the
information in the computer. This delay has caused several
problems, including unacceptable lag time in implementing
payroll deduction changes and company mailings (including pay
checks) being sent to the wrong address. Another problem of the
present system is the employee directory, which is printed every
six months. It seems to be out-of-date as soon as it arrives with
missing information on new employees, and incorrect
information on employees who have changed addresses or been
transferred.
The plan for the new system is to provide the capability for an
employee to update data themselves in real time, the problems
mentioned above can be reduced, if not eliminated. The printed
employee directory will be replaced by an intranet-based online

directory that will be driven by the ESSS database and always
up-to-date.
Prepared by Gary B. Randolph for
Systems Analysis & Design Methods 7ed
by J. L. Whitten, L. D. Bentley, & K. C. Dittman
Copyright Irwin/McGraw-Hill 2007
_1027712149.doc
Sunnyvale
CA
Orlando
FL
Denver
CO

Marietta
GA
Valley Forge
PA
Sunnyvale, CA -
725 employees
Denver, CO -
770 employees
Valley Forge, PA -

1,056 employees
Marietta, GA -
171 employees
Orlando, FL -
1,475 employees
SADM 7/ed - ESSS CASE STUDY - Milestone 1: Scope
Definition
Page: 1-1
ESSSMILESTONE 1 – SCOPE DEFINITION
· Synopsis
T
he purpose of the preliminary investigation phase is threefold.
First, it answers the question, “Is this project worth looking at?”
To answer this question, this phase must define the scope of the
project and the perceived problems, opportunities, and
directives that triggered it.

In this milestone you will prepare a Request for System
Services, which is the trigger for the Preliminary Investigation
Phase. Also, you will use fact-finding techniques to extract and
analyze information from an interview to determine project
scope, level of management commitment, and project feasibility
for the Employee Self Service System (ESSS). With these facts
and facts obtained from the Case Background, you will have the
necessary information to complete the Problem Statement
Matrix and construct the Project Feasibility Assessment Report.
· Objectives
After completing this milestone, you should be able to
· Complete a Request for System Services form, which triggers
the preliminary investigation phase.
· Analyze a user interview and extract pertinent facts, which can
be used to assess project feasibility.
· Complete a Problem Statement Matrix documenting the
problems, opportunities, or directives of the project.
· Prepare and understand the structure and content, of the
Project Feasibility Assessment Report.
· Prerequisites
Before starting this milestone the following topics should be
covered:
1. The preliminary investigation phase — Chapters 3 and 5.
2. Optional: project management — Chapter 4.
· Assignment
We have been contacted by Mr. Jack Mills, the vice president of

Human Resources for A-1 Information Systems, to analyze how
A-1 IS manages its employee information and to design an
appropriate system. In this assignment you first need to assist
Jack Mill’s subject matter expert Dottie Jones in preparing a
Request for Systems Services. Secondly, by analyzing the
interview transcripts, you must determine the feasibility of the
project, level of management commitment, and project scope by
using fact-finding techniques and the necessary communication
skills to compose the Problem Statement Matrix and, as an
advanced option, the Project Feasibility Assessment Report.
Mr. Mills was gracious enough to allow us to record our
interview session and Exhibit 1.1 is a copy of the transcripts.
Refer to the Case Background found in the Introduction and the
interview transcripts for the information necessary to complete
the following activities.
· Activities
1. To complete the Request for System Services form, use
primarily the information from the case background. Make
assumptions where necessary.
2. To complete the Problem Statement Matrix, use the interview
with Jack Mills and the case background as your information.
Make assumptions where necessary. Place yourself in the shoes
of Jack Mills. Which problems do you believe have the highest
visibility, and how should they be ranked? Try to determine the
annual benefits. State assumptions and be prepared to justify
your answers! Finally, what would be your proposed solution
based on the facts you know now?
Your instructor will specify deliverable format and software to
be used. Deliverables should be neatly packaged in a binder,
separated with a tab divider labeled “Milestone 1,” and
accompanied with a Milestone Evaluation Sheet.

