Presentation by Captain Robbie Conroy at CIPD event
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This document discusses Aer Lingus' transition from classroom-based pilot recurrent training to e-learning. Some key points: - Aer Lingus had been using classroom-based training with 16 pilots and 2 instructors per class, requiring about 500 crew days lost annually. - They transitioned to a web-based e-learning system called Moodle, allowing pilots to complete training remotely on their own schedule. - Surveys of pilots found the e-learning system was well-received, with high ratings for structure, content relevance, pacing, and use of multimedia. Most pilots agreed in-house development of courses was preferable to off-the-shelf options. - The transition saved costs and
Presentation by Captain Robbie Conroy at CIPD event
- 1. Pilot Recurrent Training Using E-Learning C.I.P.D. Seminar 4th November 2010
- 2. Aer Lingus Pilot Numbers BASE No Of Aircraft No. Of Pilots No Of Cabin Crew Dublin 35 358 882 Cork 4 30 109 Shannon 0 0 90 Belfast 3 26 66 London Gatwick 3 26 89 Washington Dulles 1 16 61 Total: 46 456 1297
- 3. Standards Highest Operational Standard Of Safety Achieved Through; – Setting best practice Standard Operating Procedures – Training – Checking – Regulatory Compliance
- 4. TYPES OF PILOT GROUND-BASED TRAINING 1. INITIAL PILOT TRAINING 2. RECURRENT (Annual) REFRESHER TRAINING 3. ONE-OFF TRAINING New Requirements / Procedures Aircraft Manufacturer Directives Security
- 5. PILOT RECURRENT TRAINING – PREVIOUSLY… Classroom based – Multi-media, developed in-house – Powerpoint – Video / Audio – Discussion – Exam (Required by Regulatory Authorities) 16 Crew and 2 instructors per class Approximately 28 classes per year, all JAN – APRIL – 2 Per week – Approximately 500 Crew-days lost Crews from outstations; – Position by air – Overnight in hotel – Overnight allowance – 2 days unproductive
- 6. ISSUES WITH OLD SYSTEM Cost – Classrooms – Equipment – Days unproductive – Outstation Crews Logistics – Instructors – Outstation Crews – Standardised Delivery – Paperwork – Exam Tracking – Attendance Tracking Crews – Mobile – 24 hour operation
- 7. NEW SYSTEM: E-GROUNDSCHOOL Web Based Presentations developed and produced In-House by Aer Lingus Instructors – Quality Control – Quick Deployment Moodle Open Source Software – Non-Proprietary Support provided by Enovation (backups, training, tech support etc) In-house Administrator – Self-sufficient Requirements addressed; – Learning achieved – Activity Monitoring – Completion Reports – Back-up and archiving requirements – Discussion forums
- 9. Creating a Presentation Powerpoint Add Narration Moodle / E-Learning Simple presentation inception to go-live: 2-3 days Full Recurrent Training Course (26 presentations): 3 months
- 10. E-Groundschool Demonstration Crew Resource Management
- 11. Initial Structure E-Learning Administrator Pilot Recurrent Training Internal I.T. Support External I.T. Support
- 12. New Required Structure E-Learning Administrator Cabin Crew Training Pilot Training Maintenance Training Internal I.T. Support External I.T. Support
- 13. Lessons Learned… Need outside Specialist backup / support Need a single responsible point in the organisation (HR department) – Co-ordinate projects and resources between departments – Pool skills learned – Ongoing training required Need SMEs / Developers – succession planning Remote training – Corporate support – E-Learning Corporate Philosophy
- 14. Has It Worked? 3rd Year of recurrent e-Groundschool commenced on 1st November 2010 29 Presentations produced 6 hours of presentations and video 10 exams 456 pilots completing from home in their own time All regulations complied with On line Activity Tracking and Analysis What the crews said….
- 15. Rate the Training Website Q1: How did you rate the Training Website under the following headings? 5% 3% 1% 5% 11% 6% 2% 16%16% 22% 3% 68% 25% 24% 8% 35% 53% 55% 52% 23% 57% 62% 54% 33% 26% 20% 44% 5% 7% 7% 36% 17% 0% 10% 20% 30% 40% 50% 60% 70% 80% Easy to access. Easy to navigate. Contained useful and relevant links. Could have contained more links. RSS feeds (Irish Times etc) were interesting and appropriate. Calendar and upcoming events were used effectively. Met my expectations of a good eLearning course. Clearly identified when all course completion requirements were met. Strongly Disagree Disagree Agree Strongly Agree
- 16. E-Learning As A Training Medium Q3: All courses required that you view a number of Narrated Presentations. What did you think of this training medium as a learning tool under the following headings? 0% 0% 0% 0% 0% 4% 5% 6% 3% 6% 3% 10% 6% 65% 62% 6% 68% 68% 68% 64% 61% 22% 27% 68% 29% 26% 29% 25% 32% 8% 6% 20% 0% 10% 20% 30% 40% 50% 60% 70% 80% Well structured. Pitched at the right difficulty level. Focused and relevant. Well paced. Images, animation, narration and video were well utilised. Incorporated too much pilot interaction. I would like to have seen more varied pilot interaction. Coordinated well with simulator exercises. Strongly Disagree Disagree Agree Strongly Agree
- 17. In-House Course Development Q4: All courseware was developed in-house by our own instructros. What is your view on this under the following headings? 26% 2% 38% 66% 5% 54% 7% 51% 6% 1% 42% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% Off-the-shelf courseware would have been much better. In-house development is the way to go. We should use professional narrators instead of our own instructors. Strongly Disagree Disagree Agree Strongly Agree