Chatbots
- 1. CHATBOTS Understanding chatbots and its potential. By: Renan Danton
- 2. Who am I ? Linkedin: https://www.linkedin.com/in/renandanton Github: https://github.com/renandanton I am developer with over 8 years of experience in web applications, passionate about technology and chatbots. GNIB CHATBOT https://m.me/gnibote Email: renandanton@gmail.com Developer and owner of Gnibot.
- 3. Topics Overview Concept and Market NLP and AI tools Bot Platforms and Bot Frameworks Facebook Messenger Platform Messaging Platforms Beyond the text
- 4. Concepts and Market ❖ What's a chatbot? ❖ Where can It be applied? ❖ Does chatbots have a good market?
- 5. What is a chatbot ? A computer program designed to simulate an intelligent conversation with one or more human users via conversational interfaces.
- 6. Where can It be applied? ➢ Marketing and Sells ➢ Generation of Leads ➢ Customer Service ➢ Appointments and Bookings ➢ Teaching and Learning ➢ Researches
- 7. Does chatbots have a good market? U.S. Chatbot Market by Vertical, 2014 - 2025 (USD Million) Source: https://www.grandviewresearch.com/industry-analysis/chatbot-market
- 8. Companies that already use chatbots
- 9. NLP and AI tools ❖ What's Natural Language Processing (NLP) ? Natural language processing basically is a part of artificial intelligence (AI) that allows chatbots to understand and extract meaningful information (called intents) out of the people send. ❖ What's a Intent ? An intent represents a mapping between what a user says and what action should be taken by your software.
- 10. The Most popular AI options for chatbots ● Dialogflow - (Google) ● Wit.ai - (Facebook) ● IBM Watson - (IBM)
- 11. Chatbots can run in many differents messaging platforms at once. It depends on your target market and where your audiences are. Messaging Platforms
- 12. Global Messaging Users 1.2 Billion 1.1 Billion 806 Millions 300 Millions 240 Millions 220 Millions 170 Millions300 Millions Source: https://orat.io/blog/current-numbers-for-mobile-messengers-q4-2016/ * Registered users
- 13. Bot Platforms Online ecosystem where chatbots can be deployed and interact with users, perform actions like interacting with others platforms. PROS CRONS ● Build a simple chatbot quickly. ● Deploy your chatbot in many platforms. ● No code skills needed. ● You cannot build anything beyond simple. ● It's limited what framework offers.
- 14. A set of predefined functions, classes and sdk's which developers use for faster development. Bot Frameworks PROS CRONS ● Library and sdk in many languages. ● Easy integrations. ● Adaptative to your business. ● Code skills needed.
- 15. Facebook Messenger Platform The Messenger Platform is your toolbox for building bots. You can build chatbots for facebook pages and engage your target audience.
- 16. Why Should I choose Facebook Messenger ? Source: https://techcrunch.com/2017/04/12/messenger/?guccounter=1
- 17. Chatbot Facebook Cycle Developer Account Create your developer account to give you access to products and services on facebook. App Setup Set up your chatbot app. Review & Submission Finally you submit your chatbot for a facebook review if it is ok your chatbot become visible for all users. Development Develop your chatbot using facebook messenger features. 01 02 03 04
- 18. Facebook Messenger Features Messaging Webview Payments Discovery ID & Profile Chat Extensions NLP Analytics Send and receive text, media, structured templates. Accept payments inside conversations, or build your own flow in the webview Personalize conversations, link with your existing auth Build web-based experiences with the dev tools and frameworks you already love. Get conversational and gain context with natural language processing built right in Reach new people and re-engage ones you know on Messenger, Facebook, and the web. Extend your reach and make your Messenger experience available to every conversation. Gain insights, monitor performance, track your success, and leverage Facebook Analytics. https://developers.facebook.com/docs/messenger-platform
- 19. Chatbot goes beyond the text Chatbots are going beyond simple text and big companies like Google, Amazon, Apple and Microsoft are building personal assistants able to understand voices conversations and make appointments in barbershop, restaurants and much more for their users.
- 20. Thank you! I hope this slide help you to open your mind about chatbot ecosystem and market. Are you ready to dive deeply in chatbots ecosystem now ?