References and Templates:
Case Background
Workbook Introduction
Transcripts of Interview with Jack Mills
Exhibit 1.1
Templates
Located in the Case Study Folder under Templates and Rubric
Deliverables:
Request for System Services:
Due: _1/25/19_

Time:_______
Problem Statement Matrix:
Due: _1/25/19_
Minimum of 5 defined
Time:_______
ADVANCED OPTION
For the advanced option, prepare a Project Feasibility
Assessment Report. Use the information provided by the case
background, the user interview, and the completed problem
statement matrix. Be sure to include a Statement of Work and
Gantt charts for the project schedules. Information on the
Statement of Work and Gantt charts can be found in Chapter 4
of the SADM 7th ed. textbook.
Project Feasibility Assessment Report:

Due: __/__/__
Time:_______
Milestone’s Point Value:
_______
The following is a copy of the transcripts of an interview
between Mr. Jack Mills of A-1 Information Systems and Kira
Webster, who has just started with A-1 IS as a systems analyst.
This was the initial interview with Mr. Mills and its goal was to
obtain facts about the problems and opportunities that triggered
the project request, plus other general information that could be
used to prepare the Problem Statement Matrix.
Exhibit 1.1
Scene:
Kira Webster is meeting with Jack Mills, Vice President of
Human Resources for A-1 Information Systems, at his office.
Ms. Webster scheduled the interview with Mr. Mills in response
to his request for developing a new system to house employee

information.
Jack:
Good Morning! You must be Kira Webster.
Kira:
Yes, I am sir. Are you Mr. Jack Mills?
Jack:
Yes. Please call me Jack. I’m glad we could get together today.
Things are quite chaotic around here.
Kira:
What do you mean?
Jack:
Our executive steering committee is very anxious to set in
motion our plan for reengineering and modernizing our systems
and computing resources. The first phase of that plan
concentrates on Human Resources, and that is why you are here.
Kira:
That’s sounds like an enormous task, but I love challenges.
Jack:
It is monumental, but we tried to simplify the task by breaking
it up into smaller pieces. The first piece deals with the tracking
and management of employee information.
Kira:
What is your current system like?
Jack:
My Employee Relations manager, Dotty Jones, who by the way
will be your key user contact, explained the process in detail to
me yesterday. I don’t interact with it myself, but it appears

there are a lot of inefficiencies and its operating costs are
exorbitant. The system itself is a combination of manual and
automated processes. The automated processes reside in both
microcomputers and legacy mainframe systems.
Kira:
Will this system replace all the legacy systems?
Jack:
Not all of them initially. That is too big and risky of an effort
unless we were going to install an SAP or Peoplesoft product
and we can’t currently afford that. Right now we are
concentrating on reengineering the current employee
information system to meet our needs. If that means new
interfaces have to be built for the legacy payroll and time and
attendance systems, for the time being that’s fine.
Kira:
Could you please describe for me the business processes that
will be included in the system?
Jack:
I think the best way to explain the process is to start from the
beginning. The first day employees report to work they go
through an orientation program. During that program they are
required to complete some personnel forms that include
information such as addresses, phone numbers, emergency
contact information, and beneficiary information. They can also
elect to have various things deducted from their paychecks,
including United Way donations, parking, extra life insurance,
and the pre-tax medical reimbursement plan. This data is then
input into the legacy mainframe system by one of my
administrators. This is a COBOL-based system using, in my
opinion, obsolete database and file technology. I say that
because every time another system needs employee data, we
have to send them a sequential file sometimes daily, weekly, or

monthly. So we have multiple copies of employee information
throughout our systems, which may or may not be in sync.
Kira:
What do you mean by that?
Jack:
If employees need to change any of their personal information
that we have on file, they must complete a form and submit it to
us to be input into the system. Currently, it could be weeks
before that change gets distributed across all the necessary
systems. This is especially critical for payroll. People aren’t
very happy if they don’t receive their checks on time because
they have moved and the payroll system doesn’t have their
current address.
Kira:
I can understand that concern. You mentioned a micro
application. Where does that come into play?
Jack:
Oh. On a quarterly basis we produce and publish an employee
telephone listing, sort of a company telephone book, which
consists of the employee’s work telephone number and work
location. This information resides on a microcomputer that is
maintained by Alice Cockran, an administrator, who works for
Dotty. Because we are such a dynamic and growing company,
Alice spends 30 percent of her workweek maintaining the
information. Each quarter we produce 5,000 copies of the book
and distribute them across the company. Currently this process
costs the company $27,000 a year. The sad thing is, the book is
probably already out of date the day it is published.
Kira:
What do you mean?

