How AI based Chat bot help in e-governance?
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Chat bots can help governments in e-governance by providing a consistent channel of communication with citizens, personalizing services, educating citizens about programs and benefits, and streamlining transactions. Governments currently struggle to reach all citizens and ensure programs are visible and accessible. Chat bots could engage with citizens directly through popular messaging apps, inform them of updates, and help with tasks like payments and document retrieval in a more efficient way than existing bureaucracy. Several governments are already experimenting with chat bots to improve citizen services and experience.
How AI based Chat bot help in e-governance?
- 1. Chat Bots How AI based Chat bots can help in e-Governance?
- 2. The Problem ● Governments across the globe has the main challenge in reaching out to the masses and delivering uniform benefits and engaging the citizens at the ground ● All government programs and benefits, even after spending huge sums of money, are still not visible to masses at large and post completion of the campaign the government's does not have access to beneficiaries profile ● Government needs a consistent channel of communication with re-engagement with the citizens at ground level ● Bureaucracy is generally considered to be the red tape in the system, at various levels in various countries, if not aligned to government goals, affects the implementation of programs ● Government spends a lot of time and energy to do on-ground research which is uphill task and involves a large wastage of manpower, time and money
- 3. The Problems….continued... ● Political leaders have hugh challenge in reaching out to and engaging with citizens in a persistent add ongoing way ● Communication with citizens is not personalized and data-driven ● Educating citizens on public programs and it’s benefits if worked upon in a new personalized and interactive way can lead to more learned citizens who does not get into government schemes / programs due to lack of interest ● Turn-around-time of basic public services is generally not defined and which leads to corruption and delays
- 4. “People are now spending more time in messaging apps than in social media, and that is a huge turning point. Messaging apps are the platforms of the future, and bots will be how their users access all sorts of services.” https://www.techinasia.com/talk/complete-beginners-guide-chatbots
- 5. A Journey into the future of government - major shifts https://www2.deloitte.com/content/dam/Deloitte/au/Documents/public-sector/deloitte-au-ps-gov2020-journey-future-government2-130315.pdf 1 2 3 4 5 6 7 Made-for-me service delivery Just-in-time civil service Data-smart government Government as an enabler instead of a solution provider Distributed governance Alternative forms of government funding A new basis for national prosperity These seven major trends have the potential to reshape government-in many cases from the outside-and transform the public sector.
- 6. New Trends are emerging https://www.msn.com/en-us/health/wellness/think-tank-proposes-replacing-civil-servants-with-%E2%80%98artificially-intelligent-chatbots%E2%80% 99/vp-AAmFhXd Think Tank In the United knigdom proposes replacing civil servats with artificail intellignce cahtbots
- 7. New Trends are emerging This approach would see services designed around users and render at least 248,860 administrative roles redundant. http://www.gizmodo.co.uk/2017/02/90-of-government-admins-could-be-replaced-with-chatbots-says-thinktank/
- 8. Tech-Savvy Global political ledaers are experimenting
- 9. Governments are exploring newer ways to connect with the people at large
- 10. The Obama Administration receives thousands of emails, phone calls and letters every day. And, since August, American citizens have been able to contact the president through Facebook as well, thanks the the White House's Messenger bot. Now, the administration is going a step forward https://www.engadget.com/2016/10/14/white-house-releases-its-fb-bot-to-the-world-as-open-source/
- 11. “First we’re looking to, as a government, improve the lines of communication we have between the public sector and our citizens. Second, chatbots can provide the self-service options that citizens and state employees alike desire. Says Deante’ Tyler, the deputy director of the Innovation Center https://gcn.com/articles/2016/10/13/nc-chatbots.aspx
- 12. https://www.govloop.com/community/blog/is-the-next-generation-of-government-citizen-services-in-chat-bots/ We are entering a new era of personalized communication that can be automated through Messenger Chat Bots, leading to cost savings for agencies and better experiences for citizens.
- 13. To prompt the bot, wannabe voters can visit Hello.Vote in their browser, text 384-387, or type m.me/hellovote into the to: field in Facebook Messenger. http://www.recode.net/2016/9/22/13020980/chatbot-voter-registration-text
- 14. Technology Trends - Accenture Tech Vision 2017 http://www.huffingtonpost.com/entry/accenture-the-era-of-the-intelligent-enterprise_us_5887b422e4b05a82fd5b2fa2 underpinning the way we transact and interact with systems. Seventy-nine percent of survey respondents agree that AI will revolutionize the way they gain information from and interact with customers.
- 15. Inform Educate Communicate Transact Four Strategic Benefits for implementing Artificial Intellgence in Government Image Courtsey: 123rf.com
- 16. Four Strategic Pillars explained Inform ● Push personalized data driven message ● Programs announcements ● Alternative to SMS / websites / emailers ● Information to act upon ● Near Real-Time Delivery and consumption of content Communicate ● One-2-One, one-2-many, personalized, interactive and 2 way communication ● Real-Time rich Media messaging formats like - Text, Video and pictures ● Multiple Input formats like text, voice, Location, tap, gesture, picture/Camera ● Alteractive for hard-coded mobile apps Educate ● Inform, educate and train ● Self-Paced or scheduled learnings ● Earn Certifications ● Localized language support ● Measure, solicit feedback and Continually improve content from backend Transact ● Pay for government services ● Authenticate users using aadhar ● Check audit Trails & set fraud filters ● Generate e-Receipts ● Integrate with banking and financial institutions All of this requires only a mobile phone with your popular chat application and no app downlaod
- 17. Financial Institutions Bullish on Chatbots https://thefinancialbrand.com/63596/financial-banking-bots-chatbot-voice-ai/ A survey by Personetics shows that the financial services industry is getting a closer to supporting conversational commerce, supporting projects that use chatbots to improve the overall customer experience.
- 18. Government 2020 - The Future of AI Artificial intelligence in 2020: ● Cognitive analytics, where machines learn from experience and build associations, help develop technology systems that evolve hypothesis, draw conclusions and codify instincts and experience. ● Parallel information processing, aided through chips custom designed for AI applications, help parallel processing of vast amounts of data. ● Smarter gets redefined with the advances in sensor, cloud and machine learning technology, and pushes the boundary of smarter homes, cars, infrastructure and just about everything. ● Deep learning approaches allow processing of raw data including images, speech and natural language; thus providing deeper insights. ● Face-reading machines decipher micro facial expressions to build meaningful information on the emotional state of the user, improving human-computer interaction in areas of e-learning and e-therapy. ● Intelligent automation combines automation with artificial intelligence that allows knowledge workers, from physicians to investment analysts to plant supervisors, to process, understand and use ballooning volumes of information. http://government-2020.dupress.com/driver/artificial-intelligence/
- 19. Proposed AI Use Case - Indian Railways PNR Status Train Status Buy Tickets Order Meals Geo Tracking Lost & Found Refund Delay Alerts Virtual Ticket Consumers B2B Cargo Booking Train Status Fair calculator e-Payments Geo Tracking Delivery Challan Auctions Delivery Alerts No paperwork
- 20. Introducing Artificial Intelligence Chat Bots BotWorx.Ai is a chat bot development platform and can be used to craete custom chat bots as per need A newer way to communicate is born!
- 21. About BotWorx.Ai A group of seasoned technocrats, re-writing the fututre of AI
- 22. 3 Millions Dollars - Seed Fund raised so early Costanoa Ventures, SV Angel invest in AI startup Botworx.ai