chris-doyle-new-resume-r1
- 1. Page 1 of 2 CHRIS DOYLE 304 Sunnyside Way ! Summerville, SC 29485 ! Mobile: 843.635.5189 ! cdoyle222@gmail.com TOP PERFORMING & RESULTS-DRIVEN PROFESSIONAL Target: Management / Customer Service / Non-Profit Organizations High-achieving self-starter with 20+ years of experience in positions with increasing levels of responsibility. Reliable and focused, ability to thrive in demanding environments and skillfully manage multiple priorities. Strong interpersonal skills, proficient in fostering positive relationships and communicating effectively at all levels. Seeking to utilize experience and exceptional work ethic in an organization that values a true commitment to making a difference. AREAS OF EXPERTISE " Customer Service / Client Relations " Leadership & Staff Development " Knowledge Sharing / Coaching " Complex Problem Resolution " Beverage / Spirits / Beer Merchandising " Improving / Streamlining Operations " Increasing Productivity " Product Sales & Service " Strong Technical Savvy KEY SKILLS & TECHNICAL PROFICIENCIES " Customer Service: Achieving customer satisfaction by communicating effectively and providing stellar service. " Management: Spearheading management of operations and providing clear guidance and training to assist team with achieving goals and objectives. " Productivity / Production: Increasing productivity and overall effectiveness such as operations workflow, job costing, and overall systems administration. " Safety: Optimizing safety in use of warehouse equipment, pickers, and pallet jacks. " Technologies: Managing a UNIX-based Logic Management System and providing technology support for Windows applications, PC upgrades, application implementation, and database administration. " Software: Demonstrating strong technical acumen in multi-platform report writing and various software applications, such as Microsoft Access, Excel, and Word, as well as EMS, Adobe, and Crystal Reports. PROFESSIONAL EXPERIENCE SOUTHERN EAGLE DISTRIBUTING, Charleston, SC, 2014-Present Bulk Department Merchandiser/ Sales Representative " Leverage talents and expertise to service stores and perform beverage/beer delivery including set up of displays and ensuring appropriate store merchandising with filled cold boxes and displays in proper rotation. " Process customer orders in a timely manner and ensure adherence to special release requirements. " Achieve customer satisfaction through stellar service and collaborate with management to ensure all customer needs are met. BILL’S LIQUORS AND FINE WINES, Summerville, SC, 2013-2014 Customer Service Representative " Provided outstanding customer service and support in the areas of stocking, ordering and merchandising of beer and associated supplies. " Communicated effectively with customers regarding craft beer options and styles to drive sales and revenue growth. Increased sales of growlers and craft beer glassware. COLLETON SOFTWARE / TARHEEL MEDICAL BILLING, Walterboro, SC, 2001-2012 Operations Manager / Technical Support / Office Manager " Provided technical support of several products, web design and marketing for software packages. " Performed cross-functional tasks, such as networking, PC support and employee training. " Demonstrated proficiency in Access / SQL database platforms, Crystal report writing, and implementation of client servers on current software packages.
- 2. CH R I S DO Y L E Mobile: 843.635.5189 ! cdoyle222@gmail.com Page 2 of 2 " Streamlined office operations and managed 20 employees in daily medical insurance billing operations, human resources, payroll, analyzing data, implementing customer service strategies, and ensuring adherence to policies and procedures. " Skillfully managed daily operations including payroll, customer support, and software enhancements. " Demonstrated ability to multi-task while providing hardware / technical support and third-party billing for 42 EMS clients in two states. " Imported and exported all claims data, reported requirements, and handled financial reporting and monthly reports. " Developed strategies for company, oversaw marketing campaigns, and collaborated with senior management to ensure sales goals were reached. " Oversaw all vendor and client contracts, which involved processing and collecting invoices, sales contacts and trade show/conventions. MASTERGRAPHICS INC., Memphis TN, 1998-2000 Regional Printing Systems Administrator " Implemented and managed MIS software and hardware at 15 printing plants nationwide. " Employed technical savvy while testing new systems software, troubleshooting network/client software/hardware, and report creation on various platforms. " Provided training and technical support for staff and management. " Consistently identified opportunities to drive effectiveness and efficiency of operations workflow. SELECTED PRIOR EXPERIENCE Press Operator/Systems Administrator, 1992-1998 CIGNA Printing and Distribution Charleston, SC VOLUNTEER ACTIVITIES Happy Days and Special Times Supported Christmas tree project, celebrity sports weekend, and numerous other fundraisers in efforts to raise money to help children with cancer. Society for the Prevention of Cruelty to Animals (SPCA) Supported fundraising efforts and assisted at the shelter. Lowcountry Food Bank Assisted an increasingly expanding program with canned food drives benefiting individuals and churches in the Walterboro area.