Jack:
We are a large and growing company with sites all over the
nation. Every day at least someone is hired or transferred,
moves offices, or is terminated. These events all trigger a
change to the listing.
Kira:
It sounds like a losing battle.
Jack:
We do our best. Besides you are going to help us win it, right?
Kira:
I’m going to do my best! Why doesn’t the mainframe system
produce the telephone book instead of the micro system?
Jack:
Good question. The mainframe system doesn’t have all the
necessary employee information to produce the listing and I am
told that to add that capability to the mainframe system would
be quite an undertaking and costly.
Kira:
Why?
Jack:
Because it would require changing the current file structures,
which then requires changing all the programs, and so on. What
a nightmare! I know every time I ask to do an ad-hoc report my
IS rep cringes at the thought and gives me some excuse. You
would think that a system that costs over $300,000 a year just to
maintain and operate could produce reports when I needed them.
But the system’s current technology doesn’t support that type of
functionality. That’s why we need a new system!
Kira:

Is there at least an automated interface between the mainframe
system and the micro system?
Jack:
I wish there were! Currently we have to input the data twice,
once into the mainframe and then into the micro application.
Kira:
Let’s switch gears and talk about the people that use the
systems. You mentioned that Alice is responsible for the
telephone listing system. Who are the other people involved?
Jack:
If you really think about it, everyone is affected or uses the
system in some way, whether directly or indirectly. Currently
only Human Resources employees can directly use the systems.
But I would like to see that changed. There is no reason each
employee cannot be responsible for maintaining his or her own
information. I mean why can’t the employee get on the system
and input his or her own address or telephone changes? The data
would be more current and it would reduce the labor support in
my organization. Currently, to process each change in employee
information costs me $15 in labor and computing costs. We
processed 11,500 changes last year alone! That adds up to some
substantial costs.
Kira:
Before I forget to ask, may I have a copy of your organization
chart and who of your organization besides Dotty will be
working with me on this project?
Jack:
Good questions. I will have my secretary send you a copy of my
organization chart [the organization chart appears following the
interview]. Like I said before, Dotty Jones will be your direct
contact. Her phone is 838-1040 and she sits in office 1016. But,

I don’t have a problem with you talking to anyone in the HR
department if it will help you. By the way my phone number is
838-4456.
Kira:
Thank you. For this project to be a success we must work as a
team and you, the user, certainly must be involved. Now let’s
talk about the technology you are currently using. Does
everyone use a PC?
Jack:
Yes we do. We supposedly have the latest and greatest personal
computers that come with the standard word processor,
spreadsheet, and database. If you need detailed configuration
information, I’m sure Dotty can provide that to you.
Kira:
Do you have electronic mail and do you use the Internet?
Jack:
We are heavy E-mail users. I think we use Microsoft Exchange.
There are volumes of HR-related information on the Web that
have proven to be quite valuable, especially on legal issues.
Kira:
Should employees be able to access and change their
information from home using the Internet?
Jack:
I'm sure they'd like to. That way their spouses could be involved
with the process. But we provide the parent company with IS
solutions; we can't afford to have an incident of identity theft.
I'd like you to pursue something state-of-the-art for security –
maybe some biometric device that can be used in the office and
at home easily and cheaply.
Kira:
You mentioned that employees fill out forms to provide their

information. May I get samples of those forms?
Jack:
Sure. I will have Dotty get you some of the blank forms.
Kira:
If you don’t mind Mr. Mills, samples of completed forms can be
quite valuable, plus they may indicate other opportunities where
I can help.
Jack:
I don’t have a problem with that. But, you realize you will be
dealing with sensitive data and you must make a conscious
effort to respect that.
Kira:
I am fully aware of the ethics involved, Mr. Mills. I will be
professional.
Jack:
No doubt you will.
Kira:
I have just a few more questions so hopefully we won’t be much
longer.
Jack:
Shoot.
Kira:
You stated earlier that multiple sites existed; will all those sites
be using the system?
Jack:
We have five sites currently, here at Orlando, Denver,
Sunnyvale, Marietta, and Valley Forge. All of those sites will

use and currently use the system. Each site has a satellite HR
staff that processes the transactions for its respective
employees. All sites use the same type of equipment. When you
buy in large volumes you get big discounts.
Kira:
I see. Which site currently is responsible for technical support
of the system?
Jack:
Orlando.
Kira:
Will that still be the case for the new system?
Jack:
I have every reason to believe so unless the technical people tell
me differently. Right now all production employee data is
housed in Orlando.
Kira:
Can we talk a few minutes about the employee data on the
mainframe and some of the problems associated with it?
Jack:
Sure. First of all we have multiple copies of the same employee
data across multiple systems. Whether it is the employee
information system, payroll system, time and attendance system,
or even the labor system, each application has its own database
of employee data. Shouldn’t we have just one integrated
database that all applications could access? This would
eliminate the problems of the data being out of sync across the
applications, excessive interfaces among systems, and current
data not being available real time.
Kira:

Yes it would and that is definitely something I will look into.
Mr. Mills, what is your vision of the new system?
Jack:
Good question. I envision a system that is easy to use, intuitive,
with a graphical user interface. It should be accessible from
every desktop in the company (and, as I said, from home using
the Internet, provided that it is extremely secure). The interface
should be consistent no matter what platform you are using. I
have long had the idea that the interface should have a folder
metaphor. In other words, if you were an employee entering the
system, you would be presented with a series of folders or tabs.
Each folder would consist of a certain type of information, such
as emergency information, beneficiary information, deductions,
and in the future benefits, training, and so on.
Kira:
That’s a good vision. What else can you tell me?
Jack:
Only HR administrators and the employee’s manager should be
able to access the employee’s information, other than the
employee herself. Also, the system should contain an online
company telephone book, containing phone numbers and work
locations, so that every employee can easily locate and contact
another employee no matter where he or she is located. This
would eliminate the need for the hardcopy phone books and the
labor required to maintain the micro system. The system should
also allow managers to view organization structure data,
meaning, the system contains information about who the
employee’s manager is, and other employees who report to the
same manager.
Kira:
Very good. Do you have a budget set for the development of
this new system?

Jack:
Yes, I do. The executive steering committee has allocated me a
budget of $225,000 to complete this phase of the project. I don’t
want to put any more money into it than is absolutely necessary.
I expect this budget is more than enough to get the job done. In
fact, I wouldn’t be surprised if it can be done for less money.
Kira:
Are there any timetables I should be aware of?
Jack:
The executive steering committee and I would like to have the
first phase of this project completed in six months. The success
of the overall strategic plan is dependent on us meeting that
date.
Kira:
We will certainly see what we can do. We will know more once
we have completed a detailed analysis and design, of course. Is
there anything else you would like to tell me about the system?
Jack:
Yes, there are a couple more things. This company is very proud
of its contributions to the communities in the way of supporting
United Way charities. In fact our company president, Joe
Turner, is the United Way campaign chairman this year. He has
made it clear that he expects no less than 99 percent employee
participation in the United Way. It is my intent that this system
should support that goal by making it easier for employees to
participate. Plus it should provide management a tool to review
and monitor the contribution and participation levels of the
employees. Last year we had 75 percent participation in the
United Way program. Obviously, we managers have our work
cut out for us. This system should enable us to see which
employees may need some additional encouragement to get with

the program, so to speak.
Kira:
I see.
Jack:
And one last thing, which should be held in the utmost
confidence. By the end of the year I need to reduce my
organization by five administrative positions because of
pending overhead reductions. The only way that is remotely
feasible is if this system achieves the goal of allowing
employees to maintain their own information online. I hope this
stresses to you the importance of this project.
Kira:
By all means it does. This has been a very informative and
productive meeting. I’m going to review this information and
give you my report early next week. Thank you for your time
today, Mr. Mills.
A-1 Information Systems
Human Resources
Jack Mills
Vice President
Paul Jenson
Director
Sunnyvale
Human
Resources
Gloria Peters
Director
Orlando
Human
Resources

Eva Jones
Director
Marietta
Human
Resources
Danny Smith
Director
Denver
Human
Resources
John Cole
Director
Valley Forge
Human
Resources
Jennifer Fiskus
Manager
Compensation
Don Harris
Manager
Benefits
Dotty Jones
Manager
Employee
Relations
June Lang
Manager
Staffing
Dorothy Miller
Administrative
Assistant
Prepared by Gary B. Randolph for
Systems Analysis & Design Methods 7ed

by J. L. Whitten, L. D. Bentley, & K. C. Dittman
Copyright Irwin/McGraw-Hill 2007
_937088808.vsd
<INSERT COMPANY NAME HERE>
Phone: Fax:
DATE OF REQUEST
SERVICE REQUESTED FOR DEPARTMENT(S)
MM/DD/YYYY
SUBMITTED BY (key user contact)
EXECUTIVE SPONSOR (funding authority)
Name
Name
Title
Title
Office
Office
Phone

Phone
TYPE OF SERVICE REQUESTED:
FORMCHECKBOX
Information Strategy Planning
FORMCHECKBOX
Existing Application Enhancement
FORMCHECKBOX
Business Process Analysis and Redesign
FORMCHECKBOX
Existing Application Maintenance (problem fix)
FORMCHECKBOX
New Application Development
FORMCHECKBOX
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