Chapter 9 And 10: Groups (Members)
- 1. Groups
- 2. What are they good for?
- 3. Risky shift phenomena Many viewpoints Challenging of ideas before they are put into place Greater commitment to the decision reached Time-consuming Individuality sacrificed Groupthink Social loafing
- 4. Work teams Study Groups Support Groups Committees Media conferences Focus groups Families Public meetings Town meetings
- 6. Group comes together to accomplish a task
- 7. Group norms are established
- 8. Causes of conflict Power struggle Personal problems with the rules of operation Personality conflicts If storming doesn’t happen make sure it’s not because of groupthink Types of tension Primary and secondary
- 9. Group comes together Settlement of norms, methods, objectives, leadership, etc. Members feel commitment to the group
- 10. Action stage Group works towards goals and makes decisions Decision-making is influenced by the task and maintenance dimensions
- 11. Formulate an agenda (a.k.a. road map) Agendas may vary based on the task at hand Voting The method you select can affect the outcome Consensus Majority Plurality Part-of-the-whole
- 12. Communicative maintenance roles Treat others with respect Maintain a positive attitude Encourage others Pay attention to nonverbal messages Assume an active role
- 13. Performing communicator task roles Initiating ideas Encouraging ideas Using reasoned thought Staying open-minded Being aware of hidden agendas Being attentive to nonverbal cues Being cognizant of time constraints
- 14. Groups disperse for various reasons All groups need closure
- 15. Role of culture Role of gender
- 16. Enthusiastic Intelligent Self-reliant Communicates with other members Actively engages in the work of the group Critically assesses group decisions Contributes creative ideas
- 17. All members are responsible for outcomes All members should be knowledgeable Dominators can destroy the group It’s your right NOT to participate. But you agree to give up your responsibilities and your privileges Participants should recognize that rejection of their ideas is not a rejection of them as people Prejudices and beliefs may need to be set aside Make sure you’re not letting bullies force you into setting aside your beliefs
- 18. Impossible members can be expelled, ignored or permitted to speak, but no one has to listen
- 19. Difficult group members can be reasoned with Don’t try to appease them Resist the temptation to react reciprocally Don’t give them with a soapbox Try to convert the disruption into a contribution Confront the person directly Separate yourself from the person