Chatbot
- 1. User Vs Computer Interactions CHATBOT • What’s a ChatBot? • How does it work? • Why do we use them? • Example of Chatbots • Where do we use chatbots? • Problem Solving Possibilities • How to Build? Anna Ikoki. August 03 2022
- 2. Conversational Simulator WHAT IS A CHATBOT • Chatbot is a Computer Application • Human impersonator in real-time • Conducts conversations and events • Simplifies Life • Saves Time • Manage time, energy & resources • Read more: https://en.wikipedia.org/wiki/ Chatbot Human Natural Language 2
- 3. Popups or VAs HOW DOES IT WORK • INPUT • Text - web & apps • Voice - phone • PROCESS • Structures, Synthesizes, • OUTPUT • Text - sms • Speech - audio AI & Keywords, Words
- 4. Employees & Customers WHY • Events, Shows • Book tickets, services • Ecommerce • Shopping assistance, returns/exchanges, recommend item • Customer Services • Answer questions & inquiries • Marketing • Promotion, Intro to new products/services • Games, Business Process, Social Media, Location: Way Finding • Forms, Surveys, Questionnaires, Q&A • Quiz, contests, feedback, info-gathering Use Cases: Cost Saving, Convenience & Efficiency
- 5. Most famous Chatbots EXAMPLES • ELIZA - First Chatbot(?) MIT 1966 • Other - Sylvie, Julia • SIRI - Apple • ALEXA - Amazon & Google • CORTANA - Microsoft • Read more: https://en.wikipedia.org/wiki/ ELIZA
- 6. Apps & Platforms WHERE • Messaging Apps: WhatsApp • Social media: fb, twitterbot, instabot • Communities: slackbot, discordbot • Websites: chats, spambots, trolling, ads • Helpdesk, Customer Services, Autoresponder • Games & Toys Your Call is Very Important to Us :)
- 7. Automation POSSIBILITIES • Airlines eg Jenn • Hotels • Ecommerce eg Rocky • Financial • Media Companies • Education • Entertainments • Health Care • Governments • Restaurant Chains Replaces Email, Phone, SMS
- 8. Frameworks BUILD • HTML, CSS, Javascript: Rudimentary (basic form- react) • Challenges: • Database for output is fixed and limited • Unable to handle multiple questions at the same time • Difficulty managing non-linear converstations • AI: Rasa Stack • Wit.ai, IBM Watson, Dialogflow, Pandorabots, BotPress, Microsoft Bot Framework, Rasa Stack, BotKit, etc • Eg using php/mysql: https://dev.to/codingnepal/simple- chatbot-using-php-with-mysql-jquery-ajax-4k39 Apps: PS Brace Yourselves, I’m writing a ChatBot :-)