Chonghak.Kim_ProductSupportEngineer
- 1. PROFILE Latest Position Oracle Principal Technical Support Engineer Years(s) of Work Experience > 20 Latest Job Function Business Intelligence Technical Support Latest Industry Sector Information Technology Highest Education Attained Degree Authorized to work in Singapore Yes Availability After 30/11/2015 PERSONAL PARTICULARS Gender Male Age 47 - Date of Birth 25 Feb 1968 Nationality Korea, South Marital Status Married Living Location West in Singapore Passport Info PR ID. S6862938A Has Driving License Yes Executive Summary I have worked in Oracle(Siebel) Singapore for 13 years as Principal Technical Support Engineer as well as Korea Trade Network(KTNET) for 10 years as Project leader and System Administrator. Therefore, I have experienced the following achievements so far. - as a Product Support Engineer, I had increased customer satisfaction with exceeding expectations in supporting Oracle Business Intelligence and Siebel CRM. - as a Project Leader, I had successfully completed the cTradeWorld.com project with all members’ endeavor and contribution. - as a Unix Administrator, I had administrated the Unix environment with the great performance and high availability. - as a X400 Gateway Developer, I had improved the X400 Gateway system effectively resulting in it handling the increased EDI messages. Chonghak Kim 960 Dunearn Road #04-25 GardenVista Singapore589486 Mobile +65 9850-5391•E-MAIL chonghak.kim@gmail.com
- 2. and then fulfilled the following business skills as well as technical skills professionally.. .Analysis skills to clarify the technical problems clearly, collect the data/log files/screen shots, establish facts via web/call conference, review the referenced documentation/guide, concluding the root cause for the problem .Problem Solving skills to research the known issues, suggest the proposed solution, reproduce the problem, communicate the product defects with internal development team, provide the solutions/patch/workaround. .Communication skills to effectively interact with all levels of business person(customer, developer, product team, global team) via phone, written communication in English and Korean. .Technical Lead & Coordination skills to manage the various technical problems with the 3rd party vendors product based on the highly technical fields experiences of Application level/Database/Middleware/System/Network/Security/etc. .Demonstration skills to provide the expert knowledge of the technology & solutions through setting up the Test environment or/and reproducing the problem.. EXPERIENCE Oracle(Siebel) Singapore (2003 – 2015) Principal Technical Support Engineer (2006 – 2015) I have supported Oracle Business Intelligence(OBI) Application as well as OBI Enterprise Edition as an Oracle technical support engineer in Singapore. Technically, OBI Application architecture is based on Oracle Fusion Middleware (Weblogic), ETL Tool (ODI/Informatica), and DataWarehouse(Oralce DB, MS SQL,DB2, Exalogic) which has been populated from the other Oracle Applications, eBusiness Suite, PeopleSoft, Siebel CRM, JDE, and SAP. The main object of the technical support & consultant is a customer’s Oracle Product successful implementations (Installation, Upgrade, Configuration, Customization, Performance, etc). Therefore, I have to clarify customer’s requirements/issues/questions clearly via a call/web conference with customers, and then I used to communicate any product defects with Oracle Developer team for the patch/fix/workaround/etc. Additionally, I don’t hesitate to resolve customer service issues. And I enjoy contributing and sharing my knowledge and experience with my team member for satisfying customer’s concerns & business requirements professionally and together. Siebel CRM Senior Technical Support Engineer (2003 – 2006) I have supported Siebel CRM and Siebel Analytics product as a Technical Support Engineer during 2003 – 2006. Mainly I focus on the product Installation(Unix- Solaris,AIX,HP-UX/Linux/Windows)/Upgrade(Oracle DB/MS SQL Server/DB2)/System Administration(Crash/Performance/Administration/etc) technical issues as well as questions/certification based on customer’s various implementation requirements.
- 3. KTNET in Korea (1992 – 2002) Project Leader(2000 – 2002) .Project Manager on cTradeWorld.com project in KTNET(2000 – 2002) The cTradeworld.com project is an Internet-Based portal site which provide KTNET customers with one-stop services for e-Trade Business process(eTrade, eLogistics, and eCustoms) as well as eMarketPlaces, cTradeBank, and Webmail. Most of all, this project converts VAN-EDI environment to Internet-EDI environment and implement Single-Sign- On system for one-stop portal site. In this project, I had coordinated and managed the technical issues and support for users’ requirements, outsourced developers’ needs, and 3rd party technical support. The project was successfully completed with all project members’ endeavor and contribution. .System/Network/Database/Web/eMail Administrator role in KTNET(1992 – 1999) I had experience on administration on Unix system, Network(Modem, X.25, TCP/IP), Database(Oracle, Sybase, MySQL), and Internet services(DNS, Web, Email, Ftp, etc). I had supported internal users and customers on technical issues for 7 years. I had responsibilities and commitments for system management and technical support because the social infrastructures of EDI system are very critical to trading companies, banks, logistic company, and government(customs). And I like to improve the professional skills and to share the knowledge and experiences with the team members because the new technology trend has been fast and big changed. . X400 Gateway Developer in KTNET (1995 – 1996) I had experience on developing X400 Gateway because KTNET provided VAN-EDI service providers with X400-based EDI messages. I had improved the X400 Gateway system effectively because X400 gateway handles the increased EDI messages. EDUCATION B.A. of Computer Engineering (1986 – 1992) ChungNam National University, South Korea SKILLS Information Technology Oracle Business Intelligence(OBI) Application Informatica PowerCenter Oracle Data Integrator ETL(Extract Transform load) Oracle Business Intelligence(OBI) Enterprise Edition Siebel CRM Oracle EBS/PeopleSoft/JDE Applications Oracle Fusion Middleware(Weblogic) Administrator Unix(Solaris, HP-UX, AIX, Linux) Administrator BMC System Management EMC Storage EDI(Electronic Data interchange) X.400 MHS X.25 TCP/IP F5 Network Oracle DB/MS SQL Server/Sybase/MySQL Web/DNS/Email/FTP Server Administrator Email Marketing
- 4. < << Technical Skills Set >>> OBI & ETL(Informatica, ODI) Expert Level (10 years) Siebel CRM Expert Level (3 years) Unix(Solaris – Shell Script/Storage/Backup) Expert Level (7 years) DBA(Oracle DB, MSSQL, Sybase, MySQL) Highly Experience Network(TCP/IP, X25, X400, DNS, F/W, L/B) Highly Experience eMailMarketing(Email, EDI, Messaging, XML) Highly Experience Oracle Fusion Middleware(Weblogic, Java) Highly Experience Oracle Application EBS, PeopleSoft, JDE Highly Experience 960 Dunearn Road #04-25 GardenVista Singapore589486 Mobile +65 9850-5391 • E-MAIL chonghak.kim@gmail